Import your data into Dashlane

How you import your login details and other data into Dashlane depends on what you're trying to do. You can import logins, Secure Notes and other data to your Dashlane account in three ways:

Option 1: Migrate from another password manager or import a list of data

To migrate from another password manager or import a list of data, you format and import a CSV file containing your data.

Import a CSV file

Option 2: Recover, migrate, or share your Dashlane account data

To recover a Dashlane account, migrate to another Dashlane account, change your Dashlane account email, or securely share or access shared data during an emergency, you import a previously exported Dashlane secure archive file, called a DASH file.

Import a DASH file

Option 3: Migrate passwords and login details saved in your Chrome browser

You can import your passwords and login details directly from Chrome. This process works only on Android devices and doesn't create an external file.

Import from Chrome on Android

If you want to export your data from Dashlane, check out our export article.

Export logins and other data from Dashlane

Import a CSV file

You can use a CSV file to import your logins and Secure Notes into Dashlane. For each login, you can import the item name, URL, username, password, note, and totp (time-based one-time password). For each Secure Note, you can import the Secure Note name and the note itself.

With all Dashlane plans, including the Free Dashlane plan, you can import unlimited logins and Secure Notes in a CSV file using the web and Android apps. You currently can't import CSVs using the iOS (Apple) or Safari apps.

Important! CSV files are not encrypted, and other people can read them. We recommend you delete the CSV file from your device as soon as you finish using the file.

Important! If you're a member of a Team or Business plan, CSV imports are automatically assigned to your Business Space. At this time, there’s no way to assign items to the Personal Space during a CSV import.

Export your data from another password manager

If you're migrating from another password manager to Dashlane, you first must export your data from your current password manager and then prepare the file for import into Dashlane.

1. From the other password manager, export your data to a CSV file. The steps depend on the password manager. We recommend searching their help center to find out how. Here are the help articles for some common password managers:
   • 1Password
   • KeePass
   • LastPass
   • RoboForm
   • Bitwarden

   Note: If you can't export data to a CSV file from your current password manager, you can manually add them using the template we provide in the following section.

2. Prepare your CSV file for import.

Prepare your CSV file for import

If you're migrating from another password manager or have created a CSV file, the CSV file you import into Dashlane must be in a specific format.

To format your CSV file, download our CSV template and open it in a spreadsheet software tool (like Excel, Google Sheets, or Apple Numbers). Use it as a guide to organizing your logins and Secure Notes in your CSV file that will correspond to the columns: whether it's a Login or Secure Note, name, URL, username, password, note, and totp. You can leave cells blank as needed.

Download the CSV import template

After you're done, save the CSV file with your changes.

Import your CSV file in the web app

1. Follow the steps to prepare your CSV for import.
2. In the My account menu, select Settings and then Import data.
3. To upload your CSV from your computer, drag it to the window or browse your computer to upload it from your computer's files.
4. After the file uploads, select Import.

Dashlane adds your imported data to your Dashlane account.

Import your CSV file in the Android app

1. Follow the steps to prepare your CSV for import.
2. Select + ADD ITEM and then Passwords.
3. In the Want to import multiple logins? menu, select From a CSV file and then SELECT FILE.
4. Locate the CSV file on your phone and select it. Dashlane might ask you to validate your logins. Select START MATCHING if prompted.
5. Select IMPORT.

Dashlane adds your imported logins to your Dashlane account.

Import DASH files

Dashlane Secure Archive files, called DASH files, are unique to Dashlane and cannot be used outside of Dashlane. Encrypted DASH files contain your logins and other login details, Secure Notes, personal info, payment information, and anything else you stored in a Dashlane account. You can import a previously exported DASH file to do the following:

• Recover a Dashlane account
• Migrate information to another Dashlane account
• Change your Dashlane account email
• Securely share or access shared data during an emergency

With all Dashlane plans, including the Free Dashlane plan, you can import unlimited logins in a DASH file using the web and Android apps. You currently can't import data using the Safari app.

Import a DASH file in the web app

1. In the My account menu, select Settings and then Import data.
2. To upload your DASH file from your computer, drag it or select browse your computer and then Import.
3. Enter the password you created when you exported the DASH file, and select Import.

Import a DASH file in the Android app

1. From the Home menu, select + ADD ITEM and then Passwords.
2. In the Want to import multiple passwords? menu, select From an encrypted backup file.
3. Enter the password you created when you exported the DASH file and select UNLOCK AND RESTORE.

Import a DASH file in the iOS app

1. From the Settings menu, select General.
2. Select Restore your vault.
3. Open iCloud Drive, and select the file you want to import.
4. Enter the password you created when you exported the DASH file and select Import selected.

Import directly from Chrome to Android

If you previously used the Chrome browser to store your passwords and login details, you can import them directly to the Dashlane Android app. You don't need to export them as a separate file first.

1. From the Home menu, select + ADD ITEM and then Passwords.
2. In the Want to import multiple passwords? menu, select From Chrome, and then OPEN CHROME.
3. In the Chrome mobile app for Android, select the More icon, shown as three vertical dots.
4. In the Settings menu, select Passwords.
5. Select the More icon and then Export passwords.
6. Enter your PIN or use your fingerprint to allow the export, and then select Export Passwords.
7. Select Dashlane and then IMPORT. Dashlane automatically removes any duplicate logins during import.

Troubleshooting import

If the import isn't working as expected, make sure your Dashlane app is up to date. Refer to the issues in this section for specific troubleshooting steps.

Update your Dashlane app

CSV import didn't work or produced an error message

If your CSV import was unsuccessful or produced an error that said your file was "empty" or "incompatible," check that your file meets these requirements:

• Your file is a CSV file
  The filename should end with ".csv" as the filetype.
• You open your CSV file as a basic text file instead of a spreadsheet
• You formatted the CSV file exactly as shown in the template
  The headings and the order of the headings must be exactly the same as shown in the template.
• All information is separated by a single comma and no spaces
  Example: "Website,https://www.website.com/,mylogin,mypassword"
• Each entry in the URL field (column B) begins with either "http://" or "https://"
  Example: "https://www.website.com/"

CSV files are not encrypted and other people can read them. We recommend you delete the CSV file from your device as soon as you finish using the file.

The DASH import password didn't work

If your password isn't opening the DASH file, make sure you're using the password created when exporting the DASH file and not your Dashlane account Master Password. If you forgot the password for your DASH file, export a new DASH file using a new password.

I'm missing data migrated from another Dashlane account

If you used a CSV or DASH file to export data from another Dashlane account and notice some data missing, check these limitations:

• Exported CSV or DASH files do not include data shared with limited rights.
• If you're a Dashlane Team or Dashlane Business plan member, a plan admin may have turned on Smart Space Management. If so, your export includes only your personal information and nothing from your Business Space. Before exporting, move any personal items from your Business space to your Personal space or contact a Dashlane plan admin.

  Smart Space Management