How you import your passwords and other data into Dashlane depends on what you're trying to do. You can import passwords and other data to your Dashlane account in three ways:
- To migrate from another password manager or import a list of passwords, format and import a CSV file containing your passwords.
- To recover a Dashlane account, migrate to another Dashlane account, change your Dashlane account email, or securely share or access shared data during an emergency, import a previously exported Dashlane secure archive file, called a DASH file.
- To migrate passwords saved in your Chrome browser, you can import them directly from Chrome. This process works only on Android devices and doesn't create an external file.
Export passwords and other data from Dashlane
Contents
Import a CSV file
You use a CSV file to import passwords into Dashlane. For each password, you can import the name of the website or platform, URL, username, and password.
With all Dashlane plans, including the Free Dashlane plan, you can import unlimited passwords in a CSV file using the web and Android apps. You currently cannot import data using the iOS (Apple) or Safari apps.
Important! CSV files are not encrypted and can be read by other people. We recommend you delete the CSV file from your device as soon as you're finished using the file.
Export your passwords from another password manager
If you're migrating from another password manager to Dashlane, you first must export your passwords from your current password manager and then prepare the file for import.
- From the other password manager, export your passwords to a CSV file. The steps depend on the password manager. We recommend searching their help center to find out how. Here are the help articles for some common password managers:
Note: If you can't export passwords to a CSV file from your current password manager, you can manually add them using the template we provide in the following section.
- Prepare your CSV file for import.
Prepare your CSV file for import
If you're migrating from another password manager or have created a CSV file, the CSV file you import into Dashlane must be in a specific format.
To format your CSV file, download our CSV template and open it in a spreadsheet software tool (like Excel, Google Sheets, or Apple Numbers). Use it as a guide to organize the data in your CSV file to correspond to the columns: name of the website or platform, URL, username, and password.
Download the CSV import template
Import your CSV file in the web app
- Follow the steps to prepare your CSV for import.
- In the My account menu, select Settings and then Import passwords.
- To upload your CSV from your computer, drag it to the window or browse your computer to upload it from your computer's files.
- After the file uploads, select Import.
Dashlane adds your imported passwords to your Dashlane account.
Import your CSV file in the Android app
- Follow the steps to prepare your CSV for import.
- Select + ADD ITEM and then Passwords.
- In the Want to import multiple passwords? menu, select From a CSV file and then SELECT FILE.
- Locate the CSV file on your phone and select it. Dashlane might ask you to validate your passwords. Select START MATCHING if prompted.
- Select IMPORT.
Dashlane adds your imported passwords to your Dashlane account.
Import DASH files
Dashlane Secure Archive files, called DASH files, are unique to Dashlane and cannot be used outside of Dashlane. Encrypted DASH files contain all of your login information, passwords, Secure Notes, personal info, payment information, and anything else you stored in a Dashlane account. You can import a previously exported DASH file to do the following:
- Recover a Dashlane account
- Migrate information to another Dashlane account
- Change your Dashlane account email
- Securely share or access shared data during an emergency
With all Dashlane plans, including the Free Dashlane plan, you can import unlimited passwords in a DASH file using the web and Android apps. You currently cannot import data using the iOS (Apple) or Safari apps.
Import a DASH file in the web app
- In the My account menu, select Settings and then Import passwords.
- To upload your DASH file from your computer, drag it or select browse your computer and then Import.
- Enter the password you created when you created the DASH file and select Import.
Import a DASH file in the Android app
- From the Home menu, select + ADD ITEM and then Passwords.
- In the Want to import multiple passwords? menu, select From an encrypted backup file.
- Enter the password you created when you created the DASH file and select UNLOCK AND RESTORE.
Import directly from Chrome to Android
If you previously used the Chrome browser to store your passwords, you can import them directly to the Dashlane Android app. You don't need to export them as a separate file first.
- From the Home menu, select + ADD ITEM and then Passwords.
- In the Want to import multiple passwords? menu, select From Chrome and then OPEN CHROME.
- In the Chrome mobile app for Android, select the More icon, shown as three vertical dots.
- In the Settings menu, select Passwords.
- Select the More icon and then Export passwords.
- Enter your PIN or use your fingerprint to allow the export, and then select Export Passwords.
- Select Dashlane and then IMPORT. Dashlane automatically removes any duplicate passwords during import.
Troubleshooting password import
If the import isn't working as expected, make sure your Dashlane app is updated. Refer to the issues in this section for specific troubleshooting steps.
CSV import didn't work or produced an error message
If your CSV import was unsuccessful or produced an error that said your file was "empty" or "incompatible," check that your file meets these requirements:
- Your file is a CSV file
The filename should end with ".csv" as the filetype. - You open your CSV file as a basic text file instead of a spreadsheet
- You formatted the CSV file exactly as shown in the template
The headings and the order of the headings must be exactly the same as shown in the template. - All information is separated by a single comma and no spaces
Example: "Website,https://www.website.com/,mylogin,mypassword" - Each entry in the URL field (column B) begins with either "http://" or "https://"
Example: "https://www.website.com/"
CSV files are not encrypted and can be read by other people. We recommend you delete the CSV file from your device as soon as you're finished using the file.
DASH import password didn't work
If your password isn't opening the DASH file, make sure you're using the password created when exporting the DASH file and not your Dashlane account Master Password. If you forgot the password for your DASH file, export a new DASH file and create a new password.
Missing passwords migrated from another Dashlane account
If you used a CSV or DASH file to export passwords from another Dashlane account and notice some passwords missing, check these limitations:
- Passwords shared with limited rights are not included in exported CSV or DASH files.
- If you're a Dashlane Team or Dashlane Business plan member, a plan admin may have turned on Smart Space Management. If so, your export includes only your personal information and nothing from your Business Space. Before exporting, move any personal items from your Business space to your Personal space or contact an admin.