Your Master Password is what unlocks your Dashlane account. Only you know your Master Password, and it is never shared with or stored by Dashlane.
In the past, this meant that if you forgot your Master Password, your data in Dashlane could no longer be decrypted, and you'd need to reset the account to begin using Dashlane again.
But now, if you've activated biometrics for your Dashlane account on your Android or iOS device, you can reset your Master Password with your biometrics. You then can create a new Master Password and regain access to your account without losing your data.
Note: Master Password reset with biometrics is also available for the new Safari app. Learn how to activate biometrics on the Safari app.
Master Password reset with biometrics on Android
Who can use Master Password reset with biometrics on Android?
To use this feature to reset your Master Password, you must have previously enabled the feature in the Dashlane app settings.
This feature is available to all Android users (Free, Essentials, Premium, or Business without SSO) who have a device that offers biometrics compatible with the Dashlane app.
If you are a Dashlane Business user with single sign-on (SSO) enabled, this feature will not be available because you do not use a Master Password.
How to activate Master Password reset with biometrics on Android
Important! Dashlane disables biometric lock and Master Password reset with biometrics when you do any of the following:
- Add a new fingerprint to the biometrics settings on your device.
- Disable either of the features in the app. Because the two features are linked, if you disable Biometric unlock from your app settings, the Master Password reset with biometrics feature will also be disabled.
- Manually log out of the Dashlane app on your device.
To ensure the security of your Dashlane account, you'll need to enter your Master Password at your next login and re-enable both features.
You must complete two steps to be able to reset your master password with biometrics.
- Enable Biometric unlock for logging in to your Dashlane account from Settings > Security. Learn how to set biometric authentication or a PIN code to unlock Dashlane on Android.
- Enable Master Password reset from Settings > Security.
How to reset your Master Password with biometrics on Android
Important! Dashlane disables biometric lock and Master Password reset with biometrics when you do any of the following:
- Add a new fingerprint to the biometrics settings on your device.
- Disable either of the features in the app. Because the two features are linked, if you disable Biometric unlock from your app settings, the Master Password reset with biometrics feature will also be disabled.
- Manually log out of the Dashlane app on your device.
To ensure the security of your Dashlane account, you'll need to enter your Master Password at your next login and re-enable both features.
Once you have enabled the Master Password reset, you'll have the option to reset your Master Password if you enter the wrong password when prompted or fail to authenticate the biometrics when logging in (provide an incorrect fingerprint pattern).
If you have 2FA or U2F enabled, you must also enter the code from your authenticator app or use your U2F key.
- Tap reset your Master Password.
- Authenticate with biometrics.
- Choose a new Master Password and recover your account.
For Premium users: After changing your Master Password, you'll need to re-authenticate each device with a new code the next time you log in.
Master Password reset with biometrics on iOS
Who can use Master Password reset with biometrics on iOS?
To use this feature to reset your Master Password, you must have previously enabled the feature in the Dashlane app settings.
This feature is available to all iOS users (Free, Essentials, Premium, or Business without SSO) who have version 6.2007.0 or later and a device that offers Face ID or Touch ID.
If you are a Dashlane Business user with single sign-on (SSO) enabled, this feature will not be available because you do not use a Master Password.
How to activate Master Password reset with biometrics on iOS
Important! Dashlane disables biometric lock and Master Password reset with biometrics when you do any of the following:
- Add a new fingerprint to the biometrics settings on your device.
- Disable Face ID or Touch ID from your app settings. Because the two features are linked, if you disable Biometric unlock from your app settings, the Master Password reset with biometrics feature will also be disabled.
- Manually log out of the Dashlane app on your device.
To ensure the security of your Dashlane account, you'll need to enter your Master Password at your next login and re-enable both features.
You must complete two steps to be able to reset your master password with biometrics.
- Enable Use Face ID or Use Touch ID to log in to your Dashlane account. Learn how to set up Touch ID, Face ID, or PIN code lock in Dashlane for iPhone and iPad.
- Enable Master Password reset from Settings > Security.
How to reset your Master Password on iOS
Important! Dashlane disables biometric lock and Master Password reset with biometrics when you do any of the following:
- Add a new fingerprint to the biometrics settings on your device.
- Disable Face ID or Touch ID from your app settings. Because the two features are linked, if you disable Biometric unlock from your app settings, the Master Password reset with biometrics feature will also be disabled.
- Manually log out of the Dashlane app on your device.
To ensure the security of your Dashlane account, you'll need to enter your Master Password at your next login and re-enable both features.
Once you've enabled Master Password reset, if you enter the wrong password or fail to authenticate the biometrics when logging in (for example, you cover your face for Face ID or you provide an incorrect fingerprint pattern for Touch ID), Dashlane will offer you the option to reset your Master Password.
If you have 2FA or U2F enabled, you must also enter the code from your authenticator app or use your U2F key.
- Lock the Dashlane app by tapping Settings and then Lock app.
- When you've entered your Master Password incorrectly or failed biometrics, tap reset your Master Password.
- Authenticate with biometrics.
- Choose a new Master Password and recover your account.
For Premium users: After changing your Master Password, you'll need to re-authenticate each device with a new code the next time you log in.