Biometrics are physical characteristics used to identify a person. If you log in to your computer with a fingerprint scan or open your phone with facial recognition like Face ID, then you're already using biometrics.
If you've set up Dashlane on your Android or Apple device to unlock your account with biometrics, you can turn on Biometric recovery. If you enter the wrong password or fail to authenticate when you log in, Dashlane offers you the option to reset your Master Password by verifying your identity using your chosen biometric method.
If you log in using single sign-on (SSO), biometric recovery isn't available because you don't use a Master Password. You have SSO if you use the same login application to access Dashlane and other work accounts. If you don't know whether you have SSO, ask your manager or plan admin.
Learn about other ways to change your Master Password
You can also reset your Master Password with biometrics on the macOS app.
More about biometrics on the macOS app
Important: Unlock with biometrics isn't a replacement for your Master Password. Even with biometrics and Biometric recovery turned on, we'll ask you to enter your Master Password from time to time.
In addition to Biometric recovery, you can set up the account recovery key to help regain access to your account if you forget your Master Password. You can also use admin-assisted recovery if you're part of a professional plan.
More about Dashlane's account recovery options
If you've forgotten your Master Password and haven't turned on a recovery method, you might need to reset your account, which will erase all the data you've saved in Dashlane. Follow the steps in our troubleshooting article to see if you're able to log in.
Reset your Master Password with biometric recovery on Android
Biometric recovery is available on Android devices that support biometric authentication compatible with the Dashlane app.
If you previously turned on Biometric unlock and Biometric recovery in the Dashlane app, you can reset your Master Password.
On Android, in some cases, you're required to enter your Master Password and can't unlock your account with just your face or fingerprint. In these cases, you won't be able to use biometrics to regain access to your account if you forget your Master Password:
- You just added a new fingerprint to your device settings
- You turned on PIN lock on your device
- You turned off the ability to unlock with your face or fingerprint
Turn on biometric recovery to reset your Master Password on Android
- In the Dashlane Android app, select Settings and then Security.
- Turn on Biometric unlock and Biometric recovery.
Use biometric recovery on Android
After you've turned on Biometric recovery, Dashlane offers you the option to reset your Master Password if these things happen:
- You enter an incorrect Master Password
- We don't recognize your face or fingerprint
If you're using 2-factor authentication, you also need to enter the token from your authenticator app.
Reset your Master Password:
- In the main menu of the Dashlane Android app, select Lock app.
- When you've entered your Master Password incorrectly or failed biometrics, select Forgot your password? If you have account recovery key turned on, select Reset with biometrics.
- Authenticate using your face or fingerprint.
- Choose a new Master Password and recover your account.
If you're on a Premium plan and change your Master Password, you need to authenticate each device again the next time you log in. We send a 6-digit verification code to your email that you use to add the device to your account.
A device is each browser, phone, or tablet you use Dashlane on. When you log in to Dashlane on each device, you'll be asked for the verification code from your email.
Reset your Master Password with biometric recovery on iPhone
Biometric recovery is available in the Dashlane iOS version 6.2527 or later on a device that supports Face ID or Touch ID.
If you previously turned on biometrics, such as fingerprint or face, and Biometric recovery in the Dashlane app, you can reset your Master Password.
On iPhone, in some cases, you're required to enter your Master Password and can't unlock your account with just your fingerprint or face. In these cases, you won't be able to use biometrics to regain access to your account if you forget your Master Password:
- You just added a new fingerprint to your device settings
- You manually logged out of the mobile app
- You turned off the ability to unlock with your fingerprint or face
Turn on biometric recovery to reset your Master Password on iPhone
- In the Dashlane iPhone app, select Settings and then Security.
- Turn on Use Face ID or Use Touch ID.
- Enter your Master Password.
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Turn on Biometric recovery and enter your Master Password again.
Use biometric recovery on iPhone
After you turn on Biometric recovery, Dashlane offers you the option to reset your Master Password if these things happen:
- You enter an incorrect Master Password
- We don't recognize your fingerprint or face
If you use 2-factor authentication, you also need to enter the token from your authenticator app.
You can reset your Master Password in two ways:
- Use the Lock app setting in the Dashlane app
- Fail Face ID or Touch ID or enter your Master Password incorrectly
Use the Lock app setting to reset your Master Password
- In the Dashlane iPhone app, select Settings and then Lock app.
- Cover your camera or turn your face away as you select the Face ID logo so that Face ID fails to authenticate.
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In the Face Not Recognized pop-up, select Cancel.
- Enter your Master Password incorrectly.
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On the next screen, select Forgot your password? Then select Reset Master Password.
- Authenticate with your Touch ID or Face ID and create your new Master Password.
If you're on a Premium plan and change your Master Password, you need to authenticate each device again the next time you log in. We send a 6-digit verification code to your email that you use to add the device to your account.
A device is each browser, phone, or tablet you use Dashlane on. When you log in to Dashlane on each device, you'll be prompted to enter the verification code from your email.
Fail Face ID or Touch ID or enter your Master Password incorrectly to reset your Master Password
- As you open the Dashlane app, cover your camera or turn your face away so that Face ID fails.
- In the Face Not Recognized pop-up, select Cancel.
- On the next screen, select Forgot your password? under the Master Password field.
- Select Reset Master Password from the menu.
- Authenticate with your Touch ID or Face ID and create your new Master Password.