Your Master Password is what unlocks your Dashlane account. Only you know your Master Password, and it is never shared with or stored by Dashlane.
Until now, this meant that if you forgot your Master Password, your data in Dashlane could no longer be decrypted, and the account needed to be reset to begin using Dashlane again.
But if you're an Android user and have biometrics activated for your Dashlane account, you are now able to reset your Master Password with your biometrics. You will then be able to create a new Master Password and regain access to your account with no data loss.
Note: This feature is currently on a progressive rollout, which means that you may not have it on your account yet. It will be coming soon!
How it works
This feature will be available to all Android users, Free, Premium, or Business, who have a version above 6.1943.2, and who have a device that offers biometrics compatible with the Dashlane app.
In order to be able to use this feature to recover your Master Password, you will have to have previously enabled it in the settings of Dashlane app.
How to activate the feature
Please remember that, in order for you to enable the Reset Master Password with biometrics feature, you first need to have enabled "Biometric unlock" to log in to your Dashlane account. For more information on how to enable biometrics for your account, please have a look at the following article: How to set biometric authentication or PIN code to unlock Dashlane on Android.
Once "Biometric unlock" is enabled for your account, you will be able to activate "Master Password reset" in the settings of your Dashlane app. To do so, please go to the Settings, then Security and finally tick the switch to enable "Master Password reset."
How to recover your Master Password
Once you have enabled the Master Password reset, and are prompted within the next 14 days to enter your Master Password, if you enter a wrong one you will be offered the option to "reset your Master Password."
Note that if you have 2FA or U2F enabled, you will still be able to use this feature. However, you will first have to enter the code from your authenticator app or use your U2F key before continuing with the following flow.
To do so you will first have to authenticate with biometrics.
Note: Free users, or users with automatic sync disabled, should remember that when they change their Master Password, they will lose access to the Dashlane data on any other devices they use. For Premium users or users with activated sync, after changing your Master Password you will need to re-authenticate all other devices with a new code when next logging in.
You will then be able to choose a new Master Password and recover your account.
And you're all set!