If you're a Dashlane Business plan member who logs in using single sign-on (SSO), biometric recovery isn't available because you don't use a Master Password. You have SSO if you use the same login application to access Dashlane and other work accounts. If you don't know whether you have SSO, ask your manager or plan admin.
You must enter your Master Password to verify your identity and access your data. Only you know your Master Password. For security reasons, we never store or share your Master Password. No one at Dashlane knows your Master Password, and we can't send you your password if you forget it.
If you've set up Dashlane on your Android or iOS (Apple) device to unlock your account with biometrics like your fingerprint or face, you can also turn on Biometric recovery. Then if you enter the wrong password or fail to authenticate when logging in, Dashlane offers you the option to reset your Master Password with biometrics.
Learn about other ways to change your Master Password
Resetting your Master Password with biometrics is also available on the macOS app.
More about biometrics on the macOS app
Important: Unlock with biometrics isn't a replacement for your Master Password. Even with biometrics and Biometric recovery turned on, we'll ask you to enter your Master Password from time to time.
In addition to Biometric recovery, you can set up the account recovery key to help regain access to your account if you forget your Master Password. You can also use admin-assisted recovery if you're part of a Starter, Team, or Business plan.
More about Dashlane's account recovery options
If you've forgotten your Master Password and haven't turned on a recovery method, you may need to reset your account, which erases all the data you've saved in Dashlane. Follow the steps in our troubleshooting article to see if you're able to log in. forgot my Master Password.
Reset your Master Password with biometric recovery on Android
Biometric recovery is available to anyone using an Android device that offers biometrics compatible with the Dashlane app.
If you previously turned on Biometric unlock and Biometric recovery in the Dashlane app, you can reset your Master Password.
In some cases on Android, you're required to enter your Master Password, and can't unlock your account with just your fingerprint. In these cases, you won't be able to use biometrics to regain access to your account if you forget your Master Password:
- You just added a new fingerprint to your device settings
- You turned on PIN lock on your device
- You turned off the ability to unlock with your fingerprint
Turn on biometric recovery to reset your Master Password on Android
- In the Dashlane Android app, select Settings and then Security.
- Turn on Biometric unlock and Biometric recovery.
Use biometric recovery on Android
After you've turned on Biometric recovery, Dashlane offers you the option to reset your Master Password if these things happen:
- You enter an incorrect Master Password
- We don't recognize your fingerprint
If you're using 2-factor authentication, you also need to enter the token from your authenticator app.
Reset your Master Password:
- In the main menu of the Dashlane Android app, select Lock app.
- When you've entered your Master Password incorrectly or failed biometrics, select reset your Master Password.
- Authenticate using your fingerprint.
- Choose a new Master Password and recover your account.
If you're on a Premium plan and change your Master Password, you need to authenticate each device again the next time you log in. We send a 6-digit verification code to your email that you use to add the device to your account.
Reset your Master Password with biometric recovery on iOS
Biometric recovery is available to everyone using Dashlane iOS version 6.2007.0 or later on a device that offers Face ID or Touch ID.
If you previously turned on biometrics like fingerprint or face and Biometric recovery in the Dashlane app, you can reset your Master Password.
In some cases on iOS (Apple), you're required to enter your Master Password, and can't unlock your account with just your fingerprint or face. In these cases, you won't be able to use biometrics to regain access to your account if you forget your Master Password:
- You just added a new fingerprint to your device settings
- You manually logged out of the mobile app
- You turned off the ability to unlock with your fingerprint or face
Turn on biometric recovery to reset your Master Password on iOS
- In the Dashlane iOS app, select Settings and then Security.
- Turn on Use Face ID or Use Touch ID.
- Turn on Biometric recovery.
Use biometric recovery on iOS
After you turn on Biometric recovery, Dashlane offers you the option to reset your Master Password if these things happen:
- You enter an incorrect Master Password
- We don't recognize your fingerprint or face
If you're using 2-factor authentication, you also need to enter the token from your authenticator app.
You can reset your Master Password in two ways:
- Use the Lock app setting in the Dashlane app
- Fail Face ID or Touch ID or enter your Master Password incorrectly
Use the Lock app setting to reset your Master Password
- In the Dashlane iOS app, select Settings and then Lock app.
- Cover your camera or turn your face away as you select the Face ID logo so that Face ID fails.
- In the Face Not Recognized pop-up, select Cancel.
- Enter your Master Password incorrectly.
- On the next screen, select Reset Master Password.
- Authenticate with your Touch ID or Face ID and create your new Master Password.
If you're on a Premium plan and change your Master Password, you need to authenticate each device again the next time you log in. We send a 6-digit verification code to your email that you use to add the device to your account.
Fail Face ID or Touch ID or enter your Master Password incorrectly to reset your Master Password
- As you open the Dashlane app, cover your camera or turn your face away so that Face ID fails.
- In the Face Not Recognized pop-up, select Cancel.
- On the next screen, select Forgot your password? under the Master Password field.
- Select Reset Master Password from the menu.
- Authenticate with your Touch ID or Face ID and create your new Master Password.