Reset your Master Password on Android or iOS Expand Sections

Your Master Password is what unlocks your Dashlane account. Only you know your Master Password, and it is never shared with or stored by Dashlane.

If you've set up Dashlane on your Android or iOS device to unlock your account with biometrics, you can turn on a setting that will let you reset your Master Password using your fingerprint, Touch ID, or Face ID. If you ever forget your Master Password, this is the only way to regain access to your account without losing your data.

Biometric reset is also available for the new Safari app.

Reset your Master Password on the Safari app

Reset your Master Password with biometrics on Android

Who can reset their Master Password with biometrics on Android?

To use this setting to reset your Master Password, you must have previously turned on the Master Password reset setting in the Dashlane app.

This setting is available to anyone using an Android device that offers biometrics compatible with the Dashlane app.

Biometric compatibility

If you're a Dashlane Business plan member who logs in using single sign-on (SSO), this setting isn't available because you don't use a Master Password.

Turn on Master Password reset with biometrics on Android

1. Log in to the Dashlane Android app.
2. Select Settings and then Security.
3. Turn on Biometric unlock and Master Password reset.

   

Reset your Master Password with biometrics on Android

After you've turned on Master Password reset, if you enter the wrong password or fail to authenticate when logging in by providing an incorrect fingerprint pattern, Dashlane offers you the option to reset your Master Password.

If you're using 2-factor authentication or universal 2nd factor (U2F), you also need to enter the code from your authenticator app or use your U2F key.

2-factor authentication

U2F

To reset your Master Password, follow these steps:

1. Log in to the Dashlane Android app.
2. At the bottom of the main menu, select Lock app.
3. When you've entered your Master Password incorrectly or failed biometrics, select reset your Master Password.

   

4. Authenticate using your fingerprint.
5. Choose a new Master Password and recover your account.

If you're on a Premium plan, each time you change your Master Password, you need to reverify each device with a code the next time you log in.

Reset your iOS app with Touch ID or Face ID

Who can reset their Master Password with biometrics on iOS?

To use this setting to reset your Master Password, you must have previously turned on the Master Password reset setting in the Dashlane app settings.

This setting is available to anyone using Dashlane iOS version 6.2007.0 or later on a device that offers Face ID or Touch ID.

Note: If you're a Dashlane Business plan member who logs in using single sign-on (SSO), this setting isn't available because you don't use a Master Password.

Turn on Master Password reset with biometrics on iOS

1. Log into the Dashlane iOS app.
2. Select Settings and then Security.
3. Turn on Use Face ID or Use Touch ID.
4. Turn on Master Password reset.

   

Reset your Master Password with biometrics on iOS

After you turn on Master Password reset, if you enter the wrong password or fail to authenticate when logging in, Dashlane offers you the option to reset your Master Password.

If you're using 2-factor authentication, you also need to enter the code from your authenticator app.

2-factor authentication

You can reset your Master Password in two ways:

1. Use the Lock app setting in the Dashlane app
2. Fail Face ID or enter your Master Password incorrectly

Use the Lock app setting to reset your Master Password

1. Log in to the Dashlane iOS app.
2. Select Settings and then Lock app.
3. Cover your camera or turn your face away as you select the Face ID logo so that Face ID fails.
4. In the Face Not Recognized pop-up, select Cancel.

   

5. Enter your Master Password incorrectly.
6. On the next screen, select reset your Master Password.

   

7. Authenticate with your Touch ID or Face ID and create your new Master Password.

If you're on a Premium plan, each time you change your Master Password, you'll need to reverify each device with a code the next time you log in.

Fail Face ID or enter your Master Password incorrectly to reset your Master Password

1. As you open the Dashlane app, cover your camera or turn your face away so that Face ID fails.
2. In the Face Not Recognized pop-up, select Cancel.
3. On the next screen, select Forgot? next to the Master Password field.
4. Select Reset Master Password from the menu.
5. Authenticate with your Touch ID or Face ID and create your new Master Password.