If you use Safari as your browser: Dashlane currently uses macOS native autofill for the web app in Safari, which requires setting up the alternative autofill solution.
Learn more about the alternative autofill solution
You can also try our new Safari web extension that gives you early access to our key Autofill features.
Learn how to install the new extension
Dashlane autofills your login details and manages your data when browsing the web.
But if Dashlane isn't logging you in or you just want to know more about the feature, we've compiled this list of frequently asked questions.
How Autofill works
What do the different Dashlane D icon colors mean for Autofill?
Dashlane displays small versions of our company logo whenever a field on a website can be autofilled or saved. The color of the Dashlane D shows what your next step is. A dark green D icon means Dashlane has the information, and a gray D icon means Dashlane doesn't yet have this information.
A gray Dashlane D
A gray D icon means we've detected the field but don't see the appropriate data in your Dashlane account to autofill the field. You can select the gray D icon to add a login to your vault. You can also select the 3-dot menu in the pop-up to autofill something else.
If you have an existing account on this website and want Dashlane to remember your login details, enter your username and password and log in. Dashlane asks if you want to save this data as a new login. Then the login can be autofilled the next time you want to log in to this website.
A dark green Dashlane D
A dark green D icon means we've detected a field and have data stored in your Dashlane account to autofill the field. Click in one of the login fields and choose the item you want to use. You can also select the magnifying glass icon at the top of the list to search for a different item in your vault.
For a login form, Dashlane can log you in automatically.
For a registration form, Dashlane can autofill with the data you've saved in Dashlane.
If the field is for a password field to register on a website or change your password, click in the field and select the button to generate a new password. Dashlane generates and confirms the new password.
Both a gray and a green Dashlane D
As we mentioned earlier, a dark green D icon means Dashlane has the information, and a gray D icon means Dashlane doesn't yet have this information.
If Dashlane can autofill your username or email but shows a gray D icon for your password, select one of your usernames or email addresses in the first field. Then provide your password manually in the second field and log in. Dashlane asks if you want to save this account. You can also select the gray D icon and add a login or autofill something else.
Can I save several logins for the same website?
Yes. If you have more than one login for the same website, you can save them in Dashlane.
Every time you enter a login that's not saved in Dashlane yet, Dashlane asks if you want to save the login.
To autofill your login data the next time you visit this website, select Save.
After you have more than one login saved for the same website, Dashlane asks which login you want to use when logging in.
If you access an account you already have a login for in Dashlane but use a different password, Dashlane asks if you want to replace the existing password.
Select Replace if you're sure you've typed the correct password. Usually, when you see the "Please double-check and try again" message, the password you typed is incorrect. In this case, don't replace the password and use the login saved in Dashlane.
If you successfully log into the site and see the pop-up asking you to replace your password in Dashlane, go ahead and select Replace.
If you have more than one login for a website, you can select the option to always log in when you go to that website. Dashlane autofills the last used login. If you want to use another login, click in the login field to choose another login.
Can I log in to sites with a two-page login or extra login fields?
The login experience on some websites separates the login and password fields into two pages. You can log in to these sites using the auto-login feature.
Does Dashlane support passkeys?
Yes. Dashlane customers can now use passkeys instead of passwords to log in to compatible sites and apps. This feature is in the beta phase. That means we're still testing the extension for possible problems and bugs.
If you log in to a website that uses passkeys while logged in to the latest version of the Dashlane extension, we'll ask you if you want to register and save a passkey. When you go back to a website with a passkey saved in Dashlane, we'll ask you if you want to log in using the passkey.
More about passkeys in Dashlane
Check if you have the latest version of the extension
Can Dashlane autofill Basic and Digest HTTPS authentication pop-ups?
Yes. Dashlane can log you into your accounts using HTTPS Basic and Digest Authentication. After you save the login in Dashlane, Dashlane logs you in automatically whenever you visit the website.
This works best with only one login saved per website and is currently available only in Chrome and Firefox for secured websites—https not http. We thank you for your patience as we work to bring this feature to our extension in other browsers as well.
Can I turn off my browser's built-in password manager?
Not only can you, but we recommend it! Using both can cause conflicts when they both try to autofill your login information, which might result in the form or fields being auto-filled incorrectly.
To keep this from occurring, turn off your browser's password saving and autofill features. After you've imported or entered your logins in Dashlane, we recommend deleting the login information from your browser.
Turn off password saving and autofill in these browsers:
Google Chrome | Mozilla Firefox | Microsoft Edge | Safari | iCloud Keychain
Can I stop Dashlane from signing in automatically to a website?
Dashlane is designed to make your life online secure but also faster and easier. So by default, Dashlane automatically logs you into the sites you use.
But if you run into errors or don't want Dashlane to interact with a website, you can turn off the auto-login feature for specific websites.
Can I turn off Autofill for specific websites, form fields, or specific vault items?
You can turn off Dashlane Autofill for a specific form field, a single page in a website, or an entire website. You can also turn off Autofill for logins and all forms to help improve performance in the event of autofill-related performance issues.
When you turn off Autofill on any page or website, Dashlane will no longer automatically log you into a website. Dashlane won't autofill sensitive information that you don't want to be added. When you turn off Autofill for all logins or all forms, all the websites you visit are affected. You can turn on Autofill again anytime.
Troubleshooting other Autofill issues
Dashlane isn't working on a specific website. What can I do?
We do our best to handle all websites. But sometimes, the way a website is built means Dashlane may not be able to log you in automatically or save your login details. You can learn more about what's happening and what you can do.
Our machine learning supports English, French, German, and Spanish languages. If you have trouble with the form field analysis, check out our troubleshooting information.