Autofill FAQ

Dashlane allows you to autofill your passwords and manage your data when browsing the web.

But if Dashlane isn't logging you in, or you just want to know more about the feature, we've compiled this list of frequently-asked questions.

HOW IT WORKS

What do the different Dashlane D logo colors mean for autofill?

Dashlane displays small versions of our company logo whenever a field on a website can be autofilled or saved. The color of the Dashlane D logo lets you know what your next step can be.

A gray Dashlane D logo

A gray Dashlane D logo means that we have detected the field, but that we do not see the appropriate data in your Dashlane account to fill it.

If you have an existing account on this website and want Dashlane to remember your credential, fill out your login and password and click enter to log in. Dashlane will ask if you would like to save these as a new credential, so that it will be filled automatically the next time you want to log in to this website.

A dark green Dashlane D logo

A dark green D logo means that we have detected a field, and that you have data stored in your Dashlane account to fill it. Just click on one of the login fields and choose the credential you want to use.

If it's a login form, Dashlane can automatically log you in.

If it's a registration form, Dashlane can fill it with the data you have entered into Dashlane.

If it's a password field to register on a site or change your password, click on the field and you will see a button appear togenerate a new password. Dashlane will fill out and confirm the new password.

In short, a dark green Dashlane D logo means "Dashlane has the information," and a gray Dashlane D logo means "Dashlane does not yet have this information."

If Dashlane can autofill your login, but shows a gray Dashlane D logo for your password, select one of your email addresses or usernames in the first field, fill in your password manually in the second field and log in. Dashlane will then prompt you to decide whether you want to save this password or not.

Can I save several accounts for the same website?

Yes. If you have more than one account for the same website, you can save them in Dashlane.

Every time you log in with an account that's not saved in Dashlane already, it will ask if you want to save it. Click Save if you want Dashlane to be able to log you in to that account next time you visit that site.

Once you have more than one account saved for the same website, when you click on the "Login" field Dashlane will ask you to choose which account you want to use.

If you access an account for which you already have a credential saved in Dashlane, but use a different password, a pop-up will ask if you want Dashlane to replace the existing password. Only click Replace if you are sure that you have just typed the correct password.

• Usually when you see the "Please double-check and try again" message, this means that the password you just typed is incorrect. In this case, do not click Replace but use the credential that was already saved in Dashlane.
• But if you successfully log in to the site and see the popup window asking you to replace your password in Dashlane for that site, go ahead and click Replace.

When you visit a website on which you have several accounts, if you ticked the option to always log you in to this website for that credential, Dashlane will automatically autofill the latest used credential. Otherwise, click on the login field for Dashlane to give you the choice.

Can I log in to sites with a two-page login or extra login fields?

The login experience on some websites separates the login and password fields onto two pages.

The article here will show you how to log in to these sites using Dashlane's auto-login feature.

CONFIGURING YOUR AUTOFILL

Can Dashlane autofill Basic and Digest HTTP authentication pop-ups?

Yes. Dashlane has the ability to log you into your accounts via HTTP Basic and Digest Authentication. Simply enter and save your credential into Dashlane and Dashlane's auto-login feature will log you in automatically.

Please note that this feature works best with only one credential saved per website and that the login experience is invisible. Also note that this is currently only available in Chrome. We thank you for your patience as we work to bring this feature to our extension in other browsers as well.

Can I turn off my browser's built-in password manager?

Not only can you, but we recommend it! Using both at the same time can cause conflict when both try to fill in your passwords at the same time, and as a result the form or fields may be incorrectly autofilled.

To keep this from occurring, go to this guide to disable your browser's password saving and autofill features. Once you have imported or entered them into Dashlane, we also recommend deleting the passwords from your browser.

Can I stop Dashlane from signing in automatically to a website?

Dashlane is designed to make your life online secure, but also faster and easier. So by default, Dashlane will automatically log you in to the sites you use.

But if you run into errors, or simply do not want Dashlane to interact with a website, the auto-login feature can be disabled for specific websites.

See here for more information.

Can I disable or re-enable Dashlane autofill on a specific webpage or website?

If for whatever reason you don't want Dashlane to automatically fill in your information on a website, Dashlane allows you to disable autofill for that site.

For more information and how to use the feature, see here.

I told Dashlane not to remember a site, but want Dashlane to remember it again. What do I do?

So you've changed your mind and want Dashlane to remember a site again—not to worry! You can always reset the list of websites that you asked Dashlane not to remember.

Note however that this resets the entire list, so if you have asked Dashlane to forget other sites, you will have to do so again.

On Windows, go to Tools > Preferences > General > Reset website list

On Mac, go to Dashlane > Preferences > General > Reset website list

TROUBLESHOOTING

Dashlane isn't working on a specific website. What can I do?

We do our best to handle all websites. But sometimes the way a website is built means Dashlane may not be able to log you in automatically or save your credentials. To better understand what's happening, and what you can do, please go to this troubleshooting guide.

Why do I no longer see the save pop-up?

When you log in to a new site or change your password on a website, you should see a Dashlane pop-up asking you to save or to replace this password in Dashlane.

However, if you previously clicked on Never for this website when asked whether you wanted to save your password in Dashlane, then Dashlane will no longer prompt you to save or replace your password for this site.

To undo this setting, go to Tools > Preferences on Windows, and Dashlane > Preferences on Mac. Then select Reset website list. Note that this will reset this setting for all of your credentials.

Also if you're on Internet Explorer, please check that the pop-up didn't appear behind your browser.

If you're still not seeing the save or replace pop-up after following the steps above, please check this article on how to report a learning or filling issue on Dashlane.

Finally, remember that you can always check the list of passwords generated by Dashlane to find any passwords that weren't correctly saved. Find out more about this here.