Dashlane autofills your login details and manages your data when browsing the web.
But if Dashlane isn't logging you in or you just want to know more about the feature, we've compiled this list of frequently asked questions.
How autofill works
What do the different Dashlane D logo colors mean for autofill?
Dashlane displays small versions of our company logo whenever a field on a website can be autofilled or saved. The color of the Dashlane D logo lets you know what your next step can be. Basically, a dark green Dashlane D logo means Dashlane has the information, and a gray Dashlane D logo means Dashlane does not yet have this information.
A gray Dashlane D logo
A gray Dashlane D logo means we have detected the field but don't see the appropriate data in your Dashlane account to fill it.
If you have an existing account on this website and want Dashlane to remember your login details, enter your username and password and log in. Dashlane asks if you want to save this data as a new login so the login can be autofilled the next time you want to log in to this website.
A dark green Dashlane D logo
A dark green D logo means that we have detected a field and have data stored in your Dashlane account to fill it. Just click into one of the login fields and choose the login you want to use.
If it's a login form, Dashlane can log you in automatically.
If it's a registration form, Dashlane can fill it with the data you've saved in Dashlane.
If it's a password field to register on a site or change your password, click into the field and select the button to generate a new password. Dashlane generates and confirms the new password.
Both a gray and a green Dashlane D logo
As we mentioned earlier, a dark green Dashlane D logo means Dashlane has the information, and a gray Dashlane D logo means Dashlane does not yet have this information.
If Dashlane can autofill your username but shows a gray Dashlane D logo for your password, select one of your email addresses or usernames in the first field, fill in your password manually in the second field, and log in. Dashlane asks you whether you want to save this password.
What is the Dashlane right-click menu?
If you don't see the Dashlane D icon or you want to autofill different information, you can right-click in a form field to open the menu and select Dashlane. From the custom autofill menu, you can select the data you need from your vault and even create a new password.
If you select Dashlane from the right-click menu while logged out, you're prompted to log in.
Can I save several logins for the same website?
Yes. If you have more than one login for the same website, you can save them in Dashlane.
Every time you enter a login that's not saved in Dashlane yet, Dashlane asks if you want to save the login.
To autofill your login data the next time you visit this website, select Save.
After you have more than one login saved for the same website, Dashlane asks which login you want to use when logging in.
If you access an account you already have a login for in Dashlane but use a different password, Dashlane asks if you want to replace the existing password.
Select Replace if you're sure you've typed the correct password. Usually, when you see the "Please double-check and try again" message, this means the password you typed is incorrect. In this case, don't replace the password and use the login saved in Dashlane.
If you successfully log into the site and see the pop-up asking you to replace your password in Dashlane, go ahead and select Replace.
If you have more than one login for a website, you can select the option to always log in when you go to that website. Dashlane autofills the last used login. If you want to use another login, click into the login field to choose another login.
Can I log in to sites with a two-page login or extra login fields?
The login experience on some websites separates the login and password fields onto two pages. You can log in to these sites using the auto-login feature.
Can Dashlane autofill Basic and Digest HTTPS authentication pop-ups?
Yes. Dashlane can log you into your accounts using HTTPS Basic and Digest Authentication. After you save the login in Dashlane, Dashlane logs you in automatically whenever you visit the website.
This works best with only one login saved per website and is currently available only in Chrome and Firefox for secured websites—https not http. We thank you for your patience as we work to bring this feature to our extension in other browsers as well.
Can I turn off my browser's built-in password manager?
Not only can you, but we recommend it! Using both can cause conflicts when they both try to autofill your login information, which might result in the form or fields being auto-filled incorrectly.
To keep this from occurring, turn off your browser's password saving and autofill features. After you've imported or entered them into Dashlane, we recommend deleting the login information from your browser.
Can I stop Dashlane from signing in automatically to a website?
Dashlane is designed to make your life online secure but also faster and easier. So by default, Dashlane automatically logs you into the sites you use.
But if you run into errors or don't want Dashlane to interact with a website, you can turn off the auto-login feature for specific websites.
Can I turn autofill on and off for a specific webpage or website?
If you don't want Dashlane to autofill your information on a website, you can turn off autofill for the entire website or a specific page or field.
Troubleshooting autofill issues
Dashlane isn't working on a specific website. What can I do?
We do our best to handle all websites. But sometimes, the way a website is built means Dashlane may not be able to log you in automatically or save your login details. You can learn more about what's happening and what you can do.