Autofill FAQ

Dashlane autofills your passwords and manages your data when browsing the web.

But if Dashlane isn't logging you in or you just want to know more about the feature, we've compiled this list of frequently asked questions.

HOW IT WORKS

What do the different Dashlane D logo colors mean for autofill?

Dashlane displays small versions of our company logo whenever a field on a website can be autofilled or saved. The color of the Dashlane D logo lets you know what your next step can be.

A gray Dashlane D logo

A gray Dashlane D logo means we have detected the field but do not see the appropriate data in your Dashlane account to fill it.

If you have an existing account on this website and want Dashlane to remember your credential, fill out your login and password and click enter to log in. Dashlane will ask if you would like to save these as a new credential so they can be filled automatically the next time you want to log in to this website.

A dark green Dashlane D logo

A dark green D logo means that we have detected a field and have data stored in your Dashlane account to fill it. Just click one of the login fields and choose the credential you want to use.

If it's a login form, Dashlane can automatically log you in.

If it's a registration form, Dashlane can fill it with the data you have entered into Dashlane.

If it's a password field to register on a site or change your password, click in the field, and you'll see a button appear to generate a new password. Dashlane will fill out and confirm the new password.

Basically, a dark green Dashlane D logo means "Dashlane has the information," and a gray Dashlane D logo means "Dashlane does not yet have this information."

If Dashlane can autofill your login but shows a gray Dashlane D logo for your password, select one of your email addresses or usernames in the first field, fill in your password manually in the second field and log in. Dashlane will then prompt you to decide whether you want to save this password or not.

Can I save several accounts for the same website?

Yes. If you have more than one account for the same website, you can save them in Dashlane.

Every time you log in with an account that's not saved in Dashlane already, it will ask if you want to save it. Click Save if you want Dashlane to be able to log you in to that account next time you visit that site.

Once you have more than one account saved for the same website, Dashlane will ask you to choose which account you want to use when you click in the "Login" field.

If you access an account you already have a credential for in Dashlane but use a different password, a pop-up will ask if you want Dashlane to replace the existing password. Click Replace only if you are sure that you have just typed the correct password.

• Usually, when you see the "Please double-check and try again" message, this means that the password you just typed is incorrect. In this case, do not click Replace but use the credential that has already been saved in Dashlane.
• If you successfully log in to the site and see the popup window asking you to replace your password in Dashlane for that site, go ahead and click Replace.

When you visit a website where you have several accounts, if you ticked the option to always log you in to this website for that credential, Dashlane will automatically autofill the latest used credential. Otherwise, click in the login field for Dashlane to give you a choice.

Can I log in to sites with a two-page login or extra login fields?

The login experience on some websites separates the login and password fields onto two pages.

Learn how to log in to these sites using Dashlane's auto-login feature.

CONFIGURING YOUR AUTOFILL

Can Dashlane autofill Basic and Digest HTTP authentication pop-ups?

Yes. Dashlane has the ability to log you into your accounts via HTTP Basic and Digest Authentication. Simply enter and save your credential into Dashlane, and Dashlane's auto-login feature will log you in automatically.

Note that this feature works best with only one credential saved per website and that the login experience is invisible.

This feature is currently available only in Chrome and on secured websites (https, not http). We thank you for your patience as we work to bring this feature to our extension in other browsers as well.

Can I turn off my browser's built-in password manager?

Not only can you, but we recommend it! Using both can cause conflicts when both try to fill in your password, which might result in the form or fields being autofilled incorrectly.

To keep this from occurring, disable your browser's password saving and autofill features. Once you have imported or entered them into Dashlane, we recommend deleting the passwords from your browser.

Can I stop Dashlane from signing in automatically to a website?

Dashlane is designed to make your life online secure but also faster and easier. So by default, Dashlane will automatically log you in to the sites you use.

But if you run into errors or simply do not want Dashlane to interact with a website, the auto-login feature can be disabled for specific websites.

Learn how to stop Dashlane from signing in automatically to a website.

Can I disable or re-enable Dashlane autofill on a specific webpage or website?

If you don't want Dashlane to fill in your information on a website automatically, Dashlane allows you to disable autofill for that site.

For more information and how to use the feature, read this troubleshooting guide.

I told Dashlane not to remember a site but now want Dashlane to remember it again. What do I do?

So you've changed your mind and want Dashlane to remember a site again—not to worry! You can always reset the list of websites that you asked Dashlane not to remember.

Note that this resets the entire list, so if you have asked Dashlane to forget other sites, you will have to do so again.

On Windows, go to Tools > Preferences > General > Reset website list.

On Mac, go to Dashlane > Preferences > General > Reset website list.

TROUBLESHOOTING

Dashlane isn't working on a specific website. What can I do?

We do our best to handle all websites. But sometimes, the way a website is built means Dashlane may not be able to log you in automatically or save your credentials. To better understand what's happening and what you can do, read this troubleshooting guide.

Why do I no longer see the save pop-up?

When you log in to a new site or change your password on a website, you should see a Dashlane pop-up asking you to save or replace this password in Dashlane.

However, if you previously clicked Never for this website when asked whether you wanted to save your password in Dashlane, Dashlane will no longer prompt you to save or replace your password for this site.

To undo this setting:

1. Go to your preferences:
   • On Windows: go to Tools > Preferences.
   • On Mac, go to Dashlane > Preferences.
2. Select Reset website list. Note that this will reset this setting for all of your credentials.

If you're on Internet Explorer, please check that the pop-up didn't appear behind your browser.

If you're still don't see the save or replace pop-up, read this troubleshooting guide.

Finally, remember that you can always check the list of passwords generated by Dashlane to find any passwords that Dashlane didn't save correctly.