Unlock the web app with your fingerprint or a security key

You can quickly and securely unlock Dashlane in your browser without entering your Master Password each time. Learn how to turn on and use your fingerprint, called biometric authentication, or a security key to unlock your Dashlane web app.

Touch ID is also available for unlocking the Safari app.

Activate Touch ID on the Safari app

Before you get started

Unlocking the web app using biometrics or a security key works with the last two major versions of these browsers:

• Chrome
• Edge
• Any other browser based on Chromium, such as Opera and Brave

  If you're running Opera on a macOS device, you can unlock the app using only a security key, not biometrics.

You must also be running Dashlane version 6.2119 or later.

You can't use login with biometrics if you have 2-factor authentication on for every login or you're a member of a Dashlane Business plan who logs in using single sign-on (SSO) instead of a Master Password.

If you're using Windows or macOS, you must have a device that supports fingerprint scanning or a security key compatible with FIDO2 and WebAuthn. If you're using Linux, you can unlock the app using only a security key, not biometrics.

Fingerprint authentication on Windows

If you've never used Windows Hello before, you must register your fingerprint in Windows Hello for it to work with Dashlane.

Register your fingerprint in Windows Hello

After you turn on fingerprint authentication on your PC, you can use Windows Hello to unlock the web app and the extension.

Touch ID on macOS

To make Touch ID available in Dashlane on your Mac, you first need to turn it on your device settings.

Visit Apple's Use Touch ID on Mac article

After you turn it on for your device, you can use Touch ID to authenticate on the web app and the extension.

Use Touch ID to unlock the Safari app

Security keys

Your security key must be compatible with FIDO2 / WebAuthn. These models support FIDO2 and WebAuthn: YubiKey 5C NFC, YubiKey 5Ci, YubiKey 5 Nano, YubiKey 5C, YubiKey 5C Nano, and Security Key NFC by Yubico.

Visit Yubico's website

Set up biometrics

With biometric authentication, Dashlane can read your fingerprint and unlock the web app instead of asking you to enter your Master Password.

If you're a member of a Dashlane Business plan who logs in using single sign-on (SSO) instead of a Master Password, Dashlane asks to unlock the extension and web app using SSO, not biometrics.

If you log out manually, Dashlane asks you to enter your Master Password to log in to your Dashlane account, and you'll have to re-enable the feature.

In addition, Dashlane asks you to enter your Master Password from time to time as a security measure and to make sure that you remember it.

Check out our FAQ page and known limitations article about this feature for more information.

FAQ about unlocking with biometrics

Known limitations of biometric unlock

Turn on the fingerprint scanner on Windows and macOS

After you've enabled Windows Hello on your Windows device or Touch ID on your macOS device, you can set up biometric authentication to unlock your Dashlane account on the web app and extension.

Turn on Biometric unlock in Dashlane

After you turn on biometrics for your device, turn on Biometric unlock in the app.

1. Log in to the Dashlane extension and select Open the web app.
2. In the My account menu, select Settings and then Security settings.
3. Turn on Biometric unlock and enter your Master Password when asked.
4. Turn on Enable biometric unlock, select Set up unlock method, and then:
   • If on a Windows device, place your finger on the scanner when prompted.
   • If on a macOS device, select This Device and place your finger on the scanner when asked.
5. Select Done.

If you use more than one device, repeat this process for each browser or device.

Set up your security key

If you have a security key compatible with FIDO 2 and WebAuthn, you turn on the Unlock with hardware key setting.

Turn on Unlock with a hardware key

1. Log in to the Dashlane extension and select Open the web app.
2. In the My account menu, select Settings and then Security settings.
3. Select Unlock with authenticator—or Biometric unlock if your device has a fingerprint scanner—and enter your Master Password when asked.
4. Select Unlock with hardware key and Add hardware key. If your device has a fingerprint scanner, select Enable biometric unlock, select Set up unlock method, and then:
   • If on a Windows device, cancel the option for fingerprint scanning if applicable.
   • If on a macOS device, select USB security key.
5. Dashlane will ask you to set up a security key. Select OK, insert the security key, and select it.
6. Select Done.

If you use more than one device, repeat this process for each browser or device.

Turn on a second unlock method on the same browser or device

You can add a second unlock method.

1. Log in to the Dashlane extension and select Open the web app.
2. In the My account menu, select Settings and Security settings.
3. In the Biometric unlock section, select View options.
4. Select + next to Login methods and then enter your security key or place your fingerprint on the fingerprint scanner, depending on which method you have already added.

Dashlane names the new method Biometric 2 and renames the previously-added method Biometric 1.

Turn off the unlock methods

To turn off either unlock method:

1. Log in to the Dashlane extension and select Open the web app.
2. In the My account menu, select Settings and then Security settings.
3. Turn off Biometric unlock and enter your Master Password when asked.

If you have more than one method enabled for that device or browser and you want to remove only one of them, follow these steps:

1. Select Open web app from the extension.
2. In the My account menu, select Settings and then Security settings.
3. In the Biometric unlock section, select View options.
4. Select the 3-dot menu next to the method you want to remove and select Delete.

Unlock the app

After you've set it up, you can unlock Dashlane using fingerprint authentication or a security key instead of entering your Master Password.

Dashlane asks you to place your finger on the fingerprint scanner or enter the security key, depending on your method.

If you have more than one method added on the same browser or device, Dashlane asks you to scan your fingerprint by default. If you want to log in with a security key:

• If on Windows, select the Security Key option.
• If on macOS, select Cancel. Then enter your security key and select it.

After authenticating using the fingerprint scanner or the security key, Dashlane unlocks your account. Keep the following things in mind:

• You need to scan your fingerprint or plug in your security key within 60 seconds. After that time, the authentication fails, and you're asked to try again.
• The option to log in with your Master Password is always available.
• If you manually log out of the extension, Dashlane turns off Biometric unlock. To avoid this, close your browser. Closing your browser logs you out of your Dashlane account and keeps the feature enabled when you open your browser again.
• If authentication fails, the system might ask for a password. This password isn't your Dashlane Master Password but the session password for your device.