Biometric recovery isn't available if you log in using single sign-on (SSO). You have SSO if you use the same login application to access Dashlane and other work accounts. If you don't know whether you have SSO, ask your manager or plan admin. If you can't log in using SSO, contact your admin.
Turn off biometric recovery to stop using your face or fingerprint to reset your Master Password.
Important: After you turn off biometric recovery, you need another recovery method in case you forget your Master Password. Everyone can use their account recovery key. If you're part of a professional plan, you can use admin-assisted recovery.
Account recovery options
I forgot my Master Password
Turn on biometric recovery
Reset your Master Password with biometric recovery
Turn off biometric recovery on Android
- In the Dashlane Android app, select Settings and then Security.
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Turn off Biometric recovery.
Turn off biometric recovery on iPhone
- In the Dashlane iPhone app, select Settings and then Security.
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Turn off Biometric recovery.
Turn off biometric recovery on iPad
- In the Dashlane iPad app, select Settings and then Security.
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Turn off Biometric recovery.
Turn off biometric recovery in the macOS app
- In the Dashlane macOS app, open the Vault menu and select Security settings.
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Turn off Biometric recovery.
Note: If you turn off Use Touch ID, Dashlane also turns off Biometric recovery.