If you're an admin and want to move your organization to Dashlane, visit Migrate your organization from RoboForm to Dashlane.
If you have a Dashlane account, you can move your logins from RoboForm into Dashlane in three steps. If you don't have an account, you can create one for free or sign up for one of our paid plans.
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Step 1: Export your data from RoboForm
Export your data from RoboForm to a CSV file. If you have any problems exporting, contact RoboForm support.
Steps to export your data from RoboForm
Contact RoboForm support
Important: After exporting your data, you need to make one small change to your RoboForm CSV file. Open the file on your computer and change the column "Pwd" to "Password" before moving on to the next step.
Step 2: Import your data from RoboForm into Dashlane
Import your RoboForm CSV file into Dashlane using our web app or Android app. You can't import a CSV file to Dashlane using the iOS (Apple) or Safari app.
Important: CSV files aren't encrypted, and others can read them. Delete the CSV file from your device after you import your data.
Import your RoboForm data with the web app
- In the Dashlane web app, select the My account menu. Then select Settings and Import data.
- For Import source, select Other CSV. Then select Get Started.
- Drag your RoboForm CSV file to the app or select browse your computer files to search for it, and then select Next. If you're a Starter, Team, or Business plan member, choose whether to import your data to your Personal or Business Space, then select Next.
- Preview your import. You can change whether Dashlane imports an item as a Login or a Secure Note. Starter, Team, and Business plan members can choose whether specific items go to their Personal or Business Space.
Important: All items imported from RoboForm will be listed as Logins automatically. During this step, make sure you change any notes in your import file to Secure Notes.
- Select Import items. You'll see a confirmation with the number of items imported.
Import your RoboForm data with the Android app
- Select + Add new, Logins, and then Want to import multiple logins?
- Select From another password manager and then Select file.
- Select the CSV file that you exported from RoboForm and select Import.
Note: When you import using the Android app, notes might be imported as logins. To import your notes as Secure Notes, use the web app instead.
RoboForm allows you to export logins and Secure Notes. So your import will include logins and Secure Notes but not other data. Information that we couldn't import to a specific field will appear in the Note section of each login or the content of the Secure Note.
If you have any problems, check out the common problems and solutions at the end of this article.
Solve problems with your data import
Step 3: Uninstall RoboForm
After you've moved your data into Dashlane, uninstall any RoboForm apps. Otherwise, you might have problems using Autofill and other Dashlane features.
Solve problems with your RoboForm data import
I'm having problems importing my RoboForm data to Dashlane. What do I do?
If your import takes too long, split the data into multiple CSVs and import it in smaller batches.
If the import isn't working at all, follow these troubleshooting steps:
- Make sure your Dashlane app is up to date.
Update your Dashlane app
- Make sure the file you're importing is a CSV file. Check for ".csv" at the end of the filename. Or open the file, select Save as, and save the file as a CSV file.
- Check that each entry in the Web address or url column of the file begins with either "http://" or "https://"
If none of these steps solve your problem, you can manually change the RoboForm file to fit Dashlane's CSV template.
- Download our CSV template
- Export your RoboForm CSV.
Example of a CSV export from RoboForm:
- Paste each column from the RoboForm CSV into the matching column of the Dashlane CSV template.
Put "Login" or "Secure Note" in the Type column for all rows. Put extra columns from the RoboForm CSV after the totp column in the Dashlane CSV template. The information from extra columns will import to the Note section of the login or the content of each Secure Note.
Example of a Dashlane CSV template after pasting in RoboForm data:
- Import the CSV file to Dashlane as described in this article.
Import your data to Dashlane
The import worked, but I don't see all my data. Where did it go?
If you don't see all your data for a specific item, check the Note section of each login and the content of each Secure Note.
Other password managers have their own ways of storing and organizing your data that we can't control. They can add, remove, and rename fields. While we aim to import all your information to Dashlane, we might not be able to import everything to the perfect place for each item.
To make sure none of your information is lost, we put everything that we can't match to a specific field in the Note section of your logins or the content of your Secure Notes.
What do I do if there are duplicates?
If you notice duplicate logins in your password vault, use the following article for helpful tips.