You can't export DASH files with our iPhone app, macOS app, or web app in Safari. Apple users can export DASH files using the web app in a browser, such as Chrome or Firefox. You can import a DASH file to Dashlane using any app except the macOS app.
You can securely save all your data by exporting to a DASH file. DASH files are encrypted, so no one can read the file without the password you create. When you export, Dashlane downloads the DASH file to your "Downloads" folder or your default download location. With a DASH file, you can import your data back into a new or existing Dashlane account.
You can't open DASH files the same way you open other file types. You can only access data in a DASH file by importing the file to a Dashlane account. You can't import DASH files to other password manager apps. If you're trying to move your data to another password manager, use a CSV file or Credential Exchange.
Export your data with a CSV file
Export your Dashlane data using the Credential Exchange Protocol (CXP)
When should I use a DASH file?
DASH files are useful for securely storing your Dashlane data so you or someone else can use the data later. You can also use DASH files to move your data safely between Dashlane accounts or to a new Dashlane account. You may want to use a DASH file in these situations:
Recover a Dashlane account
If you forget your Master Password or get locked out of a passwordless Dashlane account, you might need to reset your account, which erases all the data you've saved in Dashlane. You'll only need to reset your account if you don't have a recovery method, such as the account recovery key, turned on before you get locked out.
If you have to reset your account and have already backed up your data to a DASH file, you can use the DASH file to restore your account. If you want to have the option to restore your Dashlane data in this way, back up your data to a DASH file regularly and keep the password to open the file somewhere safe.
Back up your data on a DASH file
Import the DASH file after resetting your account
Account recovery options for Dashlane
What to do if you forgot your Master Password and haven't backed up your data
Passwordless login for Dashlane
Move data to another Dashlane account
You can use a DASH file to securely move all your data from one Dashlane account to another.
- Export your data to a DASH file
- If you haven't already, create your new Dashlane account. Open the Dashlane browser extension or the mobile app, and then select Create an account.
- Import the DASH file to your new Dashlane account
Change your Dashlane login email
When you create a Dashlane account, you choose a login email address, also called a Dashlane ID.
If you log in to your Dashlane account with a Master Password and aren’t part of a professional plan, you can change your login email address in the web app. Admins of professional plans in which plan members log in with a Master Password can change the login email for any plan member.
Change the email address I use to log in to Dashlane
Change the login email address for your professional plan members
If you have a passwordless account and want to use a different login email with Dashlane, you can create a new Dashlane account with your new login email. Then, you can move your data to the new account using a DASH file.
- Export your data to a DASH file
- To create a new Dashlane account with the login email you want, open the Dashlane browser extension or mobile app and select Create an account.
- Import the DASH file to your new Dashlane account
If you don't need to change your login email but want to change where you receive communications from Dashlane, you can choose a new contact email address anytime.
Share your Dashlane data with a trusted person in case of an emergency
With DASH files, you can securely share logins and personal information with a trusted friend or family member in emergency situations. You'll need to back up your data regularly and take some steps in advance to share the file.
Back up your Dashlane data using a secure DASH file
You can export a DASH file using the web and Android apps. After export, you can store your DASH file on your device. The file is encrypted and protected by the password you created when exporting the file. So your data is secure when stored in a DASH file. If you make changes in Dashlane, export a new file to keep your stored data up to date.
What's included in my DASH file?
I'm having trouble exporting my DASH file
Whenever you want to use the DASH file, you can import it to a new or existing Dashlane account. You can import the file using the web app, Android app, iPhone app, iPad app, and macOS app.
Export to a DASH file using the web app
You can't export a DASH file from the Safari browser. Apple users can export DASH files from the web app using a browser, such as Chrome or Firefox.
- Log in to the Dashlane web app
- Open the Vault menu in the top left of the app. Select Settings.
- Select Export data.
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Select Export to DASH. If you have Dashlane through work and your plan admin has turned on Smart Space Management, a message asking you to move personal items from your Business Space to your Personal Space will appear. Move any personal items to your Personal Space and select Continue.
- Enter your Master Password and select Unlock.
- Create a new password specifically for your DASH file export. This password should be different from your Dashlane Master Password. Be sure to remember your password. You'll need this password to access your DASH file.
- Select Export data. Dashlane downloads the DASH file to your computer's "Downloads" folder or your default download location.
Export to a DASH file using the Android app
- Log in to the Dashlane Android app
- Select the three horizontal lines to open the side menu.
- Select Settings and then General.
- Select Export your vault. If you have Dashlane through work and your plan admin has turned on Smart Space Management, a message asking you to move personal items from your Business Space to your Personal Space will appear. Move any personal items to your Personal Space and select Continue.
- Enter your Master Password and select Unlock.
- Create a password specifically for your DASH file export. This password should be different from your Dashlane Master Password. Be sure to remember your password. You'll need this password to access your DASH file export later.
- Select Encrypt and export. Dashlane downloads the DASH file to your phone's "Downloads" folder.
Import a DASH file
You can import data with a DASH file using the web app or the Android or iPhone mobile apps. At this time, you can't import data using the macOS app.
Why isn't my password working when importing my DASH file?
Import a DASH file in the web app
- Log in to the Dashlane web app
- Open the Vault menu in the top left of the app. Select Settings.
- Select Import data.
- Select Dashlane backup (DASH) as the source. Then select Get started.
- Drag the file from your computer to the space provided, or select browse your computer files to search for the file on your desktop. After the file uploads, select Next.
- Enter the password you created when you exported the DASH file, and select Unlock. We import the data automatically into your account.
Import a DASH file in the Android app
- Log in to the Dashlane Android app
- Select + Add new and then Logins.
- Select Import multiple items. Then select Dashlane backup.
- Select Select file.
- Find and select the file on your device.
- Enter the password you created when you exported the DASH file and select Unlock and restore.
Import a DASH file in the iPhone app
- Log in to the Dashlane iPhone app
- Select Settings in the bottom menu.
- On the Settings screen, select General.
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On the General screen, select Restore your vault.
- Open iCloud Drive on your device, and select the file you want to import.
- Enter the password you created when you exported the DASH file and select Unlock.
- On the next screen, review the data. If you don't want to import an item, clear its checkmark. When ready, select Import selected items.
- Your Dashlane vault opens with the newly imported items.
Common questions about DASH files
What's included in my DASH file?
Your DASH export will include logins, 2FA tokens, and Secure Notes. Passwords shared with the Can autofill permission, as well as files attached to Secure Notes, aren't included in DASH exports. If you have files attached to Secure Notes, you can download them.
Passkeys can't be exported in a DASH file. You might see exported passkeys when you reimport a DASH file, but they won't work.
Why can't I export a DASH file?
If you're a Dashlane professional plan member, your plan admin might have restricted your ability to export some or all logins. Contact your plan admin.
I'm a plan admin. How do I change my team's settings for DASH exports?
You can't export DASH files with our iPhone app, macOS app, or web app in Safari. Apple users can export DASH files using the web app in a browser like Chrome or Firefox.
Why isn't my password working when importing my DASH file?
If your password doesn't unlock the DASH file when you try to import the file to Dashlane, make sure you're using the password you created when creating the file. This password should be different from the Master Password for your Dashlane account. If you forgot the password for your DASH file, you won't be able to import the file to Dashlane. But you can export a new DASH file using a new password.
I'm a plan admin. How do I change my team's DASH export settings?
If you're a plan admin, you can allow all exports by going to the Admin Console and selecting Settings and then Policies. If your plan includes Spaces, turn off Move company items to Business Space. If your plan doesn't have Spaces, turn on Allow Export.