Set up and use Dashlane's account recovery key – Dashlane

Important: If you're locked out of your account and haven't turned on a recovery method, you may need to reset your account, which erases all of your data. Dashlane never stores or shares your Master Password, so we can't tell you your password if you forget it. We have no way to help you log in to your account. Follow the steps in our troubleshooting articles to check whether you're truly locked out.
I forgot my Master Password
I can’t access my passwordless Dashlane account

With this feature, you can generate a random 28-character code, known as a "recovery key," and save it for later use. Then, if you forget your Master Password or get locked out of your passwordless account, you can regain access to Dashlane with this recovery key and an identity verification step.

If you have an account protected by a Master Password, you can use the recovery key only once, and then you need to generate another one. If you have a passwordless account, you may reuse your key.

Setting up an account recovery key isn't required, but the key protects you from being permanently locked out of your account. For the Friends & Family plan, each person's account is independent, so each member needs to set up their own account recovery key.

To use your account recovery key, you must verify your identity with email verification codes or 2-factor authentication (2FA) tokens from your authenticator app. When using your recovery key, you can't use 2FA recovery codes sent by text message to verify your identity. If you don't have access to your email or authenticator app, you won't be able to use your recovery key.

About the account recovery key

If you're locked out of your account, you can regain access to Dashlane with the recovery key and an identity verification step.

You may have only one active key at a time. If you generate a new key, the old key is no longer valid. If your current key is compromised or lost, you can generate a new key at any time. If you have an account protected by a Master Password, you can use the recovery key only once, and then you need to generate another one. If you have a passwordless account, you may reuse your key.

Important: If you generate a recovery key and change your Master Password, the key will no longer be valid. You need to generate a new key when you change your Master Password.

Store your key outside of Dashlane

You need to store your key outside of Dashlane, since the purpose is to regain access if you're locked out of your account. We recommend keeping your recovery key somewhere safe with other important documents.

You can also store your recovery key in a Secure Note and share the note with a trusted contact. If you forget your Master Password or get locked out of your passwordless account, that person can provide the key to help you regain access. Remember, you're the only one who can use your key because an identity verification step is required. Unless your trusted contact has access to your email codes or 2FA tokens used to verify your identity, you're still the only person who can access your data.

Secure Notes in Dashlane

Set up your recovery key

If you don't see the Recovery key setting, make sure you're using the latest version of Dashlane available for your device. Then you'll have the most recent improvements and security settings.

Update Dashlane

An account recovery key isn't available to plan members using SSO. You have SSO if you use the same login application to access Dashlane and other work accounts. If you don't know whether you have SSO, ask your manager or plan admin.
Admin-assisted recovery for professional plan members

Select where you want to turn on the recovery key.

Web
Android
iPhone
iPad

Set up your recovery key on the web

Select the Dashlane D icon in your browser's toolbar and enter your Master Password if prompted. Then in the extension pop-up, select Open the web app.
Open the Vault menu in the top left of the app. Select Settings and then Security settings.
In the Account recovery section, select View options and turn on Recovery key.
In the pop-up, select Generate key.
Choose how to store your key: copy, download, or write it down. We recommend storing your key in a safe place with other important documents. We don't recommend storing your key on your device or anywhere online.
Select Continue.
In the Confirm your recovery key pop-up, enter your recovery key to confirm you copied it correctly. If you didn't make a copy, select Go back and write down the key now.
After correctly entering your key, select Continue.
A confirmation screen appears. Select Done.

Set up your recovery key on Android

In the Dashlane Android app, select the three parallel lines to open the side menu. Then select Settings and Security.
Select Recovery key and enter your Master Password. If you have a passwordless account, you'll need your device-specific PIN or biometrics.
Turn on Recovery key.
On the Recovery key screen, select Generate key.
Write down your key. We recommend storing your key in a secure location, along with other important documents. We don't recommend storing your key on your device or anywhere online.
Hold your finger on the recovery key to copy it. You'll need the key on the next screen. Then select Next.
On the Confirm your recovery key screen, enter your recovery key to confirm you copied it correctly. If you didn't make a copy, select the Back arrow icon and write down the key now. Select Confirm.
Select Done. You're returned to the Recovery key setting.

Set up your recovery key on your iPhone

You can now create a PDF that provides a 28-digit recovery key and a QR code to regain access if you lose your device or get locked out of your account.

In the Dashlane iPhone app, select Settings in the bottom menu and then Security.
On the Security screen, select Recovery key.
On the Recovery key screen, turn on the Recovery key.
Enter your Master Password. If you have a passwordless account, you'll need your device-specific PIN or biometrics.
On the next Recovery key screen, select Generate key.
Select Save PDF to turn on the recovery key. You can choose where to save the file and rename it if you want. We recommend storing the PDF file offline in encrypted storage or a physical safe. We don't recommend storing your key on your device or anywhere online.
Select Save to add the file to your chosen destination.
You'll see a confirmation screen, and you'll return to the Recovery key setting.

The PDF provides a 28-digit key and a QR code to regain access if you lose your device or get locked out of your account.

Important: If you generate a recovery key and change your Master Password, the key will no longer be valid. You need to generate a new key when you change your Master Password.

Set up your recovery key on your iPad

You can now create a PDF that provides a 28-digit recovery key and a QR code to regain access if you lose your device or get locked out of your account.

In the Dashlane iPad app, select the gear icon above the main menu on the left side. In the pop-up, select Security.
On the Security screen, select Recovery key.
When you try to turn on the Recovery key, you're asked to enter your Master Password. If you have a passwordless account, you'll need your device-specific PIN or biometrics.
On the Recovery key pop-up, select Generate key.
In the next pop-up, select Save PDF to turn on the recovery key. You can choose where to save the file and rename it if you want. We recommend storing the PDF file offline in encrypted storage or a physical safe. We don't recommend storing your key on your device or anywhere online.
Select Save to add the file to your chosen destination.
You'll see a confirmation screen, and you'll return to the Recovery key setting.

The PDF provides a 28-digit key and a QR code to regain access if you lose your device or get locked out of your account.

Important: If you generate a recovery key and change your Master Password, the key will no longer be valid. You need to generate a new key when you change your Master Password.

Use your account recovery key

Important: Before you start the recovery process, make sure you have the recovery key that you previously generated and saved.

If you have an account protected by a Master Password, you can use the recovery key only once, and then you need to generate another one. If you have a passwordless account, you may reuse your key.

Select where you want to use your recovery key to regain access to your account.

Web
Android
iPhone
iPad

Use your recovery key on the web

You start the recovery process from the login page. If you have an account protected by a Master Password, select Forgot password? If you have a passwordless account, select Don’t have a logged in device? Then you need to verify your email address with a verification code we send to your email address, or with a 2-factor authentication (2FA) token from your authenticator app.

If you want to use your recovery key on a new device, you need to verify your identity first using the same process used when adding a new device. After you enter your email address, you need to enter a verification code or a 2FA token based on your existing security settings.

Open the Dashlane app and enter your login email.
If you have an account protected by a Master Password, select Forgot password? If you have a passwordless account, select Don’t have a logged in device?
A full browser tab opens.

Important: If you don't have an active recovery key, you'll be directed to the Help Center to troubleshoot.
In the pop-up, select Start recovery.
A new tab opens to perform a security check, which helps prevent phishing. This security check ensures that only genuine requests reach our system, preventing attackers from falsifying the process or tricking you into logging in on a fake website.

Note: You might need to turn off your ad blocker or add Dashlane to the list of allowed websites.
On the Verify your identity page, enter the verification code sent to you by email or a 2FA token from your authenticator app. Select Verify and continue.
Enter your recovery key in uppercase letters as provided when you generated your key.
Select Continue.
If you have an account protected by a Master Password, you’re asked to create a new Master Password for your account. Enter your new Master Password again, select Continue, and then select Done.

Tips for creating a strong, easy-to-remember Master Password
If you have an account protected by a Master Password, you'll be asked to set up a recovery key again. Select Go to Security Settings to generate a new key. Write down your new key. We recommend storing your key in a secure location, along with other important documents. We don't recommend storing your key on your device or anywhere online.

Note: If you have a passwordless account, you may reuse your recovery key.

Dashlane logs you out of all devices when you change your Master Password. You need to log in to each device with your new Master Password. We'll authenticate the device again by verifying your identity with an email verification code or 2FA token, depending on your existing security settings. We'll also perform the same security check in a new tab.

Use Dashlane on a new device

We also turn off the Biometric recovery setting when you change your Master Password. If you want to be able to reset your Master Password with your face or fingerprint, you need to turn on this setting again.

Reset your Master Password with biometric recovery on your mobile device

Use your recovery key on Android

You start the recovery process from the login page. If you have an account protected by a Master Password, select Forgot? If you have a passwordless account, select Don’t have a logged in device? Then you need to verify your email address with a verification code we send to your email address, or with a 2-factor authentication (2FA) token from your authenticator app.

Open the Dashlane Android app and enter your login email.
If you have an account protected by a Master Password, select Forgot your password? If you have a passwordless account, select Don’t have a logged in device?

Important: If you don't have an active recovery key, a menu appears. Select a Help Center article to help you troubleshoot.
Enter the verification code sent to you by email or a 2FA token from your authenticator app.
Enter your recovery key in uppercase letters as provided when you generated your key.
Select Next in the bottom-right corner.
If you have an account protected by a Master Password, you’re asked to create a new Master Password for your account. Select Next in the bottom-right corner. Enter your new Master Password again and select Next. You'll be able to use your new Master Password to log in to your account.

Tips for creating a strong, easy-to-remember Master Password
If you have an account protected by a Master Password, you’re asked to set up a recovery key again. Select Go to settings to generate a new key. Write down your new key. We recommend storing your key in a secure location, along with other important documents. We don't recommend storing your key on your device or anywhere online.

Note: If you have a passwordless account, you may reuse your recovery key.

Use Dashlane on a new device

Reset your Master Password with biometric recovery on your mobile device

Use your recovery key on your iPhone

To use your recovery key, you'll verify your identity with a verification code or a 2FA token. When using the key on a new device, follow the standard device-approval process.

Use Dashlane on a new device

Close the Dashlane app.
Open your recovery key PDF and scan the QR code with your phone. Dashlane opens.
Enter the verification code sent to you by email or a 2FA token from your authenticator app. Select Next in the top right of the screen.
On the Enter your recovery key screen, your recovery key is automatically populated. Select Next in the top right of the screen.
If you have an account protected by a Master Password, you're asked to create a new Master Password for your account. Then, enter your new Master Password again.

Tips for creating a strong, easy-to-remember Master Password
If you have an account protected by a Master Password, you'll be asked to set up a recovery key again. Select Go to settings to generate a new key. We recommend storing the PDF file offline in encrypted storage or a physical safe. We don't recommend storing your key on your device or anywhere online.

Note: If you have a passwordless account, you may reuse your recovery key.

Reset your Master Password with biometric recovery on your mobile device

My QR code isn't working, but I have my account recovery key

Open the Dashlane app and enter your login email.
Select Next.
If you have an account protected by a Master Password, select Forgot your password? If you have a passwordless account, select Don’t have a logged in device?

Important: If you don't have an active recovery key, a menu appears. Select a Help Center article to help you troubleshoot.
Select Use recovery key.
Enter the verification code sent to you by email or a 2FA token from your authenticator app.
On the Enter your recovery key screen, enter your recovery key in uppercase letters as provided when you generated your key.
Select Next.
If you have an account protected by a Master Password, you're asked to create a new Master Password for your account. Select Next. Enter your new Master Password again and select Next.

Tips for creating a strong, easy-to-remember Master Password
If you have an account protected by a Master Password, you'll be asked to set up a recovery key again. Select Go to settings to generate a new key. We don't recommend storing your key on your device or anywhere online.

Set up your recovery key on your iPhone

Note: If you have a passwordless account, you may reuse your recovery key.

Reset your Master Password with biometric recovery on your mobile device

Use your recovery key on your iPad

To use your recovery key, you'll verify your identity with a verification code or a 2FA token. When using the key on a new device, follow the standard device-approval process.

Use Dashlane on a new device

Close the Dashlane app.
Open your recovery key PDF and scan the QR code. Dashlane opens.
Enter the verification code sent to you by email or a 2FA token from your authenticator app. Select Next in the top right of the screen.
On the Enter your recovery key screen, your recovery key is automatically populated. Select Next in the top right of the screen.
If you have an account protected by a Master Password, you're asked to create a new Master Password for your account. Then, enter your new Master Password again.

Tips for creating a strong, easy-to-remember Master Password
If you have an account protected by a Master Password, you'll be asked to set up a recovery key again. Select Go to settings to generate a new key. We recommend storing the PDF file offline in encrypted storage or a physical safe. We don't recommend storing your key on your device or anywhere online.

Note: If you have a passwordless account, you may reuse your recovery key.

Reset your Master Password with biometric recovery on your mobile device

My QR code isn't working, but I have my account recovery key

Open the Dashlane app and enter your login email.
Select Next.
If you have an account protected by a Master Password, select Forgot your password? If you have a passwordless account, select Don’t have a logged in device?

Important: If you don't have an active recovery key, a menu appears. Select a Help Center article to help you troubleshoot.
Select Use recovery key.
Enter the verification code sent to you by email or a 2FA token from your authenticator app.
On the Enter your recovery key screen, enter your recovery key in uppercase letters as provided when you generated your key.
Select Continue.
If you have an account protected by a Master Password, you're asked to create a new Master Password for your account. Select Next. Enter your new Master Password again and select Next.

Tips for creating a strong, easy-to-remember Master Password
If you have an account protected by a Master Password, you'll be asked to set up a recovery key again. Select Go to settings to generate a new key. We don't recommend storing your key on your device or anywhere online.

Set up your recovery key on your iPad

Note: If you have a passwordless account, you may reuse your recovery key.

Reset your Master Password with biometric recovery on your mobile device

Generate a new recovery key

For Dashlane professional plan admins: You can't generate a new key for members. The recovery key is a self-serve option to help members regain access to their accounts if they forget their Master Password or get locked out of their passwordless account.

You may have only one active key at a time. If you generate a new key, the old key is no longer valid. If your current key is compromised or lost, you can generate a new key anytime. If you have an account protected by a Master Password, you can use the recovery key only once, and then you need to generate another one. If you have a passwordless account, you may reuse your key.

Important: If you generate a recovery key and change your Master Password, the key will no longer be valid. You need to generate a new key when you change your Master Password.

Select where you want to generate a new recovery key.

Web
Android
iPhone
iPad

Generate a new recovery key on the web

Select the Dashlane D icon in your browser's toolbar and enter your Master Password if prompted. Then in the extension pop-up, select Open the web app.
Open the Vault menu in the top left of the app. Select Settings and then Security settings.
In the Account recovery section, select View options and then select Generate new key.
In the pop-up, select Generate key.
Write down your new key, which now replaces your previous key. We recommend storing your key in a secure location, along with other important documents. We don't recommend storing your key on your device or anywhere online.
Select Continue.
In the Confirm your recovery key pop-up, enter your new key to confirm you copied it correctly. If you didn't make a copy, select Go back and write down the key now.
After entering your new key correctly, select Continue and then Done.

Generate a new recovery key on Android

In the Dashlane Android app, select the three parallel lines to open the side menu. Then select Settings and Security.
On the Security screen, select Recovery key. You need to turn off Recovery key to generate a new recovery key.
Enter your Master Password. If you have a passwordless account, you'll need your device-specific PIN or biometrics.
In the pop-up, select Yes, turn off. To keep this recovery method, select Cancel.
Turn on Recovery key again to generate a new key.
On the Recovery key screen, select Generate key.
Write down your key. We recommend storing your key in a secure location, along with other important documents. We don't recommend storing your key on your device or anywhere online.
Hold your finger on the recovery key to copy it. You'll need the key on the next screen. Then select Continue.
On the Confirm your recovery key screen, enter your recovery key to confirm you copied it correctly. If you didn't make a copy, select the Back arrow icon and write down the key now. SelectConfirm.
Select Done. You're returned to the Recovery key setting.

Generate a new recovery key on your iPhone

If you use Dashlane on your iPhone, you need to turn off your recovery key and set it up again to obtain a new key. The steps for turning off your recovery key are in the next section.

Generate a new recovery key on your iPad

If you use Dashlane on your iPad, you need to turn off your recovery key and set it up again to obtain a new key. The steps for turning off your recovery key are in the next section.

Turn off account recovery

Important: If you turn off your recovery key, your existing key is no longer valid. You won't be able to use this option to regain access to your account if you forget your Master Password or get locked out of your passwordless account.

Select where you want to turn off your recovery key.

Web
Android
iPhone
iPad

Turn off your recovery key on the web

Select the Dashlane D icon in your browser's toolbar and enter your Master Password if prompted. Then in the extension pop-up, select Open the web app.
Open the Vault menu in the top left of the app. Select Settings and then Security settings.
In the Account recovery section, select View options and then turn off Recovery key.
In the pop-up, select Yes, turn off. To keep this recovery method, select Cancel.

Turn off your recovery key on Android

In the Dashlane Android app, select the three parallel lines to open the side menu. Then select Settings and Security.
On the Security screen, select Recovery key. Then turn off Recovery key.
Enter your Master Password. If you have a passwordless account, you'll need your device-specific PIN or biometrics.
In the pop-up, select Yes, turn off. To keep this recovery method, select Cancel.

Turn off your recovery key on your iPhone

In the Dashlane app, select Settings in the bottom menu and then Security.
On the Security screen, select Recovery key.
Enter your Master Password. If you have a passwordless account, you'll need your device-specific PIN or biometrics.
Then turn off Recovery key.
In the pop-up, select Yes, turn off. To keep this recovery method, select Cancel.

Turn off your recovery key on your iPad

In the Dashlane iPad app, select the gear icon above the main menu on the left side.
In the pop-up, select Security.
Select Recovery key and turn off the key.
Enter your Master Password. If you have a passwordless account, you'll need your device-specific PIN or biometrics.
In the pop-up, select Yes, turn off. To keep this recovery method, select Cancel.

Common questions

Is the recovery key secure and private?

Yes. Our patented zero-knowledge recovery key process is built on our zero-knowledge architecture. No one—including Dashlane—has access to your data. Your logins and personal information are always "encrypted," even when we store your data on our servers as a backup and to sync your data across devices. Encryption scrambles your data so that no one can read it. When you log in to your account, your data is “decrypted” on your device and available only to you.

Dashlane never stores or shares your recovery key, so we can't tell you your key if you lose it.

Common questions about security at Dashlane

Why does Dashlane recommend I write down my recovery key but not my Master Password?

The Dashlane Master Password is used frequently by most people, which is why we recommend creating a password that is both strong and easy to remember.

Your recovery key protects you from being permanently locked out of your account. Think of your recovery key as your emergency key to your vault.

You need to use your key only if you forget your Master Password or get locked out of your passwordless account. Then you'll provide your saved recovery key, complete an identity verification step, and recover your account. If you have a Master Password, we'll also ask you to change your password during the recovery process. With this process, you can be sure your account won't be compromised.

We recommend writing down your recovery key and storing it in a secure location. Store your recovery key outside of Dashlane, as this key lets you to regain account access if you forget your Master Password. We strongly recommend against storing your key on your device or anywhere online, as hackers may be able to access any information that isn't stored securely.

If you created a PDF, we recommend storing it offline in an encrypted storage device or a physical safe. We don't recommend storing your key on your device or anywhere online.

Can I still recover my account with other recovery methods? Or can I use only the recovery key to recover my account after I turn it on?

You can use other recovery methods if you’ve set them up.

Account recovery options

Are shared items affected by using the recovery key?

No. Any items you shared with others or that others shared with you remain shared.

Can a professional plan admin deactivate the recovery key for their team?

Not at this time.

You might confuse your account recovery key with your 2FA recovery codes. Your account recovery key is a random 28-character code that you set up, save, and then enter if you get locked out of your account. 2FA recovery codes are 16 characters and a temporary solution to get into your account and turn off 2FA.

More about 2FA recovery codes