If data appears in Dashlane on some of your devices but not on others, you might have a sync problem. Use the steps in this article to fix the problem.
Be sure to back up your data before you start. Data loss can happen when your devices sync again. To back up, export your data to a DASH file. DASH files are encrypted, so only someone with the password you create can open the file.
Troubleshooting steps
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If you haven't already, make sure you're logged in with the same Dashlane account on all your devices.
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An old version of Dashlane can cause sync problems. Older versions can keep your data on your device rather than upload the data to our servers. Then your other devices can’t sync the data. Update Dashlane to the latest version.
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To fix most sync problems, log out and log back in on each device where your data looks out of date.
Log out of Dashlane
Log in to DashlaneWarning: If you have a passwordless account, be sure you’re logged in on another device or have your account recovery key before you log out. Without another logged-in device or your recovery key, you can lose access to your data. You can also close and reopen your browser rather than log out.
What happens if I'm logged out of my passwordless account on all devices?
Note: In the Dashlane web version, you can select Sync now to sync your data immediately. The macOS app, iPhone app, and Android app don't have this option. But you can close and reopen the apps to sync immediately on these devices.
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If the problem persists after you log out and back in, find the device with the sync issue. Remove the device from your list of devices in Dashlane. Then log in on the device again.
Find out which device is having the sync problem
Remove synced devices
Log in to Dashlane - On a work network, restrictions such as firewalls or proxies can cause sync problems. Ask the admin who manages your work network to add Dashlane to the network’s allowlist.