In our ongoing commitment to ensure the safety of our customers' data, we're removing any Dashlane personal account that no one has accessed for more than 3 years and hasn't been associated with a professional plan for more than 2 years.
If you received an email notifying you that your account will be deleted in 30 days due to inactivity, you can take steps to keep your account. You'll receive two additional email reminders before your account is deleted. If you do nothing, your account will be deleted 30 days after you received the first email.
I want to keep my Dashlane account
If you want to keep your Dashlane account, you need to log in before the 30 days have passed. You can log in to your Dashlane web or mobile app with this link:
https://app.dashlane.com/#/login
If you log in within 30 days of receiving the first email, your account won't be deleted. You can continue to use your existing Dashlane account.
What happens if I don't log in before the 30 days have passed?
If you don’t log in before the 30 days have passed, your account will be deleted. When your account is deleted, all the data in your Dashlane account will be deleted permanently, including your logins, Secure Notes, IDs, and personal information. You won’t be able to log in to Dashlane with this account on any device where you’ve installed Dashlane.
If you try to log in after the 30 days have passed, you’ll receive the error message: "This account is no longer available."
Can I create a new account?
You can create a new account with a new login email address anytime. You won't be able to use the deleted account's email address for 90 days after the account has been deleted. After 90 days, you can create a new account with the same email address you used for the deleted account.
Check out the getting started articles
I received an error message when I tried to create a new account
If you try to create a new account with the same email address before 90 days have passed after your account was deleted, you'll receive the error message: “This account is no longer available.” You need to use a different email address or wait 90 days.
I regularly use my Dashlane account. Why am I receiving these emails?
You likely received these emails because you have a different Dashlane account that is inactive, where the contact email address is the same as the account you use regularly. If you want, you can either delete the inactive account yourself or let Dashlane delete the account.
Delete your Dashlane account and data
More about your login and contact email addresses
Your login email address is the address you use to create your Dashlane account and the address you use to log in to your Dashlane account.
If you log in to your Dashlane account with a Master Password and aren’t part of a professional plan, you can change your login email address in the web app. Admins of professional plans in which plan members log in with a Master Password can change the login email for any plan member.
Change the email address I use to log in to Dashlane
Change the login email address for your professional plan members
Note: The ability to change your login email on passwordless and SSO accounts will be available in the future.
You also have a contact email address. Dashlane automatically uses your login email address as your contact email address, but you can provide a different contact email address.