Step 1: Download an authenticator app for your mobile device

Authenticator apps include Google Authenticator, Microsoft Authenticator, Duo Mobile, and others.

Step 2: Turn on 2FA from your security settings in the Dashlane web app

1. Log in to the Dashlane Smart Extension. You need to be logged in to the extension to manage 2FA in the web app. Then select Open the web app.

   

2. In the My account menu in the web app, select Settings, then Security settings, and then turn on 2-factor authentication. If asked, enter your Master Password and select Next.

   Note: You won't be able to turn on 2FA in the Dashlane macOS app or the Dashlane mobile app for iPhone, iPad, or Android.
3. Choose whether to use 2FA every time you log in to Dashlane or only when you log in from a new device. If you choose to use 2FA at every login, you'll need an internet connection whenever you access your account. Select Continue.

   

4. Enter your mobile device's phone number. If you get locked out of your account, we can text recovery codes to this number. Select Continue.

   Use recovery codes

   Note: Because of the country's policies, we can't send recovery codes by text to Singapore mobile numbers. If you have a Singapore phone number, you can set up 2FA using that number. But make sure to save your recovery codes in a safe place, as we can't send you more codes by text.

   

5. In the next pop-up in the web app, you'll see a QR code and a setup code.

   Note: You'll scan the QR code with the camera in your authenticator app. You only need to use the setup code if you can't use a camera to scan the QR code. The setup code is a long series of letters and numbers that you can enter in your authenticator app. 

   

Step 3: Use the QR code or setup code to turn on 2FA in your authenticator app

1. Open the authenticator app on your mobile device. Select the option to add a 2FA token. Depending on your authenticator app, this option might be labeled Add a code, Add a token, or Add an account.
2. Depending on your authenticator app, you'll have the option to scan a QR code or to enter a setup code or setup key:

   QR codes

   1. Select Scan a QR code.
   2. A camera opens on your mobile device. Scan the QR code from the Dashlane web app using the camera.

   Setup codes or keys

   1. Select Use a setup code or Enter a setup key, depending on your app.
   2. Enter the setup code from the Dashlane web app in the space provided in the authenticator app.

   After scanning the QR code or entering the setup code, a 6-digit token appears in the authenticator app on your mobile device. You'll need to enter this token in the Dashlane web app to complete the process.

Step 4: Enter the 2FA token from your authenticator app in the Dashlane web app and download recovery codes

1. In the web app, select Continue if you still see the QR code.
2. Enter the 2FA token from your authenticator app. Select Confirm.

   

3. In the next pop-up in the web app, you'll see a list of recovery codes. Download the recovery codes and save them in a safe location. You can use recovery codes to get back into your account if you lose access to the authenticator app on your mobile device.

   More about recovery codes

   

4. Select Done.

After you've turned on 2FA, you see a 2FA token for Dashlane whenever you open your authenticator app. Depending on the settings you chose when setting up the app, we'll ask for this token every time you log in to Dashlane or only when you log in from a new device.

Tokens generally expire every 30 seconds. When the token expires, you have a new token, and the old token is no longer valid.

1. Open the extension and enter your login email address. Dashlane asks for a 6-digit token from your authenticator app.
2. Open the authenticator app on your mobile device to find the token.
3. Enter the token from your authenticator app in the extension. You can also select Use a recovery code and enter a recovery code instead.
4. Select Confirm.
5. Enter your Master Password and select Log in. Then select Open the web app.

Important: If you're using an authenticator app and the Dashlane app on different devices, set both devices to the same time. 2FA tokens generally expire every 30 seconds, and time differences between your devices can cause problems.

If you lose access to the phone you use to log in with 2FA, you can use recovery codes as an emergency solution to log in and turn off 2FA. You can only use recovery codes in the web app.

More about recovery codes

1. Log in to the Dashlane Smart Extension and web app
2. Select the My account menu in the web app. Then select Settings.
3. Select Security settings.
4. Turn off 2-factor authentication.

   

5. In the pop-up, select Yes, turn off.

   

6. In the next pop-up in the web app, we'll ask for a 2FA token. Find the token in the authenticator app on your mobile device and enter the token in the web app. You can also select Use a recovery code and enter a recovery code. Then select Confirm. 2FA is now off for your Dashlane account.

   Important: You must complete the first four steps before proceeding to the final step. Otherwise, you risk being locked out of your account.

   

7. Go back to your authenticator app and delete the token for your Dashlane account.

If you lose access to the phone you use to log in using 2FA, you can use recovery codes as an emergency solution to log in and turn off 2FA. You can only use recovery codes in the web app.

More about recovery codes

When 2FA is turned on for your Dashlane account, you can view your 2FA options in the web app. From the My account menu, select Settings, then Security settings, and then View options.

If you want to change 2FA options—like the phone number where we send your recovery codes or whether 2FA is turned on for when you log in to new devices only or for every time you log in to Dashlane—you need to turn 2FA off and back on again. When you turn 2FA back on, choose the options you want.

1. In the Android app, enter your login email address. Select Continue. Dashlane asks for a 6-digit token from your authenticator app.
2. Open your authenticator app to find the token.
3. Enter the token from your authenticator app in the Dashlane app. Select Next.
4. If asked, enter your Master Password and select Log in.

Important: If you're using an authenticator app and the Dashlane app on different devices, set both devices to the same time. 2FA tokens generally expire every 30 seconds, and time differences between your devices can cause problems.

If you lose access to the phone you use to log in using 2FA, you can use recovery codes as an emergency solution to log in and turn off 2FA. You can only use recovery codes in the web app.

Use recovery codes

1. Log in to the Dashlane Android app
2. Select the three parallel lines to open the side menu.
3. Select Settings.
4. Select Security.
5. Turn off 2-factor authentication (2FA).
6. Select Yes, turn off.
7. Enter the 2FA token from your authenticator app and select Next.
8. Go back to your authenticator app and delete the token for your Dashlane account.

This setting is available only in the Android app.

When you turn on 2FA with your Android device and choose to use 2FA every time you log in, you'll see a new option in your security settings—Disable 2FA. When Disable 2FA is turned on, we won't always ask for a 2FA token when you sign in to Dashlane on your Android device. If you want us to ask you for a 2FA token every time you use Dashlane on this device, turn off Disable 2FA.

1. In the Dashlane iPhone or iPad app, enter your Dashlane email address and Master Password if asked and select Log in.
2. Go to your authenticator app by pressing the iPhone or iPad main button twice or swiping up from the middle of the screen to change apps. Select the 6-digit token to copy it to your clipboard.
3. Go to the Dashlane app, paste the 6-digit token, and select Log in.

Important: If you're using an authenticator app and the Dashlane app on different devices, set both devices to the same time. 2FA tokens generally expire every 30 seconds, and time differences between your devices can cause problems.

If you lose access to the phone you use to log in using 2FA, you can use recovery codes as an emergency solution to log in and turn off 2FA. You can only use recovery codes in the web app.

Use recovery codes

1. Log in to the Dashlane iPhone or iPad app
2. Select Settings.
3. Select Security.
4. Turn off 2-factor authentication (2FA).
5. Select Yes, turn off.
6. Enter the 2FA token from your authenticator app and select Next.
7. Go back to your authenticator app and delete the token for your Dashlane account.