You can securely unlock Dashlane on your Android device with your fingerprint, which is called biometric authentication, or with a PIN code. You can turn on only one of these settings. If possible, we recommend you use your fingerprint because it's more secure than a PIN code.
Dashlane still asks you to enter your Master Password after restarting your device and from time to time for security reasons.
Note: If you're a Dashlane Business plan member who logs in using single sign-on (SSO), you can use Touch ID, Face ID, or your PIN to log in instead of using the SSO sign-in process. SSO means you use one login application to access Dashlane and other work accounts. If you don't know whether you have SSO, ask your manager or plan admin.
Turn on Biometric unlock for the Dashlane Android app
Note: You can only use your fingerprint, not your face, for Biometric unlock with Dashlane.
- Go to your phone's Settings and make sure you've turned on biometrics. The location depends on what phone you have, but the setting is likely in a section named "Security" or "Biometrics." Make sure that you've stored a fingerprint.
Set up fingerprint unlock with Samsung - Log in to the Dashlane Android app.
- Select Settings and then Security.
- Turn on Biometric unlock.
- Scan your fingerprint.
- We'll ask you if you want to turn on Biometric recovery. Select Turn on biometric recovery to be able to use your fingerprint to log in if you ever forget your Master Password.
If you previously had PIN lock turned on, Dashlane turns this setting off. You can't use Biometric unlock and PIN lock at the same time.
If you have any problems turning on Biometric unlock, try these steps:
- In the Dashlane app settings, turn off Biometric unlock.
- In your Android settings, turn off biometrics and turn it on again.
- In the Dashlane app settings, make sure PIN lock is off and turn on Biometric unlock again.
Turn on PIN lock for the Dashlane Android app
- Log in to the Dashlane Android app.
- Select Settings and then Security.
- Turn on PIN lock.
- Create a 4-digit PIN code. You can use any combination of numbers, but be sure you can remember it.
- Confirm your PIN code.
To change your PIN code, turn PIN lock off and then back on again.
Use your PIN or fingerprint to access the Android app
After you set up a fingerprint or PIN code for the Dashlane Android app, you can unlock the app without using your Master Password. We'll still ask you to enter your Master Password after restarting your device and from time to time for security reasons.
If we don't recognize your fingerprint or you enter an incorrect PIN, try again. If you can't unlock the app after three tries, we'll ask you to enter your Master Password to unlock the app.
Lock the Android app when you're not using it
You can lock your app anytime by selecting the three parallel lines to open the menu and then selecting Lock app at the bottom of the menu.
You can also set your app to lock automatically after you've been inactive. With this setting, you can make sure no one can access your data even if you lose your phone.
- Log in to the Dashlane Android app.
- Select Settings and then Security.
- Select Auto-lock time.
- Select the amount of time after you've been inactive that the app locks. The timeout is set to 15 minutes automatically. But you can choose any amount of time between 5 seconds and 15 minutes. Select Never to turn Auto-lock off.
Turn on Auto-lock - Lock on exit to lock your app automatically whenever you leave it—when you go to the home screen, switch between apps, or close the screen.
- Log in to the Dashlane Android app.
- Select Settings and then Security.
- Select Lock on exit.
Having trouble with Biometric unlock or PIN lock?
Make sure you have the latest version of the Dashlane Android app
Common questions
Do unlock methods replace my Master Password?
No, the unlock methods in this article don't completely replace your Master Password. For security reasons, you'll need to enter your Master Password every 14 days or whenever you log in after logging out of your account manually.
You also need your Master Password to view or autofill logins or Secure Notes if you've turned on the setting Require Master Password for that item.
More about requiring your Master Password
You might need to enter your Master Password when you change some settings—like adding a new fingerprint, turning on PIN lock, and changing your Master Password.
If you're a member of a Dashlane Business plan who logs in using single sign-on (SSO), you can use your biometrics or a code instead of the SSO sign-in process to log in on your mobile device.
Do unlock methods replace 2-factor authentication (2FA)?
No, you can use the unlock methods in this article instead of your 2FA token and Master Password in some situations. But if you've turned on 2FA, you may still need to enter a 2FA token to open the app when you log out and log back in again.
What devices can I use to unlock my app with my fingerprint or PIN code?
To turn on biometrics on Android, you need a device that can read fingerprints. However, Biometric unlock in Dashlane doesn't work with fingerprint recognition in certain older Samsung devices. Make sure you have the most recent version of Dashlane.
Why was I asked to enter my Master Password after turning on an unlock method?
If you manually log out of your Dashlane account with an unlock method turned on, Dashlane automatically turns off this setting. You must enter your Master Password the next time you log in and then turn on the setting again.
Turn on Biometric unlock again
With this setting, you're only locking and unlocking your app using biometrics or a PIN code, not logging in and logging out each time. When you log out manually, your account is no longer locked, so you must enter your Master Password to log in and then turn on the setting again.