Premium Family FAQ

If you encounter a problem when setting up or using your Premium Family plan, the answers below may help. If the question you have is not answered below or if you are trying to leave an existing family plan, please contact User Support.

REQUIREMENTS AND AVAILABILITY

I have Dashlane Free or have been granted free Premium from a referral. What happens when I buy or join a family plan?

Buying Premium Family automatically elevates your account to Premium, and allows you to invite up to five friends or family members to also benefit from Dashlane Premium.

Joining a family plan elevates your account to Premium. As part of the plan, you can enjoy all of Dashlane's Premium features.

I have a Premium or Premium Plus account. What happens when I purchase or join a family plan?

If you accept an invitation to join an existing family plan, your current subscription will be paused, and when the family plan ends or is canceled, your prior Premium or Premium Plus subscription will resume.

If you buy a family plan, you will receive a discount based on the time left in your existing paid subscription. Note, however, that there are exceptions for users buying their family plan through the iOS App Store:

• If you bought your existing subscription somewhere else than on the App Store, but purchase your family plan on the App Store, you will not receive a discount.
• If you bought your existing subscription on the App Store, but purchase your family plan on our website, you will receive the discount.
• If you bought both your existing subscription and your family plan through the App Store, instead of a discount you will receive an equivalent reimbursement directly from Apple.

Note that the family plan is currently not available on the Mac App Store or Google Play store.

I'm a business user. What happens when I purchase or join a family plan?

Your family plan will run along with your currently active business subscription. You will then have two subscriptions running simultaneously, one for the business space and the other for the personal space of your account. If your family subscription ends, your personal account will revert to its previous subscription status—Free, (individual) Premium or Premium Plus.

What is the minimum amount I can pay for a family plan?

The minimum price applicable to a family plan, after the prorated discount, is one third of the initial price.

Are there any special requirements to be part of a family plan?

No, there are no special requirements to get Premium Family. If you can get Dashlane, you can purchase or join a family plan.

Note however that you cannot purchase or join a new family plan if you are already part of an existing one.

How many people can be part of a family plan?

Premium Family provides Premium to up to six users, including the account serving as the family's admin. A family plan is a good deal even at just two members, so couples or small families shouldn't hesitate to sign up!

Does my data get mixed in with the data from other members?

Absolutely not. Your data is not mixed or merged with other members' data, or shared in any way. Like any other Dashlane Premium account, your data remains yours and yours only.

Remember that should you wish, Dashlane has features to allow you to securely share passwords, or ask someone to be an emergency contact. You're in control!

MANAGEMENT

Can I re-invite a person that was previously removed from my plan?

Yes. All you need to do is to send that person the new invitation URL. You can find the invitation URL on your Family Dashboard.

How many administrators can there be in a family plan?

A Premium Family account can have only one administrator.

Can I promote someone else to be my plan's admin?

Currently, the person who purchases the family plan is made an admin of that plan. For now, there is no possibility to change the current admin without canceling the plan entirely.

Can I use my current Master Password to access my Family Dashboard?

Yes. As the admin, the Family Dashboard is linked to your current account. To access your Family Dashboard, simply login to your Dashlane account on the web app by clicking here.

How much storage do I have in my family plan?

Each user added to a family plan has the same storage as does a regular Premium user: 5 GB of storage available for storing items in the cloud, and unlimited password and data storage.

Are there parental controls for other family members?

No, for now, this option is not available.

PRIVACY

Is the VPN feature included in a family plan?

Yes. Each family member has full, individual access to all Premium features, including the VPN. For more information on how to set up and use our VPN, go here.

Are the contents of my vault still private if I'm part of a family plan?

Yes, all the accounts in a family plan are independent. Even though a user is part of your family, you will not have access to the contents of their account.

Will I keep my data if I am removed from a family plan?

Yes, your data is always linked to your account and visible only to you. When you leave a family plan, this doesn't change.

If I have an Emergency contact for my account, will the emergency contact also have access to other family members' data?

No. Your Emergency contact is always linked only to your specific account. And all the accounts in a family plan are independent.