Find answers to problems customers sometimes have using Autofill in Dashlane.
How does Autofill work?
How does Autofill work on the web?
If you want to use Dashlane on Safari, we recommend that you install the Dashlane Safari extension. You'll have access to more of Dashlane's features and tools without needing to open the separate Dashlane macOS app. The Safari extension has our feature-rich extension pop-up and in-browser vault view, as well as the best Autofill capabilities that Dashlane has to offer.
Get started with the Dashlane Safari extension
When you visit a website, look for the Dashlane D in the login fields. A dark green D icon means we have the information already. A gray D icon means we don't. While you can manually enter your info, you can also select the gray D icon and choose to autofill with something else that's already in your vault.
How does Autofill work on Android?
With Dashlane on Android devices, Dashlane can autofill login details only, which include your username and password. Autofill works on Android 8 and later.
When Autofill is working, you'll see the Dashlane D when you try to log in to an app or website or fill out a form. Depending on your settings, the Dashlane D will be below the field you want to autofill or above your keyboard.
When you select a field, Dashlane suggests information to autofill.
You can also select the Dashlane D or View all logins to search Dashlane for other information. Or you can select Add new login to add a login to Dashlane.
How does Autofill work on iOS?
With Dashlane on iOS (Apple) devices, Dashlane can autofill login details only, which include your username and password. Apple doesn’t let us autofill other information like addresses or credit card info.
When Autofill is working and you try to log in to a site or app on your iOS (Apple) device, Dashlane suggests a login to use.
You'll see a suggestion with a key icon if you have a login saved for the website or app. Select the suggested login, and Dashlane autofills the username and password. You can also select the key icon to choose a different login.
If we're confident that we know which login to use for this website or app, you'll see a suggestion in place of your keyboard. You can still use the keyboard by selecting the keyboard icon on the lower left. You can choose a different login by selecting the key icon on the lower right.
If you don't have a login for a website or app or the login you tried didn't work, select Passwords to search for other logins or add a login to Dashlane. For some browsers and apps, you might always see this option.
Fix problems with Dashlane Autofill
If you want to use Dashlane on Safari, we recommend that you install the Dashlane Safari extension. You'll have access to more of Dashlane's features and tools without needing to open the separate Dashlane macOS app. The Safari extension has our feature-rich extension pop-up and in-browser vault view, as well as the best Autofill capabilities that Dashlane has to offer.
Get started with the Dashlane Safari extension
With Dashlane on Android and iOS (Apple) phones and tablets, Dashlane can autofill login details only, which include your username and password. Autofill works on Android 8 and later.
Download the Dashlane extension and log in
To use Autofill on your computer, you need the latest version of the Dashlane extension for the browser you're using. An extension—also called a plug-in—is a small program you download to add features to your browser.
Check for the latest version of the extension
You also need to log in to Dashlane. The Dashlane D is dark green (or dark gray in Safari) if you're logged in and orange (or light gray in Safari) if you're not logged in. If you're not logged in, select the Dashlane D, enter your Master Password, and select Log in.
For most browsers, the extension icon is to the right of your address bar. In Safari, the extension icon is to the left of your address bar. If you haven't pinned the extension, you might not see the extension in your toolbar. In that case, check your browser extensions menu.
Can't find the extension?
Visit our article on solving problems with the Dashlane extension
We strongly recommend that you turn off autofill for other password managers and browsers.
Reset your browser
If you've logged in to the Dashlane extension, but Autofill still isn't working, sometimes these steps will fix the problem:
- Refresh the page
- Close and reopen the browser
- Clear the cookies and cache for the browser
Check Dashlane for the info you're trying to autofill
Check your Dashlane account for the item you want to autofill, and then check the item itself to make sure all the correct info is included.
For a login to work with Autofill, you need to enter at least the Website, Username or Email address, and Password. But we recommend entering as much information as possible. Also, make sure that you've saved the info in the correct item fields.
For complex forms and logins, you may need to add information to several sections of your Dashlane account. For example, some logins require both an ID number and a password. In this case, you need to make sure you’ve entered the correct information in both the IDs and Logins sections of Dashlane.
Check the web address saved in Dashlane
Make sure that the address of the webpage you’re trying to autofill matches the address you've saved in Dashlane for that login.
The address might be a "subdomain" or secondary webpage. For example, you might see shop.spotify.com rather than www.spotify.com. For Autofill to work correctly, you may need to add the subdomain to the login in Dashlane.
Ask Dashlane to autofill something else
Sometimes Dashlane autofills the wrong information. But we make this problem easy to fix.
- Select the field with incorrect information.
- Select the 3-dot menu and then select Autofill something else from the list.
- Choose the item you want to autofill from the list.
- You can also select the magnifying glass icon to search Dashlane for another item in your vault.
Use the right-click menu to choose an item to autofill
You can right-click on a field and select Dashlane. A menu appears with possible items to autofill.
Other steps
For complex forms and logins, you may need to add information to several sections of your Dashlane account. For example, some logins require both an ID number and a password. In this case, you need to make sure you’ve entered the correct information in both the IDs and Logins sections of Dashlane.
Some forms may have multiple lines for your address, or you may have more than one name to choose from for payment info. You can view the details for each form field on a website and make the proper selection.
Make sure Autofill is turned on for the website or form field you're using
We turn on Autofill automatically when you install the extension. But you can turn off Autofill for any of the websites or form fields you use. If Autofill isn't working, check your Autofill settings for the website you want to use.
Make sure Autofill is turned on for the website where you're having a problem
- Go to the website you want to use with Autofill.
- Select the Dashlane D in your browser toolbar.
- In the extension pop-up, select Autofill in the top menu to open the website's Autofill settings.
- In the next pop-up, we tell you if Autofill is paused for the website you're using. You can select Resume to start using Autofill again for that website.
If Autofill is turned on for the website, you see a note informing you that we turn on Autofill automatically. You have the option to pause Autofill for this website.
Autofill may be turned off by your admin for certain websites and IP addresses
If you're part of a Dashlane Starter, Team, or Business plan, your plan admin controls Dashlane's Autofill and auto-login features. If you notice that Autofill isn't working on a website, your admin might have paused Autofill for that website or IP address.
To check, open your Dashlane extension and select Autofill in the top menu to open the website's Autofill settings. If the Resume option is gray, your admin turned off Autofill, and Autofill won't work for the website or IP address. If you believe that Autofill was turned off by mistake, contact your plan admin.
Make sure Autofill is turned on for the form field where you're having a problem
From the extension, you can turn off Dashlane Autofill for all logins, all forms, or specific types of vault items like names, emails, addresses, and payments. You can also turn off the "copy and paste" pop-ups. Turning off Autofill affects all the websites you visit. Check if you turned off Autofill for the field you're having problems with. You can turn on Autofill again anytime.
For example, you've saved your address in your vault and turned off Autofill for addresses only. On all websites, the D icon won't appear in address fields. Dashlane won't autofill your address or suggest saving the information you enter. If you have information saved in Dashlane for other form fields, those fields still display a D icon.
Turn on Autofill for specific vault items and the pop-ups
Make sure the website you're using is set up for Autofill
With some websites, Dashlane Autofill doesn't work or only works in certain situations.
Virtual and onscreen keyboards
You can't autofill when you use a virtual keyboard, also referred to as an onscreen keyboard. These keyboards don't work well with Dashlane. We can sometimes autofill your username, but you usually need to enter the password manually.
Captcha codes
Dashlane can't autofill captcha codes because these are temporary codes generated by the website. You need to enter the code manually.
Flash and Silverlight
Adobe Flash and Microsoft Silverlight are programs for creating interactive visual effects on websites. Autofill doesn't work on websites that use these programs.
Basic Auth
Basic Auth, also known as basic access authentication, is a type of login used for extra security. Basic Auth is sometimes used by companies for their internal sites as well as by certain banks and financial institutions.
Dashlane Autofill works with Basic Auth, but only in Chrome and Firefox for secured websites—web addresses beginning with "https" and not "http". In this situation, Autofill works best when you only have one login saved per website.
Turn off autofill for other password managers and browsers
We strongly recommend that you turn off autofill for other password managers and browsers. If another program is trying to autofill information, you might have problems using Dashlane Autofill.
Turn off one of these password managers:
1Password | Bitwarden | LastPass | KeePass | Keeper | Roboform
Turn off the password manager in one of these browsers:
Google Chrome | Mozilla Firefox | Microsoft Edge | Safari | iCloud Keychain
Download the latest version of Dashlane for Android and log in
To use Autofill on your Android device, you need the latest version of the Dashlane app.
Download the Dashlane Android app
You also need to log in to Dashlane.
Turn on Dashlane Autofill for your device
Make sure you select Dashlane to autofill your passwords and other info in the settings of your Android device. The location of the autofill setting differs depending on your device. Go to Settings, and search for "Autofill" in the Settings search bar.
We strongly recommend that you turn off autofill for other password managers and browsers.
Reset the app or browser you're using
If you've turned on Autofill and logged in to Dashlane, but Autofill still isn't working, sometimes these steps will fix the problem:
- Refresh the page if you're using a browser
- Close and reopen the app or browser
- Clear the cookies and cache for the app or browser
Check Dashlane for the info you're trying to autofill
Check your Dashlane account for the item you want to autofill, and then check the item itself to make sure all the correct info is included.
For logins, you need to enter at least the Website, Username or Email address, and Password. But we recommend entering as much information as possible. Also, make sure that you've saved the info in the correct item fields.
For complex forms and logins, you may need to add information to several sections of your Dashlane account. For example, some logins require both an ID number and a password. In this case, you need to make sure you’ve entered the correct information in both the IDs and Logins sections of Dashlane.
Check the web address saved in Dashlane
If you're using Autofill on a website, make sure the address of the webpage matches the address you've saved in Dashlane for that login.
The address might be a "subdomain" or secondary webpage. For example, you might see shop.spotify.com rather than www.spotify.com. For Autofill to work correctly, you may need to add the subdomain to the login in Dashlane.
Ask Dashlane to autofill something else
Sometimes Dashlane autofills the wrong information. But we make this problem easy to fix.
- Select the field with incorrect information.
- Select View all logins. You can also select Add new login if you know you don't have the item in Dashlane yet. Depending on your settings, these options will be below the field you want to autofill or above your keyboard.
- Search Dashlane for the information you want to autofill. Or add the details of the new login.
If these steps don't solve the problem, go to the Dashlane app and find the item you want to autofill. Make sure that you've saved the item info in the correct places.
For complex forms and logins, you may need to add information to several sections of your Dashlane account. For example, some logins require both an ID number and a password. In this case, you need to make sure you’ve entered the correct information in both the IDs and Logins sections of Dashlane.
Some forms may have multiple lines for your address, or you may have more than one name to choose from for payment info. You can view the details for each form field and make the proper selection.
View details of each item
Make sure the website or app you're using is set up for Autofill
With some websites and apps, Dashlane Autofill doesn't work or only works in certain situations.
Virtual and onscreen keyboards
You can't autofill when you use a virtual keyboard, also referred to as an onscreen keyboard. These keyboards don't work well with Dashlane. We can sometimes autofill your username, but you usually need to enter the password manually.
Captcha codes
Dashlane can't autofill captcha codes because these are temporary codes generated by the website. You need to enter the code manually.
Flash and Silverlight
Adobe Flash and Microsoft Silverlight are programs for creating interactive visual effects on websites. Autofill doesn't work on websites that use these programs.
Basic Auth
Basic Auth, also known as basic access authentication, is a type of login used for extra security. Basic Auth is sometimes used by companies for their internal sites as well as by certain banks and financial institutions.
Dashlane Autofill works with Basic Auth, but only in Chrome and Firefox for secured websites—web addresses beginning with "https" and not "http". In this situation, Autofill works best when you only have one login saved per website.
Turn off autofill for other password managers and browsers
We strongly recommend that you turn off autofill for other password managers and browsers. If another program is trying to autofill information, you might have problems using Dashlane Autofill.
Turn off one of these password managers:
1Password | Bitwarden | LastPass | KeePass | Keeper | Roboform
Turn off the password manager in one of these browsers:
Google Chrome | Mozilla Firefox | Microsoft Edge | Safari | iCloud Keychain
Download the latest version of Dashlane for iOS and log in
To use Autofill on your iOS (Apple) device, you need the latest version of the Dashlane app.
Download the Dashlane iOS (Apple) app
You also need to log in to Dashlane.
Turn on Dashlane Autofill for your device
Make sure you select Dashlane to autofill your passwords and other info in the settings of your iOS (Apple) device. Go into your device's Settings, select Passwords, then select AutoFill Passwords.
We strongly recommend that you turn off autofill for other password managers and browsers, including iCloud Keychain.
Reset the app or browser you're using
If you've turned on Autofill and logged in to Dashlane, but Autofill still isn't working, sometimes these steps will fix the problem:
- Refresh the page if you're using a browser
- Close and reopen the app or browser
- Clear the cookies and cache for the app or browser
Check Dashlane for the info you're trying to autofill
Check your Dashlane account for the item you want to autofill, and then check the item itself to make sure all the correct info is included.
For logins, you need to enter at least the Website, Username or Email address, and Password. But we recommend entering as much information as possible. Also, make sure that you've saved the info in the correct item fields.
For complex forms and logins, you may need to add information to several sections of your Dashlane account. For example, some logins require both an ID number and a password. In this case, you need to make sure you’ve entered the correct information in both the IDs and Logins sections of Dashlane.
Check the web address saved in Dashlane
If you're using Autofill on a website, make sure the address of the webpage matches the address you've saved in Dashlane for that login.
The address might be a "subdomain" or secondary webpage. For example, you might see shop.spotify.com rather than www.spotify.com. For Autofill to work correctly, you may need to add the subdomain to the login in Dashlane.
Ask Dashlane to autofill something else
Sometimes Dashlane autofills the wrong information. But we make this problem easy to fix.
- Select the field with incorrect information.
- Select the small key icon to open a menu that allows you to select other logins.
- Search Dashlane for the information you want to autofill. You can also add a new login.
If these steps don't solve the problem, go to the Dashlane app and find the item you want to autofill. Make sure that you've saved the item info in the correct places.
For complex forms and logins, you may need to add information to several sections of your Dashlane account. For example, some logins require both an ID number and a password. In this case, you need to make sure you’ve entered the correct information in both the IDs and Logins sections of Dashlane.
Make sure the website or app you're using is set up for Autofill
With some websites and apps, Dashlane Autofill doesn't work or only works in certain situations.
Virtual and onscreen keyboards
You can't autofill when you use a virtual keyboard, also referred to as an onscreen keyboard. These keyboards don't work well with Dashlane. We can sometimes autofill your username, but you usually need to enter the password manually.
External keyboards
If you use an external keyboard with an iOS device, you may not be able to autofill on your device.
Captcha codes
Dashlane can't autofill captcha codes because these are temporary codes generated by the website. You need to enter the code manually.
Flash and Silverlight
Adobe Flash and Microsoft Silverlight are programs for creating interactive visual effects on websites. Autofill doesn't work on websites that use these programs.
Basic Auth
Basic Auth, also known as basic access authentication, is a type of login used for extra security. Basic Auth is sometimes used by companies for their internal sites as well as by certain banks and financial institutions.
Dashlane Autofill works with Basic Auth, but only in Chrome and Firefox for secured websites—web addresses beginning with "https" and not "http". In this situation, Autofill works best when you only have one login saved per website.
Turn off autofill for other password managers and browsers
We strongly recommend that you turn off autofill for other password managers and browsers. If another program is trying to autofill information, you might have problems using Dashlane Autofill.
Turn off one of these password managers:
1Password | Bitwarden | LastPass | KeePass | Keeper | Roboform
Turn off the password manager in one of these browsers:
Google Chrome | Mozilla Firefox | Microsoft Edge | Safari | iCloud Keychain
I'm still having problems with Autofill
If none of these steps fixes your problem, contact our Customer Support team. If possible, include these things in your message:
- A description of the problem and what you think should be happening
- A list of things you've tried to solve the problem
- A screenshot or a quick video of the issue