Dashlane Autofill isn't working Expand Sections

To use Autofill on your computer, you need the latest version of the Dashlane extension for the browser you're using. An extension—also called a plug-in—is a small program you download to add features to your browser.

Check for the latest version of the extension

You also need to log in to Dashlane. The Dashlane D is dark green (or dark gray in Safari) if you're logged in and orange (or light gray in Safari) if you're not logged in. If you're not logged in, select the Dashlane D, enter your Master Password, and select Log in.

For most browsers, the extension icon is to the right of your address bar. In Safari, the extension icon is to the left of your address bar. If you haven't pinned the extension, you might not see the extension in your toolbar. In that case, check your browser extensions menu.

Can't find the extension?

Visit our article on solving problems with the Dashlane extension

We strongly recommend that you turn off autofill for other password managers and browsers.

Turn off autofill for other password managers and browsers

If you've logged in to the Dashlane extension, but Autofill still isn't working, sometimes these steps will fix the problem:

• Refresh the page
• Close and reopen the browser
• Clear the cookies and cache for the browser

If you use Safari as your browser: Dashlane now uses macOS native autofill for the web app in Safari. For a better autofill experience, you must set up the alternative autofill solution. This solution lets Dashlane autofill your usernames and passwords but not other fields like your address, phone number, or payment information. To autofill all types of data, you must use Dashlane in another supported browser.
Learn more about the alternative autofill solution

Check your Dashlane account for the item you want to autofill, and then check the item itself to make sure all the correct info is included.

For a login to work with Autofill, you need to enter at least the Website, Username or Email address, and Password. But we recommend entering as much information as possible. Also, make sure that you've saved the info in the correct item fields.

For complex forms and logins, you may need to add information to several sections of your Dashlane account. For example, some logins require both an ID number and a password. In this case, you need to make sure you’ve entered the correct information in both the IDs and Logins sections of Dashlane.

Check the web address saved in Dashlane

Make sure that the address of the webpage you’re trying to autofill matches the address you've saved in Dashlane for that login.

The address might be a "subdomain" or secondary webpage. For example, you might see shop.spotify.com rather than www.spotify.com. For Autofill to work correctly, you may need to add the subdomain to the login in Dashlane.

How to manage subdomains in Dashlane

Sometimes Dashlane autofills the wrong information. But we make this problem easy to fix.

1. Select the field with incorrect information.
2. Select the 3-dot menu and Autofill something else.
3. Choose from the information you want to autofill from the list that appears. Or select the magnifying glass icon to search Dashlane for another item in your vault.

Note: If you use Safari as your browser, the 3-dot menu won't appear.

You can also right-click on the field and select Dashlane. A menu appears with possible items to autofill.

Note: If you use Safari as your browser, the right-click menu won't appear.

If these steps don't solve the problem, go to the Dashlane app and find the item you want to autofill. Make sure that you've saved the item info in the correct places.

For complex forms and logins, you may need to add information to several sections of your Dashlane account. For example, some logins require both an ID number and a password. In this case, you need to make sure you’ve entered the correct information in both the IDs and Logins sections of Dashlane.

We turn on Autofill automatically when you install the extension. But you can turn off Autofill for any of the sites you use. If Autofill isn't working, check your Autofill settings for the site you want to use.

Note: If you use Safari as your browser, you can't turn Autofill on or off.

1. Go to the website you want to use with Autofill.
2. Select the Dashlane D in your browser toolbar.

   

3. In the extension pop-up, select Autofill in the top menu to open the website's Autofill settings.
4. In the next pop-up, we tell you if Autofill is paused for the site you're using. You can select Resume to start using Autofill again for that site.

   If Autofill is turned on for the website, you see a note informing you that we turn on Autofill automatically. You have the option to pause Autofill for this website.

   

With some websites, Dashlane Autofill doesn't work or only works in certain situations.

Virtual and onscreen keyboards

You can't autofill when you use a virtual keyboard, also referred to as an onscreen keyboard. These keyboards don't work well with Dashlane. We can sometimes autofill your username, but you usually need to enter the password manually.

Captcha codes

Dashlane can't autofill captcha codes because these are temporary codes generated by the website. You need to enter the code manually.

Flash and Silverlight

Adobe Flash and Microsoft Silverlight are programs for creating interactive visual effects on websites. Autofill doesn't work on websites that use these programs.

Basic Auth

Basic Auth, also known as basic access authentication, is a type of login used for extra security. Basic Auth is sometimes used by companies for their internal sites as well as by certain banks and financial institutions.

Dashlane Autofill works with Basic Auth, but only in Chrome and Firefox for secured websites—web addresses beginning with "https" and not "http". In this situation, Autofill works best when you only have one login saved per website.

More about Basic Auth

We strongly recommend that you turn off autofill for other password managers and browsers. If another program is trying to autofill information, you might have problems using Dashlane Autofill.

Turn off one of these password managers:

1Password  |  Bitwarden  |  LastPass  |  KeePass  |  Keeper  |  Roboform

Turn off the password manager in one of these browsers:

Google Chrome  |  Mozilla Firefox  |  Microsoft Edge  |  Safari  |  iCloud Keychain

To use Autofill on your Android device, you need the latest version of the Dashlane app.

Download the Dashlane Android app

You also need to log in to Dashlane.

Log in to Dashlane on Android

Make sure you select Dashlane to autofill your passwords and other info in the settings of your Android device. The location of the autofill setting differs depending on your device. Go to Settings, and search for "Autofill" in the Settings search bar.

Turn on autofill for Android

We strongly recommend that you turn off autofill for other password managers and browsers.

Turn off autofill for other password managers and browsers

If you've turned on Autofill and logged in to Dashlane, but Autofill still isn't working, sometimes these steps will fix the problem:

• Refresh the page if you're using a browser
• Close and reopen the app or browser
• Clear the cookies and cache for the app or browser

Check your Dashlane account for the item you want to autofill, and then check the item itself to make sure all the correct info is included.

For logins, you need to enter at least the Website, Username or Email address, and Password. But we recommend entering as much information as possible. Also, make sure that you've saved the info in the correct item fields.

For complex forms and logins, you may need to add information to several sections of your Dashlane account. For example, some logins require both an ID number and a password. In this case, you need to make sure you’ve entered the correct information in both the IDs and Logins sections of Dashlane.

Check the web address saved in Dashlane

If you're using Autofill on a website, make sure the address of the webpage matches the address you've saved in Dashlane for that login.

The address might be a "subdomain" or secondary webpage. For example, you might see shop.spotify.com rather than www.spotify.com. For Autofill to work correctly, you may need to add the subdomain to the login in Dashlane.

How to manage subdomains in Dashlane

Sometimes Dashlane autofills the wrong information. But we make this problem easy to fix.

1. Select the field with incorrect information.
2. Select View all logins. You can also select Add new login if you know you don't have the item in Dashlane yet. Depending on your settings, these options will be below the field you want to autofill or above your keyboard.

   

3. Search Dashlane for the information you want to autofill. Or add the details of the new login.

   

If these steps don't solve the problem, go to the Dashlane app and find the item you want to autofill. Make sure that you've saved the item info in the correct places.

For complex forms and logins, you may need to add information to several sections of your Dashlane account. For example, some logins require both an ID number and a password. In this case, you need to make sure you’ve entered the correct information in both the IDs and Logins sections of Dashlane.

With some websites and apps, Dashlane Autofill doesn't work or only works in certain situations.

Virtual and onscreen keyboards

You can't autofill when you use a virtual keyboard, also referred to as an onscreen keyboard. These keyboards don't work well with Dashlane. We can sometimes autofill your username, but you usually need to enter the password manually.

Captcha codes

Dashlane can't autofill captcha codes because these are temporary codes generated by the website. You need to enter the code manually.

Flash and Silverlight

Adobe Flash and Microsoft Silverlight are programs for creating interactive visual effects on websites. Autofill doesn't work on websites that use these programs.

Basic Auth

Basic Auth, also known as basic access authentication, is a type of login used for extra security. Basic Auth is sometimes used by companies for their internal sites as well as by certain banks and financial institutions.

Dashlane Autofill works with Basic Auth, but only in Chrome and Firefox for secured websites—web addresses beginning with "https" and not "http". In this situation, Autofill works best when you only have one login saved per website.

More about Basic Auth

We strongly recommend that you turn off autofill for other password managers and browsers. If another program is trying to autofill information, you might have problems using Dashlane Autofill.

Turn off one of these password managers:

1Password  |  Bitwarden  |  LastPass  |  KeePass  |  Keeper  |  Roboform

Turn off the password manager in one of these browsers:

Google Chrome  |  Mozilla Firefox  |  Microsoft Edge  |  Safari  |  iCloud Keychain

To use Autofill on your iOS (Apple) device, you need the latest version of the Dashlane app.

Download the Dashlane iOS (Apple) app

You also need to log in to Dashlane.

Log in to Dashlane on iOS

Make sure you select Dashlane to autofill your passwords and other info in the settings of your iOS (Apple) device. Go into your device's Settings, select Passwords, then select AutoFill Passwords.

Turn on autofill for iOS

We strongly recommend that you turn off autofill for other password managers and browsers, including iCloud Keychain.

Turn off autofill for other password managers and browsers

If you've turned on Autofill and logged in to Dashlane, but Autofill still isn't working, sometimes these steps will fix the problem:

• Refresh the page if you're using a browser
• Close and reopen the app or browser
• Clear the cookies and cache for the app or browser

Check your Dashlane account for the item you want to autofill, and then check the item itself to make sure all the correct info is included.

For logins, you need to enter at least the Website, Username or Email address, and Password. But we recommend entering as much information as possible. Also, make sure that you've saved the info in the correct item fields.

For complex forms and logins, you may need to add information to several sections of your Dashlane account. For example, some logins require both an ID number and a password. In this case, you need to make sure you’ve entered the correct information in both the IDs and Logins sections of Dashlane.

Check the web address saved in Dashlane

If you're using Autofill on a website, make sure the address of the webpage matches the address you've saved in Dashlane for that login.

The address might be a "subdomain" or secondary webpage. For example, you might see shop.spotify.com rather than www.spotify.com. For Autofill to work correctly, you may need to add the subdomain to the login in Dashlane.

Manage subdomains in Dashlane

Sometimes Dashlane autofills the wrong information. But we make this problem easy to fix.

1. Select the field with incorrect information.
2. Select the small key icon to open a menu that allows you to select other logins.
3. Search Dashlane for the information you want to autofill. You can also add a new login.

If these steps don't solve the problem, go to the Dashlane app and find the item you want to autofill. Make sure that you've saved the item info in the correct places.

For complex forms and logins, you may need to add information to several sections of your Dashlane account. For example, some logins require both an ID number and a password. In this case, you need to make sure you’ve entered the correct information in both the IDs and Logins sections of Dashlane.

With some websites and apps, Dashlane Autofill doesn't work or only works in certain situations.

Virtual and onscreen keyboards

You can't autofill when you use a virtual keyboard, also referred to as an onscreen keyboard. These keyboards don't work well with Dashlane. We can sometimes autofill your username, but you usually need to enter the password manually.

External keyboards

If you use an external keyboard with an iOS device, you may not be able to autofill on your device.

Captcha codes

Dashlane can't autofill captcha codes because these are temporary codes generated by the website. You need to enter the code manually.

Flash and Silverlight

Adobe Flash and Microsoft Silverlight are programs for creating interactive visual effects on websites. Autofill doesn't work on websites that use these programs.

Basic Auth

Basic Auth, also known as basic access authentication, is a type of login used for extra security. Basic Auth is sometimes used by companies for their internal sites as well as by certain banks and financial institutions.

Dashlane Autofill works with Basic Auth, but only in Chrome and Firefox for secured websites—web addresses beginning with "https" and not "http". In this situation, Autofill works best when you only have one login saved per website.

More about Basic Auth

We strongly recommend that you turn off autofill for other password managers and browsers. If another program is trying to autofill information, you might have problems using Dashlane Autofill.

Turn off one of these password managers:

1Password  |  Bitwarden  |  LastPass  |  KeePass  |  Keeper  |  Roboform

Turn off the password manager in one of these browsers:

Google Chrome  |  Mozilla Firefox  |  Microsoft Edge  |  Safari  |  iCloud Keychain