If your Master Password contains quotes, apostrophes, or other special characters, you might not be able to log in on your Apple device. Check whether "Smart Punctuation" is turned on in your device settings.
This setting can automatically replace certain characters with visually similar ones. For example, "straight" quotes can be replaced with "curly" quotes. As a result, Dashlane won't recognize the characters as the ones you used to create your Master Password.
Turn off Smart Punctuation on your Apple device
iPhone or iPad
- In your device settings, not in the Dashlane app, open Settings.
- Select General and then Keyboard.
- Scroll down and turn off Smart Punctuation.
- In Dashlane, enter your Master Password again.
Mac
The names of settings may vary depending on your macOS version.
Select the Apple icon in the menu bar to open the menu, then select System Settings.
- Scroll down to Keyboard in the side menu.
- In the Text Input section, select Edit.
- Turn off Use smart quotes and dashes. Select Done.
In Dashlane, enter your Master Password again.