Reset your Master Password with biometric recovery – Dashlane

To use biometric recovery, you need to turn it on first. Biometric recovery isn't available if you log in using single sign-on (SSO). You have SSO if you use the same login application to access Dashlane and other work accounts. If you don't know whether you have SSO, ask your manager or plan admin. If you can't log in using SSO, contact your admin.
Turn on biometric recovery

If you forget your Master Password, you can reset it with your face or fingerprint.

If you use 2-factor authentication (2FA), you also need to enter the token from your authenticator app.

2-factor authentication (2FA) in Dashlane

To see steps, select your device.

Android
iPhone
iPad
macOS

Reset your Master Password on Android

After you turn on Biometric recovery, Dashlane offers you the option to reset your Master Password if:

You enter an incorrect Master Password
Dashlane doesn't recognize your face or fingerprint

To reset your Master Password:

In the main menu of the Dashlane Android app, select Lock app.
When you've entered your Master Password incorrectly or failed biometrics, select Forgot your password? If you've also turned on the account recovery key, select Reset with biometrics.
Authenticate using your face or fingerprint.
Choose a new Master Password and recover your account.

Note: In some cases, you're required to enter your Master Password and can't unlock your account with just your face or fingerprint. In these cases, you can't use biometrics to regain access to your account if you forget your Master Password:

You just added a new fingerprint to your device settings
You turned on PIN lock on your device
You turned off the ability to unlock with your face or fingerprint

Reset your Master Password on iPhone

After you turn on Biometric recovery, Dashlane offers you the option to reset your Master Password if:

You enter an incorrect Master Password
Dashlane doesn't recognize your fingerprint or face

You can reset your Master Password in two ways. Select a method to see the steps.

Use the Lock app setting to reset your Master Password

In the Dashlane iPhone app, select Settings and then Lock app.
Cover your camera or turn your face away as you select the Face ID icon so that Face ID fails to authenticate.
In the Face Not Recognized pop-up, select Cancel.
Enter your Master Password incorrectly.
On the next screen, select Forgot your password? Then select Reset Master Password.
Authenticate with your Touch ID or Face ID and create your new Master Password.

Fail Face ID or Touch ID to reset your Master Password

As you open the Dashlane app, cover your camera or turn your face away so that Face ID fails.
In the Face Not Recognized pop-up, select Cancel.
On the next screen, select Forgot your password? under the Master Password field.
Select Reset Master Password from the menu.
Authenticate with your Touch ID or Face ID and create your new Master Password.

Note: In some cases, you're required to enter your Master Password and can't unlock your account with just your fingerprint or face. In these cases, you can't use biometrics to regain access to your account if you forget your Master Password:

You just added a new fingerprint to your device settings
You manually logged out of the mobile app
You turned off the ability to unlock with your fingerprint or face

Reset your Master Password on iPad

After you turn on Biometric recovery, Dashlane offers you the option to reset your Master Password if:

You enter an incorrect Master Password
Dashlane doesn't recognize your fingerprint or face

You can reset your Master Password in two ways. Select a method to see the steps.

Use the Lock app setting to reset your Master Password on iPad

In the Dashlane iPad app, select Settings and then Lock app.
Cover your camera or turn your face away as you select the Face ID icon so that Face ID fails to authenticate.
In the Face Not Recognized pop-up, select Cancel.
Enter your Master Password incorrectly.
On the next screen, select Forgot your password? Then select Reset Master Password.
Authenticate with your Touch ID or Face ID and create your new Master Password.

Fail Face ID or Touch ID to reset your Master Password on iPad

As you open the Dashlane app, cover your camera or turn your face away so that Face ID fails.
In the Face Not Recognized pop-up, select Cancel.
On the next screen, select Forgot your password? under the Master Password field.
Select Reset Master Password from the menu.
Authenticate with your Touch ID or Face ID and create your new Master Password.

You just added a new fingerprint to your device settings
You manually logged out of the mobile app
You turned off the ability to unlock with your fingerprint or face

Reset your Master Password in the macOS app

After you turn on Biometric recovery, Dashlane offers to reset your Master Password in these situations:

You enter an incorrect Master Password
Touch ID doesn't recognize your fingerprint

To reset your Master Password:

Open the Dashlane macOS app. When Dashlane asks for Touch ID, use a finger that isn't registered on your Mac so that Touch ID fails.
In the Touch ID pop-up, select Cancel.
On the next screen, select Forgot your password? under the Master Password field.
Select Reset Master Password from the menu.
Authenticate with Touch ID and create your new Master Password.

Note: If you turn off Use Touch ID, Dashlane also turns off Biometric recovery. Dashlane turns off both settings when you add a new fingerprint to your Mac or log out of Dashlane manually. In these cases, you can't use biometrics to reset a forgotten Master Password.

Log in on your other devices after a reset

If you're on a Premium plan and change your Master Password, you need to authenticate each device again the next time you log in. A device is each browser, phone, or tablet you use Dashlane on. We send a 6-digit verification code to your email so you can add each device to your account.
Use Dashlane on a new device