Log in to an account protected by SSO – Dashlane

This article is for employees at organizations with SSO turned on. If you don't know whether you have SSO, ask your manager or plan admin.

If you have a passwordless account and you've been invited to join a professional plan with Confidential SSO, you can now join the plan, and your account will be migrated to log in with SSO.

Single sign-on (SSO) integration provides a seamless login experience using your organization’s existing suite of IT tools.

Important: Due to Apple limitations, self-hosted SSO isn’t currently available with the Dashlane browser extension for Safari, but you can use it through the macOS app.

Select where you want to log in to Dashlane with SSO.

Web
iPhone
Android

Log in to the Dashlane web version using SSO

Make sure you have the Dashlane browser extension installed in your browser.

Install the Dashlane browser extension
Select the Dashlane D icon from your browser's toolbar to open the login page and select Log in.

Not seeing the Dashlane D icon?
Enter your Dashlane ID, which is your professional email address with your organization's domain.
The first time you sign in with your SSO username and password, a security check is performed. This security check confirms that the request is genuine, so attackers can't fake the process or trick you into a fraudulent request on a fake website.

Then, enter the verification code sent to you by email. You have 15 minutes to enter your code and complete the process.

If the page doesn't load or takes too long to load, turn off your ad blocker or VPN, or add Dashlane to your allowlist. If you're unable to receive your verification code, visit this article:

Problems with email verification codes
Select Continue.
Select Log in with SSO.

Note: After you've logged in to your Dashlane account at least once in a browser, your Dashlane ID will be prefilled, and you only need to select Log in with SSO to access your account.
Your organization's SSO login page opens. Sign in using your SSO username and password.

The setting to Automatically log in with SSO on all future logins is selected by default. If you want to manually Log in with SSO on all future logins instead, sign out of Dashlane and then clear the checkbox during your next login.

Important: For automatic login with SSO to work, you need to set your browser to reopen active tabs when restarting. Depending on the browser you're using, look for a setting called "Continue where you left off," "Open tabs from previous session," "Restore your tabs on restart," or something similar.

Automatic login with SSO won't work as expected without this browser setting turned on. For steps to turn this setting on, visit the support site for the browser you're using:

For automatic login with SSO to work on the Edge browser, you also need to turn off the "Startup Boost" setting on that browser.

Turn off Startup boost in Edge

After you log in, the Dashlane icon in your browser toolbar will be green.

Log in to the Dashlane iPhone app using SSO

Open the Dashlane iPhone app.
Select I already have an account.
Enter your Dashlane ID, which is your professional email address with your organization's domain.
The first time you sign in on a new device with your SSO username, a security check is performed. This security check confirms that the request is genuine, so attackers can't fake the process or trick you into a fraudulent request on a fake website.

Then, enter the verification code sent to you by email. You have 15 minutes to enter your code and complete the process. Select Next.

If the page continues to load after you enter your code, you may need to turn off your VPN or try a different device. To learn more, visit this article:

Problems with email verification codes
Your organization's SSO login page opens. Sign in using your SSO username and password. You can then turn on Face ID, Touch ID, or a PIN code to unlock the app.

Open the Dashlane Apple app with Face ID, Touch ID, or a PIN

Log in to the Dashlane Android app using SSO

Open the Dashlane Android app.
Select I already have an account.
Enter your Dashlane ID, which is your professional email address with your organization's domain.
The first time you sign in on a new device with your SSO username, a security check is performed. This security check confirms that the request is genuine, so attackers can't fake the process or trick you into a fraudulent request on a fake website.

Then, enter the verification code sent to you by email. You have 15 minutes to enter your code and complete the process. Select Next.

If the page doesn't load or takes too long to load, you may need to turn off your VPN or try a different device. If you're unable to receive your verification code, visit this article:

Problems with email verification codes
Your organization's SSO login page opens. Sign in using your SSO username and password. You can then use your face, fingerprint, or PIN code to unlock the app.

Open the Android app with your face, fingerprint, or PIN code

Important: If the plan you're joining has Spaces, a Business Space will be added to your Dashlane account. When you join, you can move any work-related logins from the Personal Space to the Business Space.

If you're joining a professional plan that doesn't have Spaces, we recommend moving personal data to a new personal account before joining the plan. If you don't move all your logins and join the professional plan, you'll see a banner in the web version giving you the option to move all your existing logins to the Business Space of your account. If you open each of the existing logins, you can also move them to the Business Space one by one or delete them. If you don't move your logins, you won't be able to share or add them to collections, among other limitations.

Use Spaces to separate your personal and work logins
Move your data to a new Dashlane account

Your admin has enabled single sign-on (SSO), which means that you no longer need to remember your Master Password. From now on, you can log in to Dashlane using the same SSO login that you use for your organization's other applications.

If you're invited to join a professional plan with SSO enabled and you're logged in, you should log out. You can then accept the invite to the professional plan, and you'll be asked to log in one last time with your current login method to convert to the SSO login.

To log in with SSO, follow these steps:

Select Log in with SSO. You'll be taken to your organization's IT page to sign in. If you're already signed in, you'll be taken back.
If prompted, enter your Master Password again.
Wait a few seconds, and you'll be taken to the Dashlane web version.

Note: If you have any questions, contact your organization's IT department.

If you're having an issue in which the Log in with SSO button isn't working, you'll need to check the extension browser settings:

Right-click on the Dashlane D icon and select Manage extension.
Scroll down to Site Access and confirm that On all sites is selected.
Try the Log in with SSO button again.

If the issue persists, select Chat in the bottom right of this page.