Use your account recovery key

Use your recovery key in the web version

Before you start, have your recovery key ready. You also need an email verification code or a 2-factor authentication (2FA) token from your authenticator app.

If you want to use your recovery key on a new device, you need to verify your identity first. After you enter your email address, you need to enter a verification code or a 2FA token, depending on your security settings.

Use Dashlane on a new device

1. Open Dashlane in a web browser and enter your login email. If your account has a Master Password, select Forgot password? If you have a passwordless account protected by a PIN, select Don't have a logged in device?

   

2. A full browser tab opens. If you don't have an active recovery key, Dashlane sends you to the Help Center to troubleshoot. Otherwise, select Start recovery in the pop-up.

   

3. A new tab opens with a security check. The check confirms that the request is genuine, so attackers can't trick you with a fake website.

4. On the Verify your login page, enter the verification code from your email or a 2FA token from your authenticator app. You have 15 minutes to finish. Select Next.

   If the page doesn't load, turn off your ad blocker or VPN, or add Dashlane to your allowlist. If you can't get a code or token, use these articles:

   Problems with email verification codes
   Problems using 2FA tokens when logging in to Dashlane

5. Enter your recovery key in uppercase letters, as the key appeared when you generated it. Select Continue.

   

   

6. If your account has a Master Password, create a new Master Password and enter it again. Select Continue and then Done.

   Create a strong, easy-to-remember Master Password

   

7. If your account has a Master Password, select Go to Security Settings to generate a new key. Write down your new key and store the key offline in a safe place. If you have a passwordless account protected by a PIN, your current key still works.

   

Use your recovery key in the Android app

Before you start, have your recovery key ready. You also need an email verification code or a 2-factor authentication (2FA) token from your authenticator app.

If you want to use your recovery key on a new device, you need to verify your identity first. After you enter your email address, you need to enter a verification code or a 2FA token, depending on your security settings.

Use Dashlane on a new device

1. Open the Dashlane Android app and enter your login email and select Continue. If your account has a Master Password, select Forgot your password? If you have a passwordless account protected by a PIN, select Don't have a logged in device?

   

2. From the menu, select Use recovery key or Start recovery.

3. A new tab opens with a security check. The check confirms that the request is genuine, so attackers can't trick you with a fake website. On the verification page, enter the verification code from your email or a 2FA token from your authenticator app. You have 15 minutes to finish. Select Next.

   If the page doesn't load, turn off your ad blocker or VPN, or add Dashlane to your allowlist. If you can't get a code or token, use these articles:

   Problems with email verification codes
   Problems using 2FA tokens when logging in to Dashlane

4. Enter your recovery key in uppercase letters, as the key appeared when you generated it. Select Next in the bottom right.

   

5. If your account has a Master Password, create a new Master Password and select Next. Enter your new Master Password again and select Next.

   Create a strong, easy-to-remember Master Password

   If you have a passwordless account protected by a PIN, enter your new PIN twice. Optionally, select Use biometrics to set up face or fingerprint unlock.

6. If your account has a Master Password, select Go to settings to generate a new key. Write down your new key and store the key offline in a safe place. If you have a passwordless account protected by a PIN, your current key still works.

   

Use your recovery key in the iPhone app

Before you start, have your recovery key PDF ready. You also need an email verification code or a 2-factor authentication (2FA) token from your authenticator app.

If you want to use your recovery key on a new device, you need to verify your identity first. After you enter your email address, you need to enter a verification code or a 2FA token, depending on your security settings.

Use Dashlane on a new device

1. Close the Dashlane iPhone app.

2. Open your recovery key PDF and scan the QR code with your phone to open Dashlane.

   

3. On the Security check screen, select the checkbox. The check confirms that the request is genuine, so attackers can't trick you with a fake website.

4. Enter the verification code from your email or a 2FA token from your authenticator app. You have 15 minutes to finish.

   If the page doesn't load, turn off your ad blocker or VPN, or add Dashlane to your allowlist. If you can't get a code or token, use these articles:

   Problems with email verification codes
   Problems using 2FA tokens when logging in to Dashlane

5. On the Enter your recovery key screen, your key is automatically populated. Select Next in the top right.

   

6. If your account has a Master Password, create a new Master Password and enter it again.

   Create a strong, easy-to-remember Master Password

   

7. If your account has a Master Password, select Go to settings to generate a new key. Store the new PDF offline, such as in encrypted storage or a physical safe. If you have a passwordless account protected by a PIN, your current key still works.

   

Use your key without the QR code

If the QR code doesn't work, you can enter your recovery key instead.

1. Open the Dashlane app, enter your login email, and select Next.
2. If your account has a Master Password, select Forgot your password? If you have a passwordless account protected by a PIN, select Don't have a logged in device? If you don't have an active recovery key, a menu of Help Center articles appears to help you troubleshoot.
3. Select Use recovery key. On the Security check screen, select the checkbox.

4. Enter the verification code from your email or a 2FA token from your authenticator app. You have 15 minutes to finish.

   If the page doesn't load, turn off your ad blocker or VPN, or add Dashlane to your allowlist. If you can't get a code or token, use these articles:

   Problems with email verification codes
   Problems using 2FA tokens when logging in to Dashlane

5. On the Enter your recovery key screen, enter your key in uppercase letters and select Next.

6. If your account has a Master Password, create a new Master Password and select Next. Enter your new Master Password again and select Next.

   Create a strong, easy-to-remember Master Password

7. If your account has a Master Password, select Go to settings to generate a new key. Store your new key offline. If you have a passwordless account protected by a PIN, your current key still works.

Use your recovery key in the macOS or iPad app

Before you start, have your recovery key PDF ready. You also need an email verification code or a 2-factor authentication (2FA) token from your authenticator app.

If you want to use your recovery key on a new device, you need to verify your identity first. After you enter your email address, you need to enter a verification code or a 2FA token, depending on your security settings.

Use Dashlane on a new device

1. Close the Dashlane app.

2. Open your recovery key PDF and scan the QR code to open Dashlane.

   

3. On the Security check screen, select the checkbox. The check confirms that the request is genuine, so attackers can't trick you with a fake website.

4. Enter the verification code from your email or a 2FA token from your authenticator app. You have 15 minutes to finish.

   If the page doesn't load, turn off your ad blocker or VPN, or add Dashlane to your allowlist. If you can't get a code or token, use these articles:

   Problems with email verification codes
   Problems using 2FA tokens when logging in to Dashlane

   

5. On the Enter your recovery key screen, your key is automatically populated. Select Next in the top right.

6. If your account has a Master Password, create a new Master Password and enter it again.

   Create a strong, easy-to-remember Master Password

   

7. If your account has a Master Password, select Go to settings to generate a new key. Store the new PDF offline, such as in encrypted storage or a physical safe. If you have a passwordless account protected by a PIN, your current key still works.

Use your key without the QR code

If the QR code doesn't work, you can enter your recovery key instead.

1. Open the Dashlane app, enter your login email, and select Next.
2. If your account has a Master Password, select Forgot your password? If you have a passwordless account protected by a PIN, select Don't have a logged in device? If you don't have an active recovery key, a menu of Help Center articles appears to help you troubleshoot.
3. Select Use recovery key. On the Security check screen, select the checkbox.

4. Enter the verification code from your email or a 2FA token from your authenticator app. You have 15 minutes to finish.

   If the page doesn't load, turn off your ad blocker or VPN, or add Dashlane to your allowlist. If you can't get a code or token, use these articles:

   Problems with email verification codes
   Problems using 2FA tokens when logging in to Dashlane

5. On the Enter your recovery key screen, enter your key in uppercase letters and select Continue.

   

6. If your account has a Master Password, create a new Master Password and select Next. Enter your new Master Password again and select Next.

   Create a strong, easy-to-remember Master Password

7. If your account has a Master Password, select Go to settings to generate a new key. Store your new key offline. If you have a passwordless account protected by a PIN, your current key still works.