The Dashlane Customer Support team is ready to help you with any issue and answer your questions. Our team aims to empower you to find the resources you need when you need them. We strive to deliver accurate and timely resolutions so you can feel confident your data is safe and secure.
Dashlane provides many ways for you to learn more and get help. We also provide guidelines for how everyone can help keep our communication positive, inclusive, and respectful.
Explore our resources
Dashlane provides many ways to learn about features, workflows, and your online security.
Check out our Help Center
In the Help Center, you can view articles with how-tos, videos, frequently asked questions, and information about Dashlane plans in four languages. All images with text are in English.
- English
- French
- German
- Spanish
Although we offer Help Center articles in Spanish, we don't provide customer support in Spanish.
Help Center articles for Dashlane Starter, Team, and Business plan admins
Check out our other sites and resources
You can also find many other resources on dashlane.com, our blog site, and our YouTube channel.
Resource Library for Starter, Team, and Business plan admins
Dashlane blog articles with security tips, best practices, and case studies
Follow us on Twitter
Follow our Twitter account @DashlaneSupport to learn about any issues impacting Dashlane. Feel free to message us directly anytime you need help.
Engage with our community on Reddit
Questions about Dashlane? Join our r/Dashlane subreddit for up-to-date threads on feature releases and current issues. Ask and answer questions and add your feedback in this community forum frequented by Dashlane experts and customers.
Reach out to our support agents for help
Dashlane Customer Support agents are ready to help you with any issue and answer your questions in three languages:
- English
- French
- German
Although we offer Help Center articles in Spanish, we don't provide customer support in Spanish.
Make sure to get support for Dashlane products using only the channels listed in this article. If a website or article claims to have a phone number for Dashlane support, don't call the phone number. Let us know, and we'll take immediate action to have these sites removed. Dashlane no longer provides a phone number for credit monitoring through TransUnion.
Report a suspected tech support scam
Important: Dashlane Customer Support never asks for your Master Password or any of your login details. Never share your Master Password with anyone.
Send us a message
You can send us a message through our contact form at any time. We'll get back to you by email as soon as possible.
Customer Support agents respond to messages in English, French, and German seven days a week.
To help us answer your question or resolve your issue quickly, provide as many relevant details as you can when submitting a request, such as:
- A detailed description of the issue or request
- The device, app, and browser you're using
- The plan you're a member of, if any
- The steps you've followed
- Any errors you've encountered
- Relevant images of what you're seeing—but make sure they don't include personal information
- Any other information that might help resolve your issue
We might ask follow-up questions while troubleshooting. More than one person might need to help with your issue and communicate with you. We appreciate your patience and willingness to provide the details needed to address your issue as quickly as possible.
Reach out using the following link or the Contact us button at the top of any page in this Help Center.
Chat live
You can chat with us in English, French, or German Monday–Friday from 9 AM to 6 PM EST.
To start a chat session, select the Help button near the bottom of any page in this Help Center.
If you don't need live support, you can also enter your question in the chat pop-up to get links to specific Help Center articles. You can also leave a message with a few details, and we'll get back to you by email.
Request a Zoom call (Business plan admins only)
Only admins on a Dashlane Business plan can request a call with a support agent. Admins on a Starter or Team plan can request an upgrade to access this benefit.
Request an upgrade to Dashlane Business
Business plan admins can request a 30‑minute Zoom call to speak with a business support agent in English, Monday–Friday, 9 AM–6 PM EST.
To request a Zoom call with an agent:
- Log in to the Admin Console.
- From the Account menu, select Contact Support.
- In the pop-up, select Request a call to open the request form.
- On the request form, select the day and time on the calendar that works best for you and provide the requested information.
You'll receive a confirmation email with a Zoom link. To better help you, the agent might ask you to share your screen during the call.
If you don't see a suitable time slot or don't speak English, you can chat with a support agent in real time in English, French, or German, Monday–Friday, 9 AM–6 PM EST.
You can also send us a message anytime in English, French, or German, and we'll get back to you by email.
Attend a webinar (Starter, Team, and Business plans only)
Admins and members of Starter, Team, and Business plans can sign up for our regular training opportunities. You can also contact our Sales and Customer Success departments to ask for a demo or schedule training.
Webinar for admins of Starter, Team, and Business plans
Communication guidelines
However you might choose to get help, everyone can help keep our communication positive, inclusive, and respectful:
- Use welcoming and inclusive language
- Show empathy toward others
- Respect diversity and be tolerant of differences
- Be polite
Examples of unacceptable behaviors by participants include:
- Language containing obscenities, insults, or sexual references
- Language intended to attack, ridicule, harass, or threaten others
- Language or links to or images of anything a reasonable person would consider obscene, offensive, insulting, sexually explicit, or abusive
- Any other language or behaviors a reasonable person would consider inappropriate in a professional setting
If your support request contains language that goes against these guidelines, we'll notify you and close the support request. You'll need to open a new support request that follows these guidelines and maintains respectful communication.
Threats of physical violence or harm directed at Dashlane employees may result in more serious consequences, including referral to civil authorities.