The Dashlane Customer Support team is ready to help you with any issue and answer your questions. The support team’s goal is to empower you to find the resources you need when you need them. The team also strives to deliver accurate and timely resolutions so you can feel confident your data is safe and secure.
Dashlane provides several ways to help you learn about available features, workflows, and your online security.
- Email support
- Live chat support
- Help Center articles
- Dashlane for businesses support
- Video tutorials
- Support communities
- Communication guidelines
Customer Support agents respond to support requests in English, French, and German seven days a week.
To help us answer your question or resolve your issue quickly, please provide as many relevant details as you can when submitting a request, such as:
- A detailed description of the issue or request
- The device, app, and browser you’re using
- The plan you’re a member of if any
- The steps you’ve followed
- Any errors you’ve encountered
- Relevant images of what you’re seeing—but make sure they don’t include personal information
- Any other information that might help resolve your issue
Someone from Dashlane will get back to you as soon as possible. We might ask follow-up questions while troubleshooting, and more than one person might need to help with your issue and communicate with you. We appreciate your patience and willingness to provide the details needed to address your issue as quickly as possible.
Live chat support
The Customer Support team provides live chat support in English, French, and German, Monday–Friday, from 9 AM to 6 PM EST. During those hours, select the chat icon near the bottom of the article to start a session. To help you more effectively, an agent may ask you to share your screen in Zoom.
If you don’t need live support, enter your question in the chat window and get links to answers right away. You can also leave a message with a few details and receive an email response from the team.
The team currently offers email and chat support. If a website or article claims to have a support phone line for Dashlane, do not call the phone number. Let us know, and we’ll take immediate action to have these sites removed.
Note: Dashlane no longer provides a phone number for credit monitoring through TransUnion.
Help Center articles
In the Help Center, you can view articles with how-tos, videos, frequently asked questions, and information about Dashlane plans.
You can ask for help or offer feedback about the content if you can’t find what you need.
Dashlane for businesses support
In the Help Center, you can learn about Dashlane business plans, the Admin Console, deployment, securely sharing information with others, and managing plan members.
Visit the Dashlane blog for security tips, best practices, and case studies. You can also register for a webinar or reach out to a Dashlane representative to request a demo and schedule training.
Sign up for our regular training opportunities or contact our Sales and Customer Success departments to request a demo or schedule training if you haven't been in touch yet.
Check out quick overviews and see some of the how-tos in action in Dashlane’s video tutorials. Videos appear in some Help Center articles and on our YouTube channel.
Questions about Dashlane? Join the Dashlane Support communities on Twitter and Reddit to learn more, add your feedback, and get help from us and other people using Dashlane.
Follow our Twitter account @DashlaneSupport to learn about any issues that may impact Dashlane. You can also message us directly anytime for help.
Join our Dashlane Subreddit r/Dashlane for up-to-date threads on feature releases and current issues. Ask and answer questions in this community forum frequented by Dashlane experts and customers.
Everyone can help keep our communication positive, inclusive, and respectful:
- Use welcoming and inclusive language
- Show empathy toward others
- Respect diversity and be tolerant of differences
- Be polite
Examples of unacceptable behaviors by participants include:
- Language containing obscenities, insults, or sexual references
- Language intended to attack, ridicule, harass, or threaten others
- Language or links to or images of anything a reasonable person would consider obscene, offensive, insulting, sexually explicit, or abusive
- Any other language or behaviors a reasonable person would consider inappropriate in a professional setting
If your support request contains language that goes against these guidelines, we’ll notify you and close the support request. You’ll need to open a new support request that follows these guidelines and maintains respectful communication.
Threats of physical violence or harm directed at Dashlane employees may result in more serious consequences, including referral to civil authorities.