If you forget your Master Password or get locked out of a passwordless Dashlane account, you might need to reset your account, which erases all the data you've saved in Dashlane. You'll only need to reset your account if you don't have a recovery method, like account recovery key turned on before getting locked out.

If you have to reset your account and you've already backed up your data to a DASH file, you can use the DASH file to restore your account. If you want to have the option to restore your Dashlane data in this way, back up your data to a DASH file regularly and keep the password to open the file somewhere safe.

Back up your data on a DASH file
Import the DASH file after resetting your account
Account recovery options for Dashlane
What to do if you forgot your Master Password and haven't backed up your data
Passwordless login for Dashlane

You can use a DASH file to securely move all your data from one Dashlane account to another.

1. Export your data to a DASH file
2. Create your new Dashlane account if you haven't already. Open the Dashlane Smart Extension or mobile app and select Create an account.
3. Import the DASH file to your new Dashlane account

When you create a Dashlane account, you choose a login email address, also called a Dashlane ID.

If you log in to your Dashlane account with a Master Password and aren’t part of a professional plan, you can change your login email address in the web app. Admins of professional plans in which plan members log in with a Master Password can change the login email for any plan member.

Change the email address I use to log in to Dashlane
Change the login email address for your professional plan members

If you have a passwordless account and want to use a different login email with Dashlane, you can create a new Dashlane account with your new login email. Then, you can move your data to the new account using a DASH file.

1. Export your data to a DASH file
2. To create a new Dashlane account with the login email you want, open the Dashlane Smart Extension or mobile app and select Create an account.
3. Import the DASH file to your new Dashlane account

If you don't need to change your login email but want to change where you receive communications from Dashlane, you can choose a new contact email address anytime.

Change your contact email address

With DASH files, you can securely share logins and personal information with a trusted friend or family member in emergency situations. You'll need to back up your data regularly and take some steps in advance to share the file.

Steps to prepare for sharing your data in an emergency

You can't export a DASH file from the Safari browser. Apple users can export DASH files from the web app using a browser like Chrome or Firefox.

1. Log in to the Dashlane web app
2. Select the My account menu and then Settings.
3. Select Export data.
4. Select Export to DASH. If you have Dashlane through work and your plan admin has turned on Smart Space Management, a message asking you to move personal items from your Business Space to your Personal Space will appear. Move any personal items to your Personal Space and select Continue.
5. Enter your Master Password and select Unlock.
6. Create a new password specifically for your DASH file export. This password should be different from your Dashlane Master Password. Be sure to remember your password. You'll need this password to access your DASH file.
7. Select Export data. Dashlane downloads the DASH file to your computer's "Downloads" folder or your default download location.

1. Log in to the Dashlane Android app
2. Select the three horizontal lines to open the side menu.
3. Select Settings and then General.
4. Select Export your vault. If you have Dashlane through work and your plan admin has turned on Smart Space Management, a message asking you to move personal items from your Business Space to your Personal Space will appear. Move any personal items to your Personal Space and select Continue.
5. Enter your Master Password and select Unlock.
6. Create a password specifically for your DASH file export. This password should be different from your Dashlane Master Password. Be sure to remember your password. You'll need this password to access your DASH file export later.
7. Select Encrypt and export. Dashlane downloads the DASH file to your phone's "Downloads" folder.

You can import data with a DASH file using the web app or the Android or iPhone mobile apps. At this time, you can't import data using the macOS app.

Why isn't my password working when importing my DASH file?

Your DASH export will include logins, 2FA tokens, and Secure Notes. Passwords shared with limited rights and files attached to Secure Notes aren't included in DASH exports. If you have files attached to Secure Notes, you can download them.

Passkeys can't be exported in a DASH file. You might see exported passkeys when you reimport a DASH file, but they won't work.

Download Secure Note file attachments

If you're a Dashlane professional plan member, your plan admin might have restricted your ability to export some or all logins. Contact your plan admin.

I'm a plan admin. How do I change my team's settings for DASH exports?

You can't export DASH files with our iPhone app, macOS app, or web app in Safari. Apple users can export DASH files using the web app in a browser like Chrome or Firefox.

If your password doesn't unlock the DASH file when you try to import the file to Dashlane, make sure you're using the password you created when creating the file. This password should be different from the Master Password for your Dashlane account. If you forgot the password for your DASH file, you won't be able to import the file to Dashlane. But you can export a new DASH file using a new password.

If you're a plan admin, you can allow all exports by going to the Admin Console and selecting Settings and then Policies. If your plan has Spaces, turn off Move company items to Business Space. If your plan doesn't have Spaces, turn on Allow Export.

Policy settings for professional plans