You can create a Dashlane account that uses a Master Password to log in. Your Master Password is the only password you need to remember, and it protects everything you save in your account. Choose a Master Password that's long, unique, and difficult to guess, but also easy for you to remember.
More about the Dashlane Master Password
No one at Dashlane knows your Master Password, and we don't store it anywhere. As a result, we can't send your Master Password to you if you forget it. To ensure the security and privacy of your data, we don't have a traditional "reset password" process like other apps.
When you create a new Dashlane account, you need to provide a login email address, verify your email, and then create your Master Password.
More about your login email address
Create an account protected by a Master Password in your web browser
- Install the Dashlane browser extension
- Open Dashlane in your web browser
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Enter the email address you want to use to log in to Dashlane and select Next.
Note: If you previously had a Dashlane account through a professional plan, don't use the same email address you used for the previous account.
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A security check is performed. This security check confirms the request is genuine, so attackers can't fake the process or trick you into a fraudulent request on a fake website.
Enter the verification code sent to you by email. You have 15 minutes to enter your code and complete the process.
If the page doesn't load or takes too long to load, you may need to turn off your VPN or try a different device. If you're unable to receive your verification code, check this article:
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On the next page, select Create a Master Password, and then enter the Master Password for your Dashlane account. Keep your Master Password secret and don't send your password over the internet.
Reminder: Dashlane can't send you your Master Password if you forget it.
Tip: If you use special symbols in your Master Password for added security, choose symbols available on all your devices. Some symbols may not work on mobile.
- Enter your Master Password again and select Create my account. Dashlane opens to the Get started page.
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Recommended: Turn on at least one account recovery method, such as a recovery key, face or fingerprint recovery, or admin-assisted recovery for professional plans. If you forget your Master Password, you can use a recovery method to access your account and reset your Master Password. Without a recovery method, you may need to reset your account, which erases all your data.
Account recovery options for Dashlane
Create an account protected by a Master Password on Android
- Install Dashlane on Android
- Open the Dashlane Android app. At the bottom of the screen, select Get started. You'll see a few introductory screens about Dashlane. Select Continue at the end.
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Enter the email address you want to use to log in to Dashlane and select Continue.
Note: If you previously had a Dashlane account through a professional plan, don't use the same email address you used for the previous account.
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A security check is performed. This security check confirms that the request is genuine, so attackers can't fake the process or trick you into a fraudulent request on a fake website.
Then, enter the verification code sent by email. You have 15 minutes to enter your code and complete the process. Select Next.
If the page doesn't load or takes too long to load, you may need to turn off your VPN or try a different device. If you're unable to receive your verification code, check this article:
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On the next screen, select Master Password.
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On the next page, enter the Master Password for your Dashlane account. Keep your Master Password secret and don't send your password over the internet.
Reminder: Dashlane can't send you your Master Password if you forget it.
Tip: If you use special symbols in your Master Password for added security, choose symbols available on all your devices.
- Select Continue.
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Enter your Master Password again and select Continue.
If you don't like the password you created, you can change it at any time.
- Accept Dashlane's Terms of Service and Privacy Policy. Then select Create your account. Dashlane opens to the For you tab with tasks to help you set up your account.
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Recommended: Turn on at least one account recovery method, such as a recovery key, face or fingerprint recovery, or admin-assisted recovery for professional plans. If you forget your Master Password, you can use a recovery method to access your account and reset your Master Password. Without a recovery method, you may need to reset your account, which erases all your data.
Create an account protected by a Master Password on iPhone or iPad
- Install Dashlane on iPhone or iPad
- Open the Dashlane app. At the bottom of the screen, select Get started. You'll see a few introductory screens about Dashlane. Select Continue at the end.
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Enter the email address you want to use to log in to Dashlane and select Continue.
Note: If you previously had a Dashlane account through a professional plan, don't use the same email address you used for the previous account.
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A security check is performed. Select the checkbox. This security check confirms that the request is genuine, so attackers can't fake the process or trick you into a fraudulent request on a fake website.
Then, enter the verification code sent by email. You have 15 minutes to enter your code and complete the process. Select Next.
If the page doesn't load or takes too long to load, you may need to turn off your VPN or try a different device. If you're unable to receive your verification code, check this article:
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On the next screen, select See our tips for help to create a strong and memorable Master Password. Enter your Master Password and then select Create Master Password.
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Enter your Master Password again. Select Next in the top right of the screen. Keep your Master Password secret and don't send your password over the internet.
If you don't like the password you created, you can change it at any time.
- We recommend that you turn on two settings that can make Dashlane easier to use:
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Face ID or Touch ID
Unlock the app with facial recognition or your fingerprint so you don't have to enter your Master Password each time.
If you have an account protected by a Master Password, Dashlane still asks you to enter your Master Password after you restart your device or log out manually. You'll also need to enter your Master Password when you change certain settings or update your Master Password.
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Biometric recovery
Use facial recognition or your fingerprint to reset your Master Password if you forget it. If you forget your Master Password and haven't turned on a recovery method, you may need to reset your account, which will erase all the data you've saved in Dashlane. Dashlane can't send you your Master Password if you forget it. We strongly recommend that you turn on Biometric recovery.
Use facial recognition or your fingerprint to reset your Master Password
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- Select Continue.
- Accept Dashlane's Terms of Service and Privacy Policy. Then select Create your account. Dashlane opens to the For you tab with tasks to help you set up your account.
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Recommended: Turn on at least one account recovery method, such as a recovery key, face or fingerprint recovery, or admin-assisted recovery for professional plans. If you forget your Master Password, you can use a recovery method to access your account and reset your Master Password. Without a recovery method, you may need to reset your account, which erases all your data.
Create an account protected by a Master Password on macOS
- Install Dashlane on macOS
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Open the Dashlane macOS app. At the bottom of the screen, select Get started. You'll see a few introductory screens about Dashlane. Select Continue at the end.
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Enter the email address you want to use to log in to Dashlane and select Continue.
Note: If you previously had a Dashlane account through a professional plan, don't use the same email address you used for the previous account.
-
A security check is performed. Select the checkbox. This security check confirms the request is genuine, so attackers can't fake the process or trick you into a fraudulent request on a fake website.
Then, enter the verification code sent by email. You have 15 minutes to enter your code and complete the process. Select Next.
If the page doesn't load or takes too long to load, you may need to turn off your VPN or try a different device. If you're unable to receive your verification code, check this article:
- On the next screen, enter your Master Password. Select Create Master Password.
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Enter your Master Password again. Select Next in the top right of the screen. Keep your Master Password secret and don't send your password over the internet.
- We recommend that you turn on two settings that can make Dashlane easier to use:
-
Touch ID
Unlock the app with your fingerprint so you don't have to enter your Master Password each time.
If you have an account protected by a Master Password, Dashlane still asks you to enter your Master Password after you restart your device or log out manually. You'll also need to enter your Master Password when you change certain settings or update your Master Password.
-
Biometric recovery
Use your fingerprint to reset your Master Password if you forget it. If you forget your Master Password and haven't turned on a recovery method, you may need to reset your account, which will erase all the data you've saved in Dashlane. Dashlane can't send you your Master Password if you forget it. We strongly recommend that you turn on Biometric recovery.
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- Select Continue.
- Accept Dashlane's Terms of Service and Privacy Policy. Then select Create your account. Dashlane opens to the For you tab with tasks to help you set up your account.
-
Recommended: Turn on at least one account recovery method, such as a recovery key, face or fingerprint recovery, or admin-assisted recovery for professional plans. If you forget your Master Password, you can use a recovery method to access your account and reset your Master Password. Without a recovery method, you may need to reset your account, which erases all your data.
Related articles
Change your Master Password
Tips to keep your Dashlane account secure
Master Password notifications