Get started with the Dashlane web app and extension Expand Sections

The web app and extension are a highly secure way to store and use your data.

To access your data in the web app, you have to "authenticate" the device and browser you're using. You need to prove that you're the one trying to get access to your Dashlane account.

To authenticate your device and browser, enter your Master Password and a temporary code that we send to the email you used to set up Dashlane. No one—not even Dashlane employees—can access your data in the web app without these two pieces of information.

Important: The most important thing you can do to keep your account secure is to create a strong Master Password. You want a Master Password that is long, unique, difficult to guess, and easy to remember. No one at Dashlane knows your Master Password, and we can't send you your password if you forget it.
Create a strong Master Password

You can also add an extra layer of security to the web app with Dashlane security tools like 2-factor authentication (2FA).

More about security in Dashlane
Protect your account with 2FA

When you create a new Dashlane account, you need to provide a login email address and then create your Master Password.

If you're joining a Starter, Team, or Business plan, you'll start by accepting the invite in your email instead.

Join a Starter, Team, or Business plan
Join a Starter, Team, or Business plan with SSO

Login email address

Your login email address is the address you use to create your Dashlane account and the address you use to log in to your Dashlane account. After you've created your account, you can't change your login email address because the address is your Dashlane username. You'll always use the same email address to log in to your Dashlane account.

You also have a contact email address. Dashlane automatically uses your login email address as your contact email address, but you can provide a different contact email address. Dashlane sends codes and tokens to your contact email address when you verify your identity or when you authorize a new device. You must always have access to the inbox for your contact email address.

Your login and contact email addresses

Your Master Password

When you create a Dashlane account, you need to create a Master Password. Your Master Password is the only way to unlock your Dashlane account. Only you know your Master Password, and your password is never shared with or stored by Dashlane.

Your Master Password is the only password you need to remember when you use Dashlane.
Create a strong Master Password

Warning! If you forget your Master Password, you can lose the data you’ve stored in Dashlane. To ensure the security and privacy of your data, we don't have a traditional "reset password" process like other apps. No one at Dashlane knows your Master Password, and we can't send you your password if you forget it.

Create your account

1. Select the Dashlane D in your browser’s toolbar or extensions menu, and select Create an account.
2. Enter the email address you want to use for your account.
3. Create the Master Password for your Dashlane account. Keep your Master Password a secret, and don't send your password over the internet.

Tip: Worried that you might forget your Master Password? Download and log in to the Dashlane mobile app. If you turn on biometrics and Biometric recovery in the mobile app, you can reset your Master Password using your fingerprint or face.
Master Password reset with biometric recovery

1. Select the Dashlane D icon in your browser’s toolbar.
2. Enter the email address you use for Dashlane and your Master Password.
3. In the extension pop-up, select Open the web app.
4. Follow the onboarding checklist.
   Onboarding checklist in this article

For most browsers, the Dashlane D is green when you're logged in.

For most browsers, the Dashlane D is orange when you're not logged in. You need to log in first to access the web app.

For Safari, the Dashlane D is dark gray when you're logged in and light gray when you're not logged in.

Note: In the recent versions of Safari, you can choose the colors of your extensions in the appearance settings of your Apple device. Whatever color you choose, the D icon is a dark shade when you're logged in to Dashlane and a light shade when you're not.

If you previously stored your passwords and login details in a browser or a different password manager, you can import your data directly into Dashlane instead of manually entering it.

Import your data into Dashlane

You can also add passwords one by one:

1. From the Get started page, select Add your first password as you browse, and a list of some popular websites to choose from appears.

   

2. Select the website you want to start with.
3. Select Open selected website. If you're already logged in to the website, log out. When you log in again, a pop-up appears and asks if you want to save to Dashlane.

   

4. Select Save. If Dashlane already has information saved for this site, a pop-up appears. We ask if you want to update the login with this new password or create a new login for this website.
   

   

If you use Safari as your browser: Dashlane currently uses macOS native autofill for the web app in Safari, which requires setting up the alternative autofill solution.
Learn more about the alternative autofill solution
You can also try our new Safari web extension that gives you early access to our key Autofill features.
Learn how to install the new extension

1. Select Try Autofill on the Get Started page.
   More about Autofill

   

2. Select Store personal info to continue. Dashlane asks you to enter basic details that websites might ask you for, such as your name, date of birth, and phone number.

   

3. Enter your information and select Continue.
4. Select Save and then Continue.

   

5. On the next screen, you can test Autofill. The Dashlane D appears in each field. Select one of the fields. In the pop-up, select the data you entered and Dashlane will autofill. Select Done.

   

You can add Dashlane to your mobile device from the Get Started page. This step is optional, and you can complete it anytime.

1. Select Get the mobile app.

   

2. On the next screen, scan the QR code with your mobile device.

   

   If you have issues, select It's not working for some tips.

   

3. After you scan the code, follow the steps on your mobile device to download and install the Dashlane app.

Tip: Worried that you might forget your Master Password? Download and log in to the Dashlane mobile app. If you turn on biometrics and Biometric recovery in the mobile app, you can reset your Master Password using your fingerprint or face.
Master Password reset with biometric recovery