This article is for people who have been invited to join a professional plan or are just getting started as a member of a professional plan.
If you're an admin, visit this article to add and invite members
You can use these resources to help you get started:
- Read our Quick Start Guide
-
Watch the recording of our plan member webinar
Join a professional plan and start using Dashlane
Step 1: Accept your invitation to join a plan
You’ll receive an invitation from your plan’s admin to join a Dashlane professional plan. In that email, select Get started to accept the invitation. Follow the prompts to create an account or join the plan with your existing Dashlane account.
If your admin invites you with an invite link instead, select the link and follow the prompts. If you already have a Dashlane account and you're logged in, you can use the link to join the plan and then refresh the web app to see the professional plan features reflected on your account.
You can use single sign-on (SSO) to log in to Dashlane instead of a Master Password. You still start by selecting Get started in the invitation email or opening an invite link. You have SSO if you use the same login application to access Dashlane and other work accounts. If you don't know whether you have SSO, ask your manager or plan admin.
More about joining a plan with SSO
Step 2: Install the Dashlane browser extension
The Dashlane browser extension is how you use Dashlane on your computer.
Install the Dashlane browser extension in Chrome, Firefox, Edge, or Safari
After installation, select Extensions, shown as a puzzle icon, in your browser's toolbar, and then select Pin, shown as a pin icon. Select your newly pinned extension pop-up, shown as a D in your browser's toolbar, for quick access to many of Dashlane's features. Select Open the web app from the pop-up to access more features and control your account settings.
Get started with the Dashlane web app and the Dashlane browser extension
What is Dashlane?
Video: Install the Dashlane browser extension after joining a Dashlane professional plan
Step 3: Set up your account recovery options
In case you ever forget your Master Password, we recommend setting up admin-assisted recovery and the account recovery key. Both options will help you regain access to your Dashlane account without losing any data.
Important: To recover your account, you need to set up a recovery method before you forget your Master Password. Dashlane never stores or shares your Master Password, so we can't tell you your password if you forget it.
If you log in to Dashlane using single sign-on (SSO) instead of a Master Password, you can skip this step. You have SSO if you use the same login application to access Dashlane and other work accounts. If you don't know whether you have SSO, ask your manager or plan admin.
Step 4: Add your passwords and data to Dashlane
Dashlane automatically prompts you to save your usernames and passwords—known as logins—as you browse the internet. To start saving your logins to Dashlane, log in to any website and select Save in the Dashlane pop-up that appears.
Video: Save a login to your vault using the Dashlane browser extension
You can also save logins to Dashlane manually
If you have the Spaces feature, you can import passwords from another password manager or CSV file to your Personal Space in your Dashlane account. If you don’t have the Spaces feature, we don’t recommend keeping personal data in your work account.
Import passwords from another password manager or CSV file to Dashlane
More about Spaces
Step 5: Turn off other password managers
To get the best experience with Dashlane, we recommend that you turn off any other password managers in your browser:
Google Chrome | Mozilla Firefox | Microsoft Edge | iCloud Keychain
Get the most out of Dashlane as a professional plan member
Set up biometric login
Important: Even if you have this turned on, you may still need your Master Password to log in sometimes. To set up a recovery method in case you forget your Master Password, set up admin-assisted recovery or account recovery key.
Admin-assisted recovery
Account recovery key
We recommend turning on biometrics and Biometric recovery in the mobile app. Then you can reset your Master Password using your fingerprint or face.
Master Password reset on Android
Master Password reset on iOS
Master Password reset on the macOS app
Explore Dashlane professional features
Take full advantage of the features that are unique to Dashlane professional plans.
Secure Notes:
With Secure Notes, you can save important information that needs to be stored securely but accessed easily. You can store information like alarm codes, account numbers, recovery keys for accounts unrelated to Dashlane, and private notes of up to 10,000 characters. Then share your Secure Notes in Collections with groups and individuals who are part of your organization and have Dashlane accounts. You can also safely store your payment methods in your vault and use them anytime you pay for something online.
Add and manage Secure Notes
Share your Collections with other plan members
Manage payment cards and accounts saved in Dashlane
Secure sharing: You can use Dashlane's secure sharing feature to share one or more logins and Secure Notes with other people who use Dashlane. You can share with one person or multiple people and groups.
Friends & Family plan: If you're part of an organization using Password Management, you'll have access to the Friends & Family plan and can invite up to nine members of your friends and family to join at no additional cost.
Getting the Friends & Family plan as a member of a professional plan
Compare professional plans
Secrets: If you're part of an organization using Password Management, use secrets to securely store and manage sensitive company information like API keys, database credentials, encryption keys, and authentication tokens.
Add and manage secrets in Dashlane
Compare professional plans
Improve your Password Health
View and improve the security of your passwords. Open the web app from the extension pop-up and, from the Tools section, open your Password Health page.
More about your Password Health
Video: Track your Password Health on web app
If a password is compromised, reused, or weak, we recommend that you change it to a new, secure password or passphrase, generated by Dashlane. When you log in with your new password, select Replace in the Dashlane pop-up that appears.
Generate a password or passphrase with Dashlane
FAQ
How do I join a professional plan with an existing Dashlane account?
Passwordless accounts aren't currently available for Dashlane professional plans.
What if I have a Passwordless account and want to join a professional plan?
If you have a passwordless account and you've been invited to join a professional plan with Confidential SSO enabled, you can now join the plan, and your account will be migrated to login with SSO. If you don't know whether the professional plan has Confidential SSO, ask your manager or plan admin.
Join a professional plan that uses SSO
Your Dashlane account is linked to the email address you use to log in. If you want to join a professional plan with an email address that's already linked with a Dashlane account, your admin just needs to invite that email address to the professional plan.
You'll receive an invite email from your admin. Select Get started in that email and follow the prompts. If you're logged out, you'll be prompted to log in first. If you're invited with an invite link, log out before you open the link.
Important: If the plan you're joining has Spaces, a Business Space will be added to your Dashlane account. When you join, you can move any work-related logins from the Personal Space to the Business Space.
If you're joining a plan that doesn't have Spaces, we recommend moving personal data to a new personal account before joining the plan. If you don't move your data and you join the professional plan, you'll see a banner in the web app giving you the option to move all your existing logins to the Business Space of your account. If you open each of the existing logins, you can also move them to the Business Space one by one, or delete them. If you don't move these logins, you won't be able to share or add them to collections, among other limitations.
Use Spaces to separate your personal and work logins
Move your data to a new Dashlane account
What if Dashlane gets hacked?
Everything you store in Dashlane is encrypted—converted to a scrambled code—using your Master Password as the key. Without your Master Password, your data remains safely indecipherable. This means that everything in your account remains securely encrypted even in the unlikely event that Dashlane gets hacked. To learn more, read this blog post or our Security white paper.
Blog post: What if Dashlane gets Hacked?
Dashlane's Security Principles & Architecture
Can I export the personal logins in my Personal Space if I leave my current employer?
If your account has the Spaces feature and you keep personal logins in the Personal Space, you can export your Personal Space logins before you're removed from the plan.
Export your personal logins
Leave a professional plan
If you don’t take action before your account is removed, you risk losing access to all of the Personal Space logins and data you stored in Dashlane. The best way to avoid losing access to your data is to export it to a new, personal account before your account is removed from the plan. This action is essential if you log in with single sign-on (SSO) because you'll permanently lose access to your account as soon as it's removed from the plan. You have SSO if you use the same login application to access Dashlane and other work accounts. If you don't know whether you have SSO, ask your manager or plan admin.
What happens if my cellphone or laptop is stolen or lost?
If you lose your device or it's stolen, you can sign in from another device and immediately revoke Dashlane access on the missing device.
Even if you recover the device, no one can access your login storage without your Master Password and the additional 2-factor authentication (2FA) token if you've set it up.
Since Dashlane has a web app, does that mean all my data is on the web?
No. First, Dashlane authenticates the computer, and then Dashlane downloads the encrypted data to your hard drive. Only then is the data decrypted locally on your device with your Master Password.
How do I turn off Dashlane for specific websites?
If you don't want Dashlane to pop up on certain websites, you can turn off autofill to remove autofill information and login storage.
Turn off autofill
Autofill tips and tricks
Your plan admin controls Dashlane's autofill and auto-login features. If you notice that autofill isn't working on a website, your admin might have paused autofill for that website or IP address.
My browser already autofills my data. Do I keep using that?
The major web browsers—Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari—have built-in technology for generating, storing, and autofilling login details. Dashlane provides these features and more while also securing your data with the highest level of encryption.
After importing your logins into Dashlane, we recommend turning off your built-in browser password manager, deleting any saved logins in your browser, and storing your logins exclusively in Dashlane.
Turn off password saving and autofill in these browsers:
Google Chrome | Mozilla Firefox | Microsoft Edge | iCloud Keychain
I saved a login to my Personal Space, and it ended up in my Business Space. What should I do?
Some accounts have the Spaces feature. If your account has Spaces, your admin can force all of your logins with work-related domains into your Business Space and prevent you from exporting them if you leave the plan. You can move any logins without work-related domains to your Personal Space at any time.