This article is about Dashlane personal plans. Are you the admin of a Dashlane professional plan?
Cancel your subscription for a professional plan
You can cancel your subscription to a Dashlane personal plan anytime. When you cancel, you keep your plan until the end of your billing period, but we turn off autorenewal for your subscription.
Do I need to cancel my Dashlane Premium trial to avoid charges?
What happens to my plan and data when I cancel my subscription?
When you cancel your subscription, you keep your plan until your current billing period ends. You keep any data you've saved in your Dashlane account when your subscription ends.
After your subscription ends, you can continue to log in, but your passwords will remain accessible for export only. You can’t add, edit, copy, or view your passwords in Dashlane. You can purchase a paid plan or export your passwords to a CSV file. If you no longer want to use your Dashlane account, you can delete it. Deleting your account removes all your data from Dashlane.
Export your Dashlane data
Delete your Dashlane account
Compare Dashlane personal plans
How do I stop receiving Dashlane emails after I cancel my subscription?
The only way to stop receiving emails from Dashlane is to delete your account. Deleting your Dashlane account erases all your data, including logins and any personal information linked to your account. This process also erases all financial data associated with the account.
How do I stop receiving emails from Dashlane?
Delete your Dashlane account
The process for canceling your subscription depends on how you paid for Dashlane.
I don't know where I paid for Dashlane
I paid in the Google Play or Apple App stores or with PayPal
You need to cancel directly with the company you used to pay for Dashlane:
- Cancel a subscription with Google Play
- Cancel a subscription with Apple
-
Cancel an automatic payment in PayPal
Note: Unless you live in the United Kingdom, you can no longer buy new Dashlane plans with PayPal. If you cancel your subscription, you won't be able to use PayPal to pay for Dashlane again.
I paid on the Dashlane website with a credit card
You can cancel directly in the Dashlane web app. This option is only available if you paid with a credit card on our website.
- Open the Vault menu in the top-left of the web app, and select Subscription.
- On the Subscription page, select Cancel your subscription in the right panel.
- On the next page, select Continue cancellation.
If you want a refund, you can start the process after canceling, as the refund link appears in the right panel once the cancellation is complete. Don't leave until you've requested your refund.
Get a refund for my Dashlane subscription
Important: If you've already canceled your subscription and can't find the page where you select Request refund, you can get help by selecting Chat with bot in the bottom right of this page.
I'm having trouble canceling my subscription
You can get help canceling your subscription by selecting Chat with bot in the bottom right of this page.