Deleting your Dashlane account deletes all your account data, including your logins and any personal information linked to your account. It also deletes all financial records and data associated with the account, so Dashlane won't be able to process refunds, look up transactions, or provide any other support related to the deleted account.
This action can't be undone. You won't be able to log in to your account or access your data.
Export your data
To prepare for deleting your account, you'll likely want to export your data so you don't lose it.
Cancel automatic renewal
If you subscribed to a Dashlane paid plan (Essentials or Premium) from the Apple or Google store, you need to disable the automatic renewal of your subscription before you delete your Dashlane account. To do so, please visit these articles:
Important! Deleting your account on the web page won't automatically remove Dashlane from your computer. Similarly, removing Dashlane from your computer won't close or reset your account. To completely leave Dashlane, you need to do both.
Delete your account
If you do not want to use Dashlane anymore and want to permanently cancel your account and delete all the data associated with it, you need to do these three things:
- Uninstall Dashlane from your computer.
- Visit our delete page and follow the instructions.
Go to the delete page
- Check your email for an "Account deletion request" message containing a confirmation security code. Enter the confirmation code on the deletion page and select Delete my account.
If you have enabled 2-factor authentication to protect your account, you will need to use the token generated by your 2FA app to finalize the process. If you no longer have access to the app or the device you used to set up 2FA, you need to get a recovery code.
Let us know how we can do better
If you can spare a minute, we'd truly appreciate hearing what you didn't like or what disappointed you and made you want to close your account. Your feedback will help us understand and learn from your experience, so please don't be shy!