If you don't want to use Dashlane any longer, you can delete your account. You can create a new account anytime.
Deleting your Dashlane account erases all data associated with the account, including all logins, personal details, and payment info. After you delete your account, Dashlane can't process refunds, look up transactions, or provide any other support related to the account. After deleting your account, you'll no longer receive emails from Dashlane.
Deleting your account doesn't uninstall our apps from your devices.
If you need to delete an account for a deceased person, visit this article:
Manage the account of a deceased Dashlane customer
Before you delete your account
Important: Before deleting your account, complete any of the steps in this section that apply to you. We can't help you with any of these processes after you delete your account.
- If you have a paid Dashlane plan, cancel your subscription. You don't need to cancel if you have Dashlane Free.
Cancel your Dashlane subscription
I already deleted my account without canceling my subscription
If you deleted your account without canceling your subscription, you can get help through our support chatbot. Open the chatbot by selecting the Chat with bot icon, shown as a speech bubble, at the bottom of any Help Center page. In the chatbot, follow the prompts and briefly describe your issue.
- If you paid for your subscription within the last 30 days, you can request a refund. Refunds are available for personal plans but not professional plans.
- If you have a paid Dashlane plan that you want to move to another Dashlane account, make sure to transfer your subscription before you delete your account.
How do I transfer my subscription?
- Open our support chatbot by selecting the Chat with bot icon, shown as a speech bubble, at the bottom of any Help Center page.
- Enter the login email address for the Dashlane account that you plan to delete.
- Follow the prompts and enter "transfer subscription."
- We recommend exporting your data if you haven't already. Deleting your account erases all your data.
Export your data with a CSV file
Export your data with a secure DASH file
Delete your Dashlane account
Warning! Deleting your account erases all data stored in your account. You won't be able to log in or access your data, and we won't be able to provide any support related to the account. Before you delete your account, export your data to avoid losing it. In some cases, you also need to cancel your subscription first.
If you have more than one Dashlane account, you need to log out of all of your accounts.
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Go to our account deletion page
To access the deletion page, you need to be logged out of the Dashlane Smart Extension in that browser.
- Enter the email address you use to log in to Dashlane.
- A new tab opens to perform a security check, which helps prevent phishing. This security check ensures that only genuine requests reach our system, so attackers can’t fake the process or trick you into logging in on a fake website.
Note: You might need to turn off your ad blocker or add Dashlane to the list of allowed websites.
- Do not close the account deletion page. If we've asked for an email verification code, open your email in a separate tab or on a separate device. If we've asked for a 2FA token, open your authenticator app. If you can't find your 2FA token, you can use a 2FA recovery code.
- On the account deletion page, enter your email verification code, 2FA token, or recovery code.
- Then select Delete my account and confirm.
Uninstall Dashlane apps
Deleting your account won't remove Dashlane from your computer or phone. To remove Dashlane from your devices, you need to uninstall all of our apps.
Important: Uninstalling Dashlane from your computer won't cancel your subscription or delete your account. To completely leave Dashlane, you need to cancel your subscription, delete your account, and uninstall our apps.
Let us know how we can do better
We want to hear why you're closing your account. Your feedback helps us understand our customers' experience and improve our apps and services. Our Product team regularly reviews the feedback we receive. Open the link below and select + Submit idea to add your feedback.