If you don't want to use Dashlane any longer, you can delete your account. You can create a new account anytime.
Deleting your Dashlane account erases all your data, including logins and any personal information linked to your account. This process also erases all financial data associated with the account. After you delete your account, Dashlane can't process refunds, look up transactions, or provide any other support related to the account.
Before you delete your account, we recommend exporting your data. In some cases, you'll also need to cancel your Dashlane subscription first. After deleting your account, you might want to uninstall our apps.
Export your Dashlane data
Cancel your Dashlane subscription
If you bought your Dashlane plan from the Apple or Google Play app stores, you must cancel your subscription before deleting your Dashlane account.
If you bought your Dashlane plan from our website, we'll cancel your plan automatically when you delete your account. If you have Dashlane Free, you don't need to cancel your plan.
Delete your Dashlane account
Warning! Deleting your account erases all data stored in your account. You won't be able to log in or access your data, and we won't be able to provide any support related to the account. Before you delete your account, export your data to avoid losing it. In some cases, you also need to cancel your subscription first.
- Go to our account deletion page
- Enter the email address you use to log in to Dashlane. We'll ask you for a verification code sent to your email address. If you have 2-factor authentication (2FA) turned on, we'll ask for a 2FA token from your authenticator app instead.
- Do not close the account deletion page. If we've asked for an email verification code, open your email in a separate tab or on a separate device. If we've asked for a 2FA token, open your authenticator app. If you can't find your 2FA token, you can use a 2FA recovery code.
- Enter your email verification code, 2FA token, or recovery code on the account deletion page. Select Delete my account and confirm.
Uninstall Dashlane apps
Deleting your account won't remove Dashlane from your computer or phone. To remove Dashlane from your devices, you need to uninstall all of our apps.
Important: Uninstalling Dashlane from your computer won't cancel your subscription or delete your account. To completely leave Dashlane, you need to cancel your subscription, delete your account, and uninstall our apps.
Let us know how we can do better
We want to hear why you're closing your account. Your feedback helps us understand our customers' experience and improve our apps and services. Our Product team regularly reviews the feedback we receive. Open the link below and select + Submit idea to add your feedback.