If you do not want to use Dashlane anymore and wish to permanently delete your account, here are the three things you need to do:
- First, uninstall Dashlane from your computer. Click here to learn how to do this.
- Then, go to the delete page and follow the instructions there.
- Check your email for a message entitled "Account deletion request" that will give you a confirmation security code. Enter the confirmation code on the deletion page and click Delete my account.
Doing so deletes your Dashlane account and all of its data, including your passwords and any personal information linked to your account. This will also delete all financial records and data associated with the account. We will not be able to process refunds, look up transactions, or provide any other support related to the deleted account. This action cannot be undone, and you will not be able to log in to your account anymore.
Please note that deleting your account on the web page will not automatically remove Dashlane from your computer. Similarly, removing Dashlane from your computer will not delete or reset your account. You need to do both in order to fully leave Dashlane.
It would be great if you took a minute to send an email to support@dashlane.com to explain to us what you did not like or what disappointed you in Dashlane and made you want to cancel your account. This will help us understand and learn from your experience, so please don't be shy!