You need to turn on screen lock in your device settings before turning on PIN lock in the Dashlane app. If you haven't already, go to the device settings and turn on screen lock. Depending on your device, you'll likely find the setting in a section named "Security," "Screen lock," or "Lock screen."

Set screen lock on an Android device

After you set up biometric unlock or PIN lock for the Dashlane Android app, you can open the app without using your Master Password. We'll still ask you to enter your Master Password after restarting your device or logging out manually.

If you've turned on both biometric unlock and PIN lock, biometrics is the first option that appears when you try to open your app. If biometrics fails, we'll ask you to enter your PIN.

If you enter an incorrect PIN three times, we'll ask you to enter your Master Password. We'll also ask you to enter your Master Password if you only have biometric unlock turned on and biometrics fails.

If you have a passwordless account and enter your PIN incorrectly three times, you're taken back to the login page. To access your account in the Android app, you'll need to use our security challenge or a QR code from a different device. If you're not logged in to Dashlane on other devices, you can use your account recovery key.

Use Dashlane on a new device
More about passwordless login for your Dashlane account
Set up and use account recovery keys

If you have a Master Password for your Dashlane account, unlock methods don't completely replace your Master Password. You'll need to enter your Master Password every 14 days, or whenever you log in after manually logging out of your account.

You also need your Master Password to view or autofill logins or Secure Notes if you've turned on the setting Require Master Password for that item.

More about requiring your Master Password

You might need to enter your Master Password when you change settings, such as adding a new fingerprint, turning on PIN lock, or changing your Master Password.

Unlock methods only replace your Master Password if you’ve set up a passwordless Dashlane account.

Passwordless login for Dashlane

If you log in using single sign-on (SSO), you can use your biometrics or a code instead of the SSO sign-in process to log in on your mobile device.

No, the unlock methods in this article don't replace 2FA. After turning on 2FA, you'll need your 2FA token and Master Password the first time you log in. After you turn on Biometric unlock or PIN lock, you'll use your face,  fingerprint, or PIN code instead of your Master Password.

If you've turned on 2FA for every time you log in to Dashlane: You'll need a 2FA token and your fingerprint or PIN code for every login. You can select Disable 2FA in the security settings of the Dashlane Android app, and you won't need to enter a 2FA token to unlock that device.

Where do I find the Disable 2FA setting in the Android app?

To turn on biometrics on Android, you need a device that can read faces or fingerprints. However, Biometric unlock in Dashlane doesn't work with fingerprint recognition on certain older Samsung devices. Make sure you have the most recent version of Dashlane.

Check for updates in the Google Play Store

With Biometric unlock or PIN lock turned on, Dashlane still asks you to enter your Master Password in these situations:

• After restarting your device
• When you have trouble unlocking the app
• From time to time to make sure you remember your password
• If you log out manually