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Search the Help Center
Ask a question in the search bar at the top of any Help Center page, browse the navigation panel on the left, or check out our troubleshooting articles.
Fix common problems | Find other solutions | Browse admin articles
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Open our chatbot
2. Enter the email address you use to log in to Dashlane.
3. Describe your issue.
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Connect with a support agent if needed
If you’re on an active plan or trial, the chatbot can connect you with an agent when necessary. You'll be offered the support options available with your plan.
Note: You can also access your available support options from the Admin Console: Log in to the Dashlane browser extension and open the Admin Console. From the menu in the top-left corner, select Contact Support.
Support options by plan
| Support option | All plans | Password Management | Credential Protection | Enterprise |
| Help Center & AI chatbot | ✓ | ✓ | ✓ | ✓ |
| Email with an agent | ✓ | ✓ | ✓ | ✓ |
| Chat with an agent* | ✓ | ✓ | ✓ | ✓ |
| Schedule a screen share with an agent†‡ | – | ✓ | ✓ | ✓ |
| Call to speak with an agent†‡ | – | – | – | ✓ |
*Chat is available Monday–Friday, 6 AM–6 PM ET.
†Screen shares and calls are available Monday–Friday, 9 AM–6 PM ET.
‡Screen shares and calls are in English only. Help Center, email, and chat are also available in French, German, and Spanish.