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How to get help for Dashlane admins

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How to get help for Dashlane admins

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Tip: You can solve many problems using the search bar at the top of any Help Center page, browsing the navigation panel on the left, or chatting with our AI chatbot by selecting chatbot icon in the lower-right corner.

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  1. Open the Admin Console support options

    For the fastest access to a live agent, log in to the Dashlane browser extension and open the Admin Console. From the menu in the top-left corner, select Contact Support to view your available options.

  2. Choose your support option

    Support option All admins Omnix Password Management Omnix Credential Protection Omnix Enterprise
    Help Center & AI chatbot ✓ ✓ ✓ ✓
    Email ✓ ✓ ✓ ✓
    Live chat ✓ ✓ ✓ ✓
    Scheduled screen share - ✓ ✓ ✓
    Inbound phone call - - - ✓

    The Help Center, email, and chat are available in English, French, German, and Spanish. Zoom calls and phone support are available in English only. Live chat, screen shares, and phone support are available Monday through Friday, 9 AM to 6 PM ET.

Never share your Master Password with Dashlane or anyone else. Dashlane provides phone support numbers only for admins of organizations with Credential Protection, and only through the Admin Console.

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