This article is for team members whose company purchased a Dashlane Team or Dashlane Business plan. If you purchased a personal or Dashlane family plan, see our getting started guide for non-business users.
Dashlane administrators: To make sure you always give your team members the most up-to-date information, you can link to this article from any internal documentation you create. For a higher-level overview, check out our Quick Start Guide.
Welcome to Dashlane—an app that helps people and businesses securely save and use passwords and other important information. Dashlane helps team members save time they ordinarily lose resetting passwords or getting locked out of work accounts while helping safeguard your company's data.
Once you've completed the steps in this article and are up and running, you can join our live Getting Started Webinar for plan members to learn the basics of Dashlane!
Contents
Step 1: Accept your invitation
After your company's Dashlane admin has invited you to join your company's plan, you receive an email from Dashlane inviting you to join that account or join Dashlane if you don't already have an account.
Open the email, select the button to accept your invitation, and follow the instructions to create your account. For more details, visit the article for how you log in to Dashlane.
How to join the plan if you log in to Dashlane using a password
How to join the plan if you log in to Dashlane using SSO
Note: You can't create a Dashlane account with Internet Explorer, so use Chrome, Firefox, Edge, or Safari.
As part of this initial sign-up process, you'll most likely be asked to install our browser extension (in Step 2). If the extension already appears in your browser, your employer might have preinstalled the extension on your computer.
Step 2: Install the Dashlane browser extension
The browser extension is central to the Dashlane experience. Because so much of our work and sensitive data gets filtered through our browsing habits, Dashlane enables you to save new logins automatically, autofill passwords, payments, personal information, and much more. In addition, Dashlane's autofill function is powered by machine learning, which makes it faster and more accurate than most.
Quick tips
Pin the extension to your toolbar by selecting the pushpin icon next to Dashlane in your list of extensions to ensure Dashlane always stays visible.
Note the color of your extension icon to check your login status. Orange means you're logged out, and green means logged in.
Watch this video for a tour of the browser extension.
Step 3: Test out the web app
The web app is your home base for all things Dashlane. In your browser, select the Dashlane D icon and then select Open the web app.
Watch this video for a tour of the web app.
Through one simple interface, you can perform these actions:
- View and save passwords, IDs, and secure notes for things like WiFi passwords, office door codes, and other important information.
- Assess your online security health from your Password Health dashboard and see if any of your passwords have been compromised.
- Use Dark Web Monitoring for up to five accounts to ensure you learn quickly if your data is part of a breach.
You can create a Dashlane shortcut to navigate to the web app right from your dock or taskbar. Watch this video to see how it's done.
Step 4: Enable account recovery
This step is relevant only if your company has a Dashlane plan that requires Master Passwords. You can skip this step if you log in to Dashlane with your company's single sign-on.
The power of Dashlane is its ability to access all your passwords with one single, secure login. So, what happens if you forget that password? No worries, help is on the way! But getting help varies slightly based on the plan your company purchased.
If you created a Master Password while setting up your account, you should have been prompted to enable Account Recovery during setup.
- If you didn't activate Account Recovery when prompted, you can do it now. In the web app, select My Account, Settings, and then Security Settings, and then turn on Account Recovery.
- If you were never prompted to turn on Account Recovery, it's possible that your Dashlane admin hasn't enabled this feature for your plan or that you created a personal Dashlane account separate from your team. To check, select My account and then Subscription. You'll see a banner detailing what type of plan you have. If this doesn't say Business, reach out to your Dashlane admin, who can easily connect your personal account with your company account.
If you log in to Dashlane with your company's single sign-on, Account Recovery is handled by your company's single sign-on provider—not Dashlane. In this case, contact your company's tech or IT admin, and they can get you back up and running.
Step 5: Add passwords to your vault
Dashlane stores passwords as fast as you can make them. After you log into the browser extension, Dashlane keeps a running list of all your logins for whenever you need them.
You have three ways to add passwords to Dashlane:
- Save your passwords as you go (Dashlane's recommendation): With the browser extension installed, Dashlane prompts you to save logins the next time you log in to a website or create an account.
- Manually add your passwords: Open the web app, select passwords in the menu, and select Add new to input new logins and the associated website or service.
- Import your passwords: If you want to migrate passwords to Dashlane from a different password manager or have your own list of passwords you want to import, you can import a CSV file of your passwords.
Once you've completed the steps in this article and are up and running, you can join our live Getting Started Webinar for plan members to learn the basics of Dashlane!
Getting more from Dashlane
Dashlane is more than just passwords. Plenty of tools within the web app can make life easier.
Secure notes: Dashlane allows you to create and share Secure Notes for things like private keys to software, WiFi passwords, and important documents that need to be stored securely but accessed easily. Navigate to Secure Notes and add them at your leisure. Similarly, you can store payment info so you don't need to find your credit card whenever you make a purchase online.
Work-life separation with Smart Spaces: You can use your Dashlane account to separate your work data from your personal data. Spaces help you keep everything organized all in one place.
Secure sharing: You can use Dashlane's secure sharing feature to share one or more passwords and Secure Notes with other people who use Dashlane. You can share with one person or multiple people and groups.
Use 2FA for an extra layer of security: Have you ever tried logging into an account and had to retrieve a code sent to an email address or device? Dashlane supports this exact two-step verification process—just like Google Authenticator or Authy—but it also auto-fills the codes it generates so you don't interrupt your workflow.
Go mobile: Like any good citizen of the web, Dashlane has a mobile app. After setting up your account on your computer, download Dashlane from the Google Play or iOS App Store, and you'll have access to all the same powerful features on the go. You can unlock Dashlane with your fingerprint scanner or Face ID for easier access.
Set up biometric authentication on Android
Set up biometric authentication on Apple iOS
Access Dashlane offline: The Dashlane web app works directly from your browser even when you're offline. (Note that if your company has integrated Dashlane with its single sign-on tool, offline access is available only on mobile devices). Select the Dashlane icon anytime, whether you have a signal or not, to make any modifications to your personal information. Dashlane automatically syncs your changes the next time you're connected.
Watch this video to learn more about offline access.
FAQ
What if Dashlane gets hacked?
Everything you store in Dashlane is encrypted—converted to a scrambled code—using your Master Password as the key. Without it, your data remains safely indecipherable. This means that everything in your account will remain securely encrypted even in the unlikely event that Dashlane gets hacked. To learn more, we recommend reading this blog post or our Security white paper.
Blog post: What if Dashlane gets Hacked?
Dashlane's Security white paper
Can I export my personal passwords if I leave my company?
If you log in to Dashlane using a Master Password—as opposed to your company's single sign-on tool—you'll still have access to your personal space when you leave your company and will use the same Master Password to log in. You'll also receive Dashlane Premium free for a limited time to continue enjoying the full product experience.
If you log in to Dashlane with your company's single sign-on tool, you can export all personal passwords into a CSV or Excel spreadsheet file so that you can take them with you.
Export your personal passwords
How secure are my passwords if they're all stored in the same place?
Dashlane secures all transmitted data using the highest possible level of encryption. These security methods ensure that your passwords are protected in your Dashlane vault. Dashlane is also the only password manager with a patent on its security architecture.
Dashlane also offers additional protection of your account with 2-factor authentication (2FA). Whenever you add Dashlane to a new device, you'll be asked to enter a one-time, 6-digit code sent to your contact email address. You can also configure Dashlane to require this type of code at every login, providing increased protection against phishing and remote attacks.
What happens if my cellphone or laptop is stolen or lost?
If you lose your device or it's stolen, you can sign in from another device and immediately revoke Dashlane access on the missing device.
Even if you recover the device, no one can access your password storage without your Master Password and the additional 2-factor authentication (2FA) code if you've set it up.
Since Dashlane has a web app, does that mean all my data is on the web?
No. First, the computer is authenticated, and then the encrypted data is downloaded to your hard drive—only then is the data decrypted locally on your device with your master password.
How do I disable Dashlane for specific websites?
If you don't want Dashlane to pop up on certain websites, you can easily turn off autofill to remove autofill information and login storage.
To disable Dashlane autofill on forms and websites, select the Dashlane extension in your browser, select the Autofill tab, and select the This entire website or This page only tab.
Note: If the options under This page only and This entire website are grayed out, your plan admin has disabled Dashlane for this website, and you can't enable autofill for that site.
My browser already saves all of my passwords: Why should I change my work habits, and how do I turn off my browser's autofill?
The major web browsers—Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari—have built-in technology for generating, storing, and auto-filling credentials. Dashlane has these features and more, while also securing your data with the highest level of encryption.
Using a built-in browser password manager—like in Chrome or Firefox—and Dashlane at the same time will cause a conflict when trying to fill in passwords or forms on websites. You might see duplicate password suggestions or incorrect content being filled in.
After you've imported your passwords into Dashlane, we recommend that you disable your built-in browser password manager. We also recommend that you delete any saved passwords in your browser and store your passwords only in Dashlane.
Turn off your browser's built-in password manager
I saved a personal password, and it ended up in my work vault (or vice versa). What should I do?
Most Dashlane admins enable a feature that automatically places logins that use your company email address into your company's vault. Any logins without a company domain or email address go into your personal vault. This may include business-related sites that use usernames instead of email addresses or sites that use your personal email address. If you want to move passwords to your company vault, select the password, scroll down to Space and select your company's name.
If a personal password lands in your company vault by mistake, you can move it back to your personal space as long as it's not using your company domain or email address.