Getting started with your company's Dashlane plan

This article is for team members whose company purchased a Dashlane Team or Dashlane Business plan.

Dashlane administrators: To make sure you always give your team members the most up-to-date information, you can link to this article from any internal documentation you create. For a higher-level overview, check out our Quick Start Guide.

Welcome to Dashlane—an app that helps people and businesses securely save and use passwords and other important information. Dashlane helps team members save time they’d ordinarily lose resetting passwords or getting locked out of work accounts, all while helping safeguard your company’s data.

If you purchased a personal plan or a Dashlane family plan, please see our getting started guide for non-business users.

Step 1: Accept your invitation

Once your company’s Dashlane administrator has invited you to join your company’s plan, you’ll receive an email from Dashlane inviting you to either join that account or to join Dashlane if you do not already have an account.

Open the email, click the button to accept your invitation, and follow the instructions to create your account. For more details about each step, please see Joining a business plan or Joining a Dashlane Business plan with SSO enabled.

Note that you cannot create a Dashlane account using Internet Explorer, so please use Chrome, Firefox, Edge, or Safari.

As part of this initial sign-up process, you’ll most likely be asked to install our browser extension (you’ll see in Step 2). If the extension already appears in your browser, your employer might have pre-installed the extension on your computer.

Step 2: Install the Dashlane browser extension

The browser extension is central to the Dashlane experience. Since so much of our work and sensitive data gets filtered through our browsing habits, Dashlane enables you to save new logins automatically, autofill passwords, payments, and personal information, and much more. In addition, Dashlane’s autofill function is powered by machine learning, which makes it faster and more accurate than most.

Quick tips

Pin the extension to your toolbar by selecting the pushpin icon next to Dashlane in your list of extensions to ensure Dashlane always stays visible.

Note the color of your extension icon to check your login status. Orange means you are logged out, and green means logged in.

Watch the following video for a quick tour of the browser extension.

Step 3: Test out the web app

The web app is your home base for all things Dashlane. Click the Dashlane browser extension, and then click Open the web app.

Watch the following video for a quick tour of the web app.

Through one simple interface, you’ll be able to:

• View and save passwords, IDs, and secure notes for things like WiFi passwords, office door codes, and other important information.
• Assess your online security’s health from your Password Health dashboard and see if any of your passwords have been compromised.
• Use Dark Web Monitoring for up to five accounts to ensure you’re quickly notified if your data is part of a breach.

You can create a Dashlane shortcut to navigate to the web app right from your dock or taskbar. Watch the following video to see how it's done.

Step 4: Enable account recovery

This step is relevant only if your company has a Dashlane plan that requires Master Passwords. If you logged in to Dashlane with your company’s single sign-on, you can skip this step.

The power of Dashlane is its ability to access all your passwords via one single, secure login. So, what happens if you forget that password? No worries, help is on the way! But getting help varies slightly depending on the plan your company purchased.

If you created a Master Password while setting up your account, you should have been prompted to enable Account Recovery during setup.

• If you did not activate account recovery when prompted, you can do so from the web app by clicking My Account > Security Settings and then toggling on Account Recovery.
• If you were never prompted to turn on account recovery, it’s possible that your Dashlane administrator has not enabled this feature for your plan or that you created a personal Dashlane account separate from your team. The best way to see if that's the case is to click My Account > Account summary, where you’ll see a banner detailing what type of plan you have. If this does not say Business, reach out to your Dashlane administrator who can easily connect your personal account with your company account.

  

If you logged in to Dashlane with your company’s single sign-on, account recovery is handled by your company’s single sign-on provider — not Dashlane. In this case, contact your company’s tech or IT administrator and they should be able to get you back up and running.

Step 5: Add passwords to your vault

Dashlane stores passwords as fast as you can make them. Once you’ve logged into the browser extension, Dashlane keeps a running list of all your login credentials for whenever you need them.

You have three ways to add passwords to Dashlane:

1. Save your passwords as you go (Dashlane’s recommendation): With the browser extension installed, Dashlane will prompt you to save credentials the next time you log into a website or create an account.
2. Manually add your passwords: Open the web app, select passwords in the left-hand menu, and then click Add new to input new credentials and the associated website or service.
3. Import your passwords: If you currently save your passwords in your browser or use a different password management app, Dashlane allows you to import a CSV file (we recommend this template) to quickly add everything to Dashlane. Within the web app, go to My Account > Import passwords > Custom CSV file.

Getting more from Dashlane

Dashlane is more than just passwords. Plenty of tools within the web app can make life easier:

• Secure notes: Dashlane allows you to create and share Secure Notes — for things like private keys to software, WiFi passwords, and important documents that need to be stored securely but accessed easily. Navigate to Secure Notes and simply add them at your leisure. Similarly, Dashlane allows you to store payment info so you won’t be fumbling around for your credit card anytime you make a purchase online.
• Work-life separation with Smart Spaces: You can use your Dashlane account to separate your work data from your personal data. Spaces help you keep everything organized all in one place.
• Secure sharing: Sharing passwords and secure notes with groups or individual colleagues is a breeze with Dashlane. Click Share in the top center area of the web app’s home screen and select any note or password you’d like to share. You can view all your shared items from the Sharing Center in the web app. Dashlane also lets you choose full or limited access to the items you share as well as other tools to ensure your credentials never get into the wrong hands.
  
• Use 2FA for an extra layer of security: Have you ever tried logging into an account and had to retrieve a code sent to an email address or device? Dashlane supports this exact two-step verification process (just like Google Authenticator or Authy), but it also auto-fills the codes it generates so you don’t interrupt your workflow.
• Go mobile: Like any good citizen of the web, Dashlane has a mobile app. After setting up your account on your computer, download Dashlane from the Google Play or iOS App Store and you’ll have access to all the same powerful features on the go. You’ll also be able to unlock Dashlane with your fingerprint scanner or Face ID for easier access. Learn how to set up biometric authentication on Android and iOS.
• Access Dashlane offline: The Dashlane web app works directly from your browser even when you’re offline. (Note that if your company has integrated Dashlane with its single sign-on tool, offline access is available only on mobile devices). Click the Dashlane icon anytime, whether you have a signal or not, to make any modifications to your personal information. Dashlane will automatically sync your changes the next time you’re connected.

  Watch the following video to learn more about offline access.

FAQ

What if Dashlane gets hacked?

Everything you store in Dashlane is encrypted (converted to a scrambled code) using your Master Password as the key. Without it, your data remains safely indecipherable. This means that everything in your account will remain securely encrypted even in the unlikely event that Dashlane gets hacked. To learn more, we recommend reading this blog post or Dashlane's Security white paper.

Can I export my personal passwords if I leave my company?

• If you log in to Dashlane using a Master Password (as opposed to your company’s single sign-on tool), you'll still have access to your personal space when you leave your company and will use the same Master Password to log in. You'll also receive Dashlane Premium free for a limited time so you can continue to enjoy the full product experience.
• If you log in to Dashlane with your company’s single sign-on tool, you can export all personal passwords into a CSV or Excel spreadsheet file so that you can take them with you. Then you can easily import them into the password manager of your choice. When you are ready to do this, go to the web app, click My Account > Export Data, and follow the remaining prompts.

Learn more about leaving a business plan.

How secure are my passwords if they’re all stored in the same place?

Dashlane secures all transmitted data using the highest possible level of encryption. These security methods ensure that your passwords are protected in your Dashlane vault. Dashlane is also the only password manager with a patent on its security architecture.

Dashlane also offers additional protection of your account with two-factor authentication (2FA). Whenever you add Dashlane to a new device, you'll be asked to enter a one-time, six-digit code sent to your contact email address. You can also configure Dashlane to require this type of code at every login, providing increased protection against phishing and remote attacks.

What happens if my cellphone or laptop is stolen or lost?

If you lose your device or it's stolen, you can sign in from another device and immediately revoke Dashlane access on the missing device. Learn how to manage your devices.

Even if you recover the device, nobody will be able to access your password storage without your master password and, if you've set it up, the additional two-factor authentication (2FA) code.

Since Dashlane has a web app, does that mean all my data is on the web?

Logging in to the web app works the same way as the Dashlane desktop application. First, the computer is authenticated, and then the encrypted data is downloaded to your hard drive — only then is the data decrypted locally on your device with your master password.

How do I disable Dashlane for specific websites?

If you don’t want Dashlane to pop up on certain websites, you can easily turn off autofill to remove autofill information and login storage.

To disable Dashlane autofill on forms and websites, click the Dashlane logo in the browser, and then click This Website and Disable Dashlane. To re-enable the autofill option, simply toggle Fill forms and login info within the extension. Remember to choose this option for both This page only and This entire website to get Dashlane to fill in your personal data again.

Note: If the options under This page only and This entire website are greyed out, your company admin has disabled Dashlane for this website, and you will not be able to enable autofill for that site.

My browser already saves all of my passwords: Why should I change my work habits, and how do I turn off my browser’s autofill?

The major web browsers (Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari) have built-in technology for generating, storing, and auto-filling credentials. The trouble is that these tools are designed to keep users loyal to a browser instead of keep those users' passwords secure. Saving passwords in a browser’s default solution may appear to speed up productivity, but these solutions don't have Dashlane’s ability to secure passwords, ensure they're synced across all your devices and browsers, or provide tools to make sharing passwords, 2FA codes, or secure notes easy and safe.

Using a built-in browser password manager (like in Chrome or Firefox) and Dashlane at the same time will cause a conflict when trying to fill in passwords or forms on websites. You might see duplicate password suggestions or incorrect content being filled in.

Once you have imported your passwords into Dashlane, you should disable your built-in browser password manager. We also recommend that you delete any saved passwords in your browser and store your passwords only in Dashlane. Follow this guide to turn off your browser’s built-in password manager.

I saved a personal password and it ended up in my work vault (or vice versa). What should I do?

Most Dashlane administrators enable a feature that automatically places credentials that use your company email address into your company’s vault. Any credentials without a company domain or email address will go into your personal vault. This may include business-related sites that use usernames instead of email addresses or sites that use your personal email address. If you want to move passwords to your company vault, select the password, scroll down to Space, and select your company’s name.

If a personal password lands in your company vault by mistake, you can move it back to your personal space as long as it's not using your company domain or email address.