1. Make sure you're entering the correct email address for your Dashlane account. Even when you change your contact email, you always log in with the email address that you used to create the account.
2. Check the email address for typos and extra spaces.
3. Enter your Master Password, select the Show icon, shown as an eye, and check for typos or extra spaces. Select the icon again to hide your Master Password.

   What is a Dashlane Master Password?

Note: If you're using a device with Dashlane for the first time, you need to authenticate the device, so we know it belongs to you. We'll send a verification code or token to your email or mobile device.
Use Dashlane on a new device

When you're checking your email and password, remember these things:

• Sometimes customers create more than one Dashlane account with different email addresses. Make sure you're using the right address to log in.
• Your contact email can be different than the email address you use to log in. Make sure you log in with the email address you used to create your account.
• Customers can change their Master Password. Try to remember if you've changed your password recently.

The device or browser you're using can cause login problems. Also, you might still be logged in to Dashlane on another device or browser.

Check whether you can access Dashlane on another device or browser:

• Try all computers and mobile devices that you use
• Try every browser on your computer or mobile device
• Try logging in to "app.dashlane.com" in a private browser window or in incognito mode

Important: If you can access Dashlane on another device or browser, save your data to a secure DASH file immediately. Then you won't lose your data if you reset your account.
Back up your data with a DASH file

If you're a member of a Starter, Team, or Business plan, check with your plan admin to see if the plan has been frozen. If the plan is frozen, you can't log in until it's unfrozen by the admin.

More about frozen Starter, Team, and Business plans

You might have a temporary problem with the app or browser you're using with Dashlane. Sometimes these simple solutions can solve login problems.

Make sure you have the most recent version of your browser:

Google Chrome  |  Microsoft Edge  |  Firefox  |  Safari

Clear cache, cookies, and browsing history in your browser:

Google Chrome  |  Microsoft Edge  |  Firefox  |  Safari

You can also try uninstalling and then reinstalling our app on the device where you're having a problem logging in.

Uninstall Dashlane

After each step, try to log in to Dashlane again.