Your Master Password is the only way to unlock your Dashlane account. Only you know your Master Password, and it is never shared with or stored by Dashlane.
Visit our security page to learn more
We can help you confirm whether you've forgotten your password, and then help you regain access or reset your account.
People using the Safari app or the iOS or Android mobile app: If you previously activated the Master Password reset with biometrics feature, you can reset your Master Password with your fingerprint or Face ID, depending on your device. This guide walks you through those details, but you can also read more in this article:
Master Password reset with biometrics
Members of a Dashlane Team or Dashlane Business plan: If your plan admin has turned on the account recovery feature, you might be able to send an account recovery request to your admin. This guide walks you through the details, but you can also read more in this article:
Zero-Knowledge Account Recovery
All others: If you've forgotten your Master Password, unfortunately, the data you saved in Dashlane can no longer be decrypted. You must reset the account to begin using Dashlane again. This guide walks you through the account reset process.
Let's troubleshoot
Our interactive guide helps you confirm whether you've forgotten your Master Password. If you have forgotten it, this guide helps you find the ways you might be able to regain access to your data based on your device, features, and plan. If you can't regain access, this guide walks you through the account reset process.