Passwordless login is currently only available when you create an account for a Dashlane personal plan.
What if I already have a Dashlane account?
I have a passwordless account and want to buy or join a Dashlane professional plan
You can create and access your Dashlane account without a Master Password. We call this feature passwordless login or passwordless authentication. To access your account, you authenticate yourself—or prove your identity—without entering a Master Password. You use a PIN code or biometrics instead, depending on the device or browser you're using.
Passwordless login is highly secure and makes accessing Dashlane easier than ever before. You no longer need to create and remember a complicated Master Password to safely manage your online life.
How does passwordless login work?
You can set up passwordless login when creating a Dashlane account.
- After choosing your Dashlane login email address, you'll decide how to secure your account. You can choose an account protected by a Master Password or a passwordless account.
- If you choose passwordless login, you'll set up a PIN code or biometrics depending on your device, which you'll use to lock and unlock your account. Your PIN and biometrics are device- and browser-specific, meaning they only work on the phone, tablet, computer, and browser where you set them up.
- We ask you to create an account recovery key, which lets you get back into your account if you're logged out on all devices. Save your key in a safe place.
- After setting up your passwordless account on one device, you can log in on other devices using a method we call the “security challenge." In certain situations, you can also use a QR code to set up your passwordless account on a new device.
Add devices with the security challenge
Add devices with a QR code - You'll use your PIN or biometrics to lock and unlock your Dashlane account. With both PIN and biometrics, you have three tries to unlock your account. If you enter the wrong PIN or your biometrics fail three times in a row, you'll need to use the security challenge or a QR code to log back in again. You'll also need to use the security challenge or a QR code if you log out manually.
Important: To log in using the security challenge or a QR code on one device, you must be logged in to Dashlane on another device. If you've logged out of all devices, your account recovery key is the only way to get back into your passwordless account. Make sure to save your account recovery key in a safe place. You may reuse your recovery key if you need to regain access to your account.
What makes passwordless login secure?
Passwordless authentication is easy and convenient but also more secure than previous ways of protecting and accessing your account. Currently, you prove your identity when logging in to an account by providing something that only you know—a password. But passwords come with important risks:
- Cybercriminals can steal your password in security breaches or phishing attacks
- Others can potentially guess your password, especially if it's simple
- A complex password can be hard to remember and cause you to lose access to your accounts if you forget it
Passwordless authentication gets rid of many of these problems in two ways:
- You use a device-specific PIN or biometrics to access your account. Your PIN is easy to remember, and biometrics means you don't need to remember anything. So you're unlikely to get locked out of your account and lose data.
- But your PIN and biometrics only work on the device where you set them up. Additionally, biometrics only works if you're physically present when trying to access the device. So accessing the account illegally — through a security breach or as part of a phishing attack — is extremely difficult.
Tips: For extra security, choose a PIN for Dashlane that’s different from the PIN you use to log in to your phone or computer. Always make sure to lock your app when you're not using it.
Lock your Dashlane app when you're not using it
You can set up passwordless login in any Dashlane app when you create your account. After you set up passwordless login, you can add other Dashlane apps to your account using a method we call the “security challenge.” If you've already set up your passwordless account on a mobile device, you can also use a QR code to add more mobile devices or the Dashlane macOS app to your account.
Add devices with the security challenge
Add devices with a QR code
Set up and use a passwordless Dashlane account
You can set up your passwordless Dashlane account in any Dashlane app. After you set up your passwordless account, you can sign in with the account anywhere you use Dashlane.
Note: If you previously had a Dashlane account through a professional plan, don't use the same email address you used for the previous account to set up your passwordless account.
Add a new device to your passwordless account
Set up passwordless login in the Dashlane web app
When you set up passwordless login for the web app, you create a PIN code, which you'll use to protect your account. You can't set up biometric unlock for your passwordless account in the web app.
-
Install the Dashlane extension
Tip: After installing, pin the extension to your browser toolbar to make it easier to find.
Pin the Dashlane extension to your toolbar - Select the Dashlane D extension icon in your browser toolbar to open the extension pop-up. Select Create account. Dashlane opens in your browser window.
- Enter the email address you want to use to log in to Dashlane. Then select Next.
Note: You can’t change your login email address after you’ve created an account. If you need to use a different login email address, you can create a new account and move your data and subscription to that account.
Move your data and subscription to a new Dashlane account - You’ll see options for creating your account. Select Create a passwordless account.
- You’ll be asked to create a PIN. Enter your PIN and select Next. Make sure you remember your PIN.
Note: This PIN only works on the device where you set up the account. If you add another device to this account, we recommend you choose a different PIN for extra security.
- Enter the same PIN again. Check the boxes to accept Dashlane's Terms of Service and Privacy Policy. Then select Create account.
- You'll be asked to create an account recovery key, which lets you recover your account if you get locked out. Copy the key and select Next. You should also save the key in a safe place.
Important: Your account recovery key is the only way to get back in to your passwordless account if you're logged out of Dashlane on all devices. Make sure to save your account recovery key in a safe place. You may reuse your recovery key if you need to regain access to your account.
Set up and use Dashlane's account recovery key - On the next screen, paste the key in the space provided and select Confirm.
You can get started using your passwordless Dashlane account or add other devices to the account. We recommend you log in on at least one other device, like a phone or tablet.
Use passwordless login in the Dashlane web app
After you've set up passwordless login, you can use your PIN to unlock the Dashlane web app. If you leave your browser open, your passwordless account remains unlocked, even if you close the Dashlane tab.
When unlocking the app, you have three tries to enter the correct PIN. If you enter the wrong PIN three times in a row, you'll need to use the security challenge to log back in again.
The Dashlane web app locks in these situations:
- When you close your browser
- When you turn off your computer
- When you select Lock in the My account menu or extension pop-up
Lock your Dashlane app when you're not using it
While your app is locked, you can't access your data in the web app or extension pop-up. We'll also stop autofilling your information until you unlock the app.
Important: If you select Log out in the web app or extension, you'll need to be logged in on another device to get back into your account. If you're not logged in to Dashlane anywhere, you can use your account recovery key to get back into your account. Before logging out, make sure you're logged in on another device, or you've saved your account recovery key in a safe place.
Tip: You can generate a new account recovery key from the security settings of the web app anytime. Generate a new recovery key
Set up passwordless login in the Dashlane Android app
- Open the Dashlane app and select Create account or Get started.
- Enter the email address you want to use to log in to Dashlane and select Continue.
Note: You can’t change your login email address after you’ve created an account. If you need to use a different login email address, you can create a new account and move your data and subscription to that account.
Move your data and subscription to a new Dashlane account - You’ll see options for creating your account. Select Create passwordless account. Then select Get started.
- You’ll be asked to create a PIN. Enter your PIN twice. Make sure you remember your PIN.
Note: This PIN only works on the device where you set up the account. If you add another device to this account, we recommend you choose a different PIN for extra security.
- You have the option to turn on biometrics for passwordless login. If you want to use your fingerprint instead of your PIN to open the Dashlane app, select Use biometrics. Your PIN still works as a backup. If you don’t want to use biometrics, select Skip for now.
- Accept Dashlane's Terms of Service and Privacy Policy. Then select Create your account.
- You'll be asked to create an account recovery key, which lets you recover your account if you get locked out. Select Generate key. Make sure to save your account recovery key in a safe place.
Important: Your account recovery key is the only way to get back in to your passwordless account if you're logged out of Dashlane on all devices. Make sure to save your account recovery key in a safe place. You may reuse your recovery key if you need to regain access to your account.
More about Dashlane's account recovery key - You’ll find your account recovery key on the next screen. Hold the key to copy it. You’ll see a confirmation that you’ve copied it to the clipboard. Select Next.
-
On the next screen, paste your recovery key. Select Confirm.
- Select Done.
You can get started using your passwordless Dashlane account or add other devices to the account. We recommend you log in on at least one other device, like your computer or another phone or tablet.
Use passwordless login in the Dashlane Android app
After you've set up passwordless login, you can use your PIN to unlock the Dashlane Android app. If you've turned on biometrics, you'll use your fingerprint to unlock the app instead. While the app is open, you don't need to use your PIN or fingerprint to access your data.
Lock and unlock your passwordless account in the Dashlane Android app
The Dashlane Android app locks in these situations:
- When you intentionally close the app
- When you close your screen or turn off your phone or tablet
- After fifteen minutes of not using the Dashlane app even if you're still actively using your phone or tablet
- When you select Lock app at the bottom of the side menu
When the app is locked, you need to use your PIN or fingerprint to unlock it. If the screen of your phone or tablet is closed, unlocking the screen doesn't automatically unlock the Dashlane app. After you unlock your screen, you'll still need to use your fingerprint or PIN to open the app.
Important: If you log out of your passwordless account by selecting Log out in the Settings menu, you'll need to be logged in on another device to get back into your account. If you're not logged in to Dashlane anywhere, you can use your account recovery key to get back into your account. Before logging out, make sure you're logged in on another device, or you've saved your account recovery key in a safe place.
Change settings for passwordless login in the Dashlane Android app
You can change your passwordless login settings for the Android app by selecting Settings in the side menu and then Security:
- Select Change PIN to update the PIN you use to unlock the app
- Turn on Biometric lock to open the app with your fingerprint, or turn it off to open the app with your PIN
- Select Recovery key to turn account recovery on or get a new account recovery key
- Turn on Unlock items with biometrics to have the option of locking a Secure Note so that your fingerprint is needed to open it
- Turn on Auto-lock to lock the app automatically anytime you exit
- Select Auto-lock time to change how long the app stays open while you're not using it
Set up passwordless login in the Dashlane iPhone app
- Open the Dashlane app and select Get started.
- Enter the email address you want to use to log in to Dashlane and select Next.
Note: You can’t change your login email address after you’ve created an account. If you need to use a different login email address, you can create a new account and move your data and subscription to that account.
Move your data and subscription to a new Dashlane account - You’ll see options for creating your account. Select Create passwordless account. Then select Get started.
- You’ll be asked to create a PIN. Enter your PIN twice. Make sure you remember your PIN.
Note: This PIN only works on the device where you set up the account. If you add another device to this account, we recommend you choose a different PIN for extra security.
- You have the option to turn on biometrics for passwordless login. If you want to use biometrics instead of your PIN to open the Dashlane app, select Use Face ID or Use Touch ID. Your PIN still works as a backup. If you don’t want to use biometrics, select Skip for now.
- Accept Dashlane's Terms of Service and Privacy Policy. Then select Create your account.
- You'll be asked to create an account recovery key, which lets you recover your account if you get locked out. Select Generate key. Make sure to save your account recovery key in a safe place.
Important: Your account recovery key is the only way to get back in to your passwordless account if you're logged out of Dashlane on all devices. Make sure to save your account recovery key in a safe place. You may reuse your recovery key if you need to regain access to your account.
More about Dashlane's account recovery key - You’ll find your account recovery key on the next screen. Hold the key to copy it. You’ll see a confirmation that you’ve copied it to the clipboard. Select Next.
-
On the next screen, paste your recovery key. Select Confirm.
- Select Done. You can get started using your passwordless Dashlane account or add other devices to the account.
After setting up your passwordless account, we recommend you log in on at least one other device, like your computer or another phone or tablet.
Use passwordless login in the Dashlane app for iPhone and iPad
After you've set up passwordless login, you can use your PIN to unlock the Dashlane iPhone or iPad app. If you've turned on biometrics, you'll use your Touch ID or Face ID to unlock the app instead. While the app is open, you don't need to use your PIN, Touch ID, or Face ID to access your data.
Lock and unlock your passwordless account in the Dashlane app for iPhone or iPad
The Dashlane app for iPhone or iPad locks in these situations:
- When you intentionally close the app
- When you close your screen or turn off your phone or tablet
- After fifteen minutes of not using the Dashlane app even if you're still actively using your phone or tablet
- When you select Lock app in the bottom of your Settings menu
When the app is locked, you need to use your PIN, Touch ID, or Face ID to unlock it. If the screen of your phone or tablet is closed, unlocking the screen doesn't automatically unlock the Dashlane app. After you unlock your screen, you'll still need to use biometrics or your PIN to open the app.
Important: If you log out of your passwordless account by selecting Log out in the Settings menu, you'll need to be logged in on another device to get back into your account. If you're not logged in to Dashlane anywhere, you can use your account recovery key to get back into your account. Before logging out, make sure you're logged in on another device, or you've saved your account recovery key in a safe place.
Settings for passwordless login in the Dashlane app for iPhone or iPad
You can change your passwordless login settings for the iPhone or iPad app by selecting Settings in the bottom menu and then Security:
- Select Change PIN to update the PIN you use to unlock the app
- Turn on Use Face ID or Use Touch ID to open the app with your face or fingerprint, or turn these settings off to open the app with your PIN
- Select Recovery key to turn account recovery on or get a new account recovery key
- Turn on Lock on exit to lock the app automatically anytime you exit
- Select Auto-lock timeout to change how long the app stays open while you're not using it
Set up passwordless login in the Dashlane macOS app
- Open the Dashlane app and select Get started.
- Enter the email address you want to use to log in to Dashlane and select Next.
Note: You can’t change your login email address after you’ve created an account. If you need to use a different login email address, you can create a new account and move your data and subscription to that account.
Move your data and subscription to a new Dashlane account - You’ll see options for creating your account. Select Create passwordless account. Then select Get started.
- You’ll be asked to create a PIN. Enter your PIN twice. Make sure you remember your PIN.
Note: This PIN only works on the device where you set up the account. If you add another device to this account, we recommend you choose a different PIN for extra security.
- You have the option to turn on biometrics for passwordless login. If you want to use Touch ID instead of your PIN to open the Dashlane app, select Use Touch ID. Your PIN still works as a backup. If you don’t want to use biometrics, select Skip for now.
- Accept Dashlane's Terms of Service and Privacy Policy. Then select Create your account.
- You'll be asked to create an account recovery key, which lets you recover your account if you get locked out. Select Generate key. Make sure to save your account recovery key in a safe place.
Important: Your account recovery key is the only way to get back in to your passwordless account if you're logged out of Dashlane on all devices. Make sure to save your account recovery key in a safe place. You may reuse your recovery key if you need to regain access to your account.
More about Dashlane's account recovery key - You’ll find your account recovery key on the next screen. Copy the key. You’ll see a confirmation that you’ve copied it to the clipboard. Select Next.
-
On the next screen, paste your recovery key. Select Next.
- Your vault opens. You can get started using your passwordless Dashlane account or add other devices to the account.
After setting up your passwordless account, we recommend you log in on at least one other device, like a phone or tablet.
Use passwordless login in the Dashlane macOS app
After you've set up passwordless login, you can use your PIN to unlock the Dashlane macOS app. If you've turned on biometrics, you'll use your Touch ID to unlock the app instead. While the app is open, you don't need to use your PIN or Touch ID to access your data.
Lock and unlock your passwordless account in the Dashlane macOS app
The Dashlane macOS app locks in these situations:
- When you intentionally close the app
- When you close your screen or turn off your computer
- After fifteen minutes of not using the Dashlane app even if you're still actively using your computer
Important: If you log out of your passwordless account by selecting Log out in the Settings menu, you'll need to be logged in on another device to get back into your account. If you're not logged in to Dashlane anywhere, you can use your account recovery key to get back into your account. Before logging out, make sure you're logged in on another device, or you've saved your account recovery key in a safe place.
Settings for passwordless login in the Dashlane macOS app
You can change your passwordless login settings for the macOS app by selecting Settings in the side menu and then Security:
- Select Change PIN to update the PIN you use to unlock the app
- Turn on Use Touch ID to open the app with your face or fingerprint, or turn these settings off to open the app with your PIN
- Select Recovery key to turn account recovery on or get a new account recovery key
Common questions about passwordless login
Can I change from an account protected by a Master Password to a passwordless Dashlane account?
You can change an existing account protected by a Master Password to a passwordless account by resetting and then recreating your account. To avoid losing data, export your data before resetting your account. You'll import it again after recreating your account. Follow these steps:
- Export your data to a secure DASH file
-
Reset your account
Warning! Resetting your account will erase all data associated with your account. If you don't export first, you'll lose any logins or other data saved in your account.
- Create a passwordless account
- Import your data back into your passwordless account
Important: If you've shared items with other Dashlane customers, you'll need to share them again after recreating your account.
What if I have a passwordless account and want to buy or join a Dashlane professional plan?
Passwordless accounts aren't currently available for Dashlane professional plans, but there are other options.
If you have a passwordless account and you've been invited to join a professional plan with Confidential SSO enabled, you can now join the plan, and your account will be migrated to login with SSO. If you don't know whether the professional plan has Confidential SSO, ask your manager or plan admin.
Join a professional plan that uses SSO
If you have a passwordless account and you've been invited to join a professional plan without Confidential SSO, check out this article:
What if I have a passwordless account and want to buy or join a Dashlane professional plan?
Is passwordless login for Dashlane the same as passkeys?
Passwordless login allows you to access your Dashlane account without a Master Password. On a technical level, our version of passwordless login doesn't involve passkeys. But for the person logging in, the experience will be similar to accessing an account using a passkey.
You can also use Dashlane to store passkeys for other websites and apps.
Which Dashlane apps can I use with passwordless login?
You can create a passwordless account in any Dashlane app. Then you can add other devices to your account using either of these methods:
If you aren't logged in to Dashlane on any of your devices, you can't use a QR code or the security challenge to add another device. Instead, you can use your account recovery key to get back in to your Dashlane account. You may reuse your recovery key if you need to regain access to your account.
What if I lose my phone or computer?
If you lose a device where you've set up passwordless login for Dashlane, your PIN or biometrics will prevent others from accessing your account.
You should revoke access to your account for the lost device as soon as possible. Revoking access means removing the device's permission to use your Dashlane account. You can always add the device to your account again later.
You can still access and protect your account even if you lose access to all the devices as long as you’ve set up an account recovery key.